Automate support QA reviews with Intercom, GPT and Google Sheets

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Important notice

This workflow is provided as-is. Please review and test before using in production.

1. Workflow Overview

How it works This workflow automates QA review of Intercom support conversations by: Triggering on events via a webhook Fetching full conversation data using Intercom API Structuring and summari...

Best for

Ticket Management automation workflows
AI Summarization automation workflows
advanced n8n builders looking for reusable templates

Tools used

n8n-nodes-base.webhook, n8n-nodes-base.httprequest, @n8n/n8n-nodes-langchain.agent, @n8n/n8n-nodes-langchain.lmchatopenai, n8n-nodes-base.splitout, n8n-nodes-base.code, n8n-nodes-base.merge, n8n-nodes-base.googlesheets

Source and attribution

This workflow is cataloged by N8N Workflows and links back to its original n8n.io source page by Dhruv from Saleshandy.

Original n8n.io source

1.1 Workflow description

Title: Automate support QA reviews with Intercom, GPT and Google Sheets
Workflow name: Automate support QA reviews with Intercom, GPT and Google Sheets

🧠 How it works

This workflow automates QA review of Intercom support conversations by:

Triggering on conversation.admin.closed events via a webhook
Fetching full conversation data using Intercom API
Structuring and summarizing the conversation into a readable transcript
Using GPT to evaluate:
- Response time
- Clarity
- Tone & behavior
- Urgency handling
- Ownership & resolution
Logging structured QA scores in a Google Sheet
Providing coaching-style feedback if the rating is 3 or below

⚙️ Set up steps

🔐 Configure your Intercom and OpenAI credentials in n8n
📩 Set up the webhook in Intercom to post on conversation close
🧠 Use your OpenAI API key for the GPT-based nodes
🗃️ Connect your Google Sheet (or replace with another data sink)
✅ Add your own filtering logic for spam/promotional tickets if needed

Note: This workflow contains a sticky notes to explain each step inside the n8n canvas.

1.2 Logical Blocks

This catalog entry is organized from the workflow JSON. The node-level section below shows the executable blocks available for review before importing the template.

2. Block-by-Block Analysis

Block 1 - Webhook

Type / Role: n8n-nodes-base.webhook - webhook
Config choices: Version 2

Block 2 - HTTP Request

Type / Role: n8n-nodes-base.httpRequest - httpRequest
Config choices: Version 4.2

Block 3 - AI Agent

Type / Role: @n8n/n8n-nodes-langchain.agent - agent
Config choices: Version 1.8

Block 4 - OpenAI Chat Model

Type / Role: @n8n/n8n-nodes-langchain.lmChatOpenAi - lmChatOpenAi
Config choices: Version 1.2

Block 5 - Split Out

Type / Role: n8n-nodes-base.splitOut - splitOut
Config choices: Version 1

Block 6 - Code

Type / Role: n8n-nodes-base.code - code
Config choices: Version 2

Block 7 - Split Out1

Type / Role: n8n-nodes-base.splitOut - splitOut
Config choices: Version 1

Block 8 - Code1

Type / Role: n8n-nodes-base.code - code
Config choices: Version 2

Block 9 - Code2

Type / Role: n8n-nodes-base.code - code
Config choices: Version 2

Block 10 - Split Out2

Type / Role: n8n-nodes-base.splitOut - splitOut
Config choices: Version 1

Block 11 - Code3

Type / Role: n8n-nodes-base.code - code
Config choices: Version 2

Block 12 - Merge

Type / Role: n8n-nodes-base.merge - merge
Config choices: Version 3.2

Block 13 - AI Agent1

Type / Role: @n8n/n8n-nodes-langchain.agent - agent
Config choices: Version 2

Block 14 - OpenAI Chat Model1

Type / Role: @n8n/n8n-nodes-langchain.lmChatOpenAi - lmChatOpenAi
Config choices: Version 1.2

Block 15 - Merge1

Type / Role: n8n-nodes-base.merge - merge
Config choices: Version 3.2

Block 16 - Code5

Type / Role: n8n-nodes-base.code - code
Config choices: Version 2

Block 17 - Append row in sheet

Type / Role: n8n-nodes-base.googleSheets - googleSheets
Config choices: Version 4.6

Block 18 - If

Type / Role: n8n-nodes-base.if - if
Config choices: Version 2.2

Block 19 - If1

Type / Role: n8n-nodes-base.if - if
Config choices: Version 2.2

Block 20 - AI Agent2

Type / Role: @n8n/n8n-nodes-langchain.agent - agent
Config choices: Version 2

Block 21 - OpenAI Chat Model2

Type / Role: @n8n/n8n-nodes-langchain.lmChatOpenAi - lmChatOpenAi
Config choices: Version 1.2

Block 22 - Sticky Note

Type / Role: n8n-nodes-base.stickyNote - stickyNote
Config choices: Version 1

3. Summary Table

Workflow	Automate support QA reviews with Intercom, GPT and Google Sheets
Complexity	advanced
Nodes	22
Categories	Ticket Management, AI Summarization
Author	Dhruv from Saleshandy
Published	10 Jul 2025

4. Reproducing the Workflow from Scratch

1. Download the workflow JSON

Use the JSON export at /data/workflows/5831/5831.json as the source template for this automation.
2. Import the template into n8n

Open n8n, import the downloaded JSON, and review each node before activating the workflow.
3. Configure credentials and variables

Replace placeholder credentials, API keys, webhook URLs, account IDs, and environment-specific values with your own settings.
4. Test with sample data

Run the workflow manually or in a staging workspace, inspect node output, and confirm downstream systems receive the expected data.
5. Activate and monitor

Enable the workflow only after testing, then monitor executions, errors, and rate limits during the first production runs.

5. General Notes & Resources

Review imported nodes carefully before activation. This catalog entry is intended to help you inspect the workflow structure, understand required services, and find related templates faster.

Node names, credentials, schedules, webhook paths, and external service limits may need adjustment for your workspace.

Download workflow JSON Original n8n.io source Ticket Management workflows AI Summarization workflows

Frequently asked questions

What does Automate support QA reviews with Intercom, GPT and Google Sheets do?

How it works This workflow automates QA review of Intercom support conversations by: Triggering on events via a webhook Fetching full conversation data using Intercom API Structuring and summari...

What do I need before importing this workflow?

Review the workflow JSON, configure any required credentials in n8n, and test the automation in a safe workspace before using it in production.

Can I customize this workflow?

Yes. Use the block-by-block analysis and the downloadable JSON to inspect each node, then adjust credentials, prompts, schedules, filters, or destinations for your Ticket Management, AI Summarization use case.

Dhruv from Saleshandy

3 workflows

Nodes

n8n-nodes-base.webhook n8n-nodes-base.httprequest @n8n/n8n-nodes-langchain.agent @n8n/n8n-nodes-langchain.lmchatopenai n8n-nodes-base.splitout n8n-nodes-base.code n8n-nodes-base.merge n8n-nodes-base.googlesheets

Complexity

advanced

Published 10 Jul 2025

Likes 0

View on n8n.io Download Workflow

Install path: /data/workflows/5831/5831.json

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Automate support QA reviews with Intercom, GPT and Google Sheets

Workflow preview

Important notice

1. Workflow Overview

Best for

Tools used

Source and attribution

1.1 Workflow description

🧠 How it works

⚙️ Set up steps

1.2 Logical Blocks

2. Block-by-Block Analysis

Block 1 - Webhook

Block 2 - HTTP Request

Block 3 - AI Agent

Block 4 - OpenAI Chat Model

Block 5 - Split Out

Block 6 - Code

Block 7 - Split Out1

Block 8 - Code1

Block 9 - Code2

Block 10 - Split Out2

Block 11 - Code3

Block 12 - Merge

Block 13 - AI Agent1

Block 14 - OpenAI Chat Model1

Block 15 - Merge1

Block 16 - Code5

Block 17 - Append row in sheet

Block 18 - If

Block 19 - If1

Block 20 - AI Agent2

Block 21 - OpenAI Chat Model2

Block 22 - Sticky Note

3. Summary Table

4. Reproducing the Workflow from Scratch

1. Download the workflow JSON

2. Import the template into n8n

3. Configure credentials and variables

4. Test with sample data

5. Activate and monitor

5. General Notes & Resources

Frequently asked questions