AI-powered e-commerce customer support chatbot with GPT-4 & Supabase

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Important notice

This workflow is provided as-is. Please review and test before using in production.

1. Workflow Overview

This AI powered customer support automation built in n8n handles your e commerce queries instantly — from order tracking to personalized product recommendations and support ticket management. Featu...

Best for

Support Chatbot automation workflows
Multimodal AI automation workflows
advanced n8n builders looking for reusable templates

Tools used

@n8n/n8n-nodes-langchain.agent, @n8n/n8n-nodes-langchain.lmchatopenai, n8n-nodes-base.code, n8n-nodes-base.switch, n8n-nodes-base.stickynote, n8n-nodes-base.supabasetool, @n8n/n8n-nodes-langchain.memorybufferwindow, @n8n/n8n-nodes-langchain.toolcode

Source and attribution

This workflow is cataloged by N8N Workflows and links back to its original n8n.io source page by Sehar Nazeer.

Original n8n.io source

1.1 Workflow description

Title: AI-powered e-commerce customer support chatbot with GPT-4 & Supabase
Workflow name: AI-powered e-commerce customer support chatbot with GPT-4 & Supabase

This AI-powered customer support automation built in n8n handles your e-commerce queries instantly — from order tracking to personalized product recommendations and support ticket management. Features:

🛒 Order Status Tracking: Instantly retrieve order details from your database.
🎯 AI Product Recommendations: GPT-powered suggestions based on customer preferences.
📩 Support Ticket Automation: Auto-create and manage tickets via email or CRM.
🔄 Context-Aware Conversations: AI agent with memory for smooth follow-ups.
⚡ Real-Time Webhook Responses: Instant, API-driven replies to customers.

Tech Stack: n8n, OpenAI GPT, Webhooks, Supabase, Email API.

Perfect for Shopify, WooCommerce, and custom e-commerce platforms looking to reduce response times and improve customer satisfaction.

1.2 Logical Blocks

This catalog entry is organized from the workflow JSON. The node-level section below shows the executable blocks available for review before importing the template.

2. Block-by-Block Analysis

Block 1 - AI Agent

Type / Role: @n8n/n8n-nodes-langchain.agent - agent
Config choices: Version 2

Block 2 - OpenAI Chat Model

Type / Role: @n8n/n8n-nodes-langchain.lmChatOpenAi - lmChatOpenAi
Config choices: Version 1.2

Block 3 - Code

Type / Role: n8n-nodes-base.code - code
Config choices: Version 2

Block 4 - Switch

Type / Role: n8n-nodes-base.switch - switch
Config choices: Version 3.2

Block 5 - Sticky Note

Type / Role: n8n-nodes-base.stickyNote - stickyNote
Config choices: Version 1

Block 6 - Order Queries

Type / Role: @n8n/n8n-nodes-langchain.agent - agent
Config choices: Version 2

Block 7 - getOrderStatus

Type / Role: n8n-nodes-base.supabaseTool - supabaseTool
Config choices: Version 1

Block 8 - OpenAI Chat Model1

Type / Role: @n8n/n8n-nodes-langchain.lmChatOpenAi - lmChatOpenAi
Config choices: Version 1.2

Block 9 - Simple Memory

Type / Role: @n8n/n8n-nodes-langchain.memoryBufferWindow - memoryBufferWindow
Config choices: Version 1.3

Block 10 - Simple Memory1

Type / Role: @n8n/n8n-nodes-langchain.memoryBufferWindow - memoryBufferWindow
Config choices: Version 1.3

Block 11 - AI Agent1

Type / Role: @n8n/n8n-nodes-langchain.agent - agent
Config choices: Version 2

Block 12 - handle support tickets

Type / Role: @n8n/n8n-nodes-langchain.lmChatOpenAi - lmChatOpenAi
Config choices: Version 1.2

Block 13 - Simple Memory2

Type / Role: @n8n/n8n-nodes-langchain.memoryBufferWindow - memoryBufferWindow
Config choices: Version 1.3

Block 14 - Code Tool

Type / Role: @n8n/n8n-nodes-langchain.toolCode - toolCode
Config choices: Version 1.2

Block 15 - Send

Type / Role: n8n-nodes-base.gmailTool - gmailTool
Config choices: Version 2.1

Block 16 - createSupportTicket

Type / Role: n8n-nodes-base.supabaseTool - supabaseTool
Config choices: Version 1

Block 17 - getTicketStatus

Type / Role: n8n-nodes-base.supabaseTool - supabaseTool
Config choices: Version 1

Block 18 - Recommendations

Type / Role: @n8n/n8n-nodes-langchain.agent - agent
Config choices: Version 2

Block 19 - OpenAI Chat Model2

Type / Role: @n8n/n8n-nodes-langchain.lmChatOpenAi - lmChatOpenAi
Config choices: Version 1.2

Block 20 - Simple Memory3

Type / Role: @n8n/n8n-nodes-langchain.memoryBufferWindow - memoryBufferWindow
Config choices: Version 1.3

Block 21 - getCategoryRecommendations

Type / Role: n8n-nodes-base.supabaseTool - supabaseTool
Config choices: Version 1

Block 22 - getProductRecommendations

Type / Role: n8n-nodes-base.supabaseTool - supabaseTool
Config choices: Version 1

Block 23 - Webhook

Type / Role: n8n-nodes-base.webhook - webhook
Config choices: Version 2

Block 24 - Respond to Webhook

Type / Role: n8n-nodes-base.respondToWebhook - respondToWebhook
Config choices: Version 1.4

Showing the first 24 of 27 workflow blocks. Download the JSON for the full node graph.

3. Summary Table

Workflow	AI-powered e-commerce customer support chatbot with GPT-4 & Supabase
Complexity	advanced
Nodes	27
Categories	Support Chatbot, Multimodal AI
Author	Sehar Nazeer
Published	11 Aug 2025

4. Reproducing the Workflow from Scratch

1. Download the workflow JSON

Use the JSON export at /data/workflows/7256/7256.json as the source template for this automation.
2. Import the template into n8n

Open n8n, import the downloaded JSON, and review each node before activating the workflow.
3. Configure credentials and variables

Replace placeholder credentials, API keys, webhook URLs, account IDs, and environment-specific values with your own settings.
4. Test with sample data

Run the workflow manually or in a staging workspace, inspect node output, and confirm downstream systems receive the expected data.
5. Activate and monitor

Enable the workflow only after testing, then monitor executions, errors, and rate limits during the first production runs.

5. General Notes & Resources

Review imported nodes carefully before activation. This catalog entry is intended to help you inspect the workflow structure, understand required services, and find related templates faster.

Node names, credentials, schedules, webhook paths, and external service limits may need adjustment for your workspace.

Download workflow JSON Original n8n.io source Support Chatbot workflows Multimodal AI workflows

Frequently asked questions

What does AI-powered e-commerce customer support chatbot with GPT-4 & Supabase do?

What do I need before importing this workflow?

Review the workflow JSON, configure any required credentials in n8n, and test the automation in a safe workspace before using it in production.

Can I customize this workflow?

Yes. Use the block-by-block analysis and the downloadable JSON to inspect each node, then adjust credentials, prompts, schedules, filters, or destinations for your Support Chatbot, Multimodal AI use case.

Sehar Nazeer

1 workflow

Nodes

@n8n/n8n-nodes-langchain.agent @n8n/n8n-nodes-langchain.lmchatopenai n8n-nodes-base.code n8n-nodes-base.switch n8n-nodes-base.stickynote n8n-nodes-base.supabasetool @n8n/n8n-nodes-langchain.memorybufferwindow @n8n/n8n-nodes-langchain.toolcode

Complexity

advanced

Published 11 Aug 2025

Likes 0

View on n8n.io Download Workflow

Install path: /data/workflows/7256/7256.json

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AI-powered e-commerce customer support chatbot with GPT-4 & Supabase

Workflow preview

Important notice

1. Workflow Overview

Best for

Tools used

Source and attribution

1.1 Workflow description

1.2 Logical Blocks

2. Block-by-Block Analysis

Block 1 - AI Agent

Block 2 - OpenAI Chat Model

Block 3 - Code

Block 4 - Switch

Block 5 - Sticky Note

Block 6 - Order Queries

Block 7 - getOrderStatus

Block 8 - OpenAI Chat Model1

Block 9 - Simple Memory

Block 10 - Simple Memory1

Block 11 - AI Agent1

Block 12 - handle support tickets

Block 13 - Simple Memory2

Block 14 - Code Tool

Block 15 - Send

Block 16 - createSupportTicket

Block 17 - getTicketStatus

Block 18 - Recommendations

Block 19 - OpenAI Chat Model2

Block 20 - Simple Memory3

Block 21 - getCategoryRecommendations

Block 22 - getProductRecommendations

Block 23 - Webhook

Block 24 - Respond to Webhook

3. Summary Table

4. Reproducing the Workflow from Scratch

1. Download the workflow JSON

2. Import the template into n8n

3. Configure credentials and variables

4. Test with sample data

5. Activate and monitor

5. General Notes & Resources

Frequently asked questions