AI customer feedback sentiment analysis

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Important notice

This workflow is provided as-is. Please review and test before using in production.

1. Workflow Overview

LOOM Walkthrough: https://www.loom.com/share/4fbe06872cb8483993e7792018594f08 How it works Create a form for customer feedback, have O...

Best for

Ticket Management automation workflows
AI Summarization automation workflows
intermediate n8n builders looking for reusable templates

Tools used

n8n-nodes-base.stickynote, n8n-nodes-base.googlesheets, n8n-nodes-base.merge, n8n-nodes-base.openai, n8n-nodes-base.formtrigger

Source and attribution

This workflow is cataloged by N8N Workflows and links back to its original n8n.io source page by MilanWR.

Original n8n.io source

1.1 Workflow description

Title: AI customer feedback sentiment analysis
Workflow name: AI customer feedback sentiment analysis

LOOM Walkthrough: https://www.loom.com/share/4fbe06872cb8483993e7792018594f08

How it works Create a form for customer feedback, have OpenAI classify the sentiment of the feedback (positive/neutral/negative) and store it in Google sheets!

Set up steps

Connect Google sheets
Connect your OpenAi account (api key + org Id)
Create a customer feedback form, use an existing one or use the one below as example. All set!

Here is the example google sheet being used in this workflow: https://docs.google.com/spreadsheets/d/1omWdRbiT6z6GNZ6JClu9gEsRhPQ6J0EJ2yXyFH9Zng4/edit?usp=sharing. You can download it to your account.

1.2 Logical Blocks

This catalog entry is organized from the workflow JSON. The node-level section below shows the executable blocks available for review before importing the template.

2. Block-by-Block Analysis

Block 1 - Sticky Note2

Type / Role: n8n-nodes-base.stickyNote - stickyNote
Config choices: Version 1

Block 2 - Sticky Note3

Type / Role: n8n-nodes-base.stickyNote - stickyNote
Config choices: Version 1

Block 3 - Sticky Note4

Type / Role: n8n-nodes-base.stickyNote - stickyNote
Config choices: Version 1

Block 4 - Sticky Note5

Type / Role: n8n-nodes-base.stickyNote - stickyNote
Config choices: Version 1

Block 5 - Sticky Note6

Type / Role: n8n-nodes-base.stickyNote - stickyNote
Config choices: Version 1

Block 6 - Add customer feedback to Google Sheets

Type / Role: n8n-nodes-base.googleSheets - googleSheets
Config choices: Version 4.1

Block 7 - Merge sentiment with form content

Type / Role: n8n-nodes-base.merge - merge
Config choices: Version 2.1

Block 8 - Classify feedback with OpenAI

Type / Role: n8n-nodes-base.openAi - openAi
Config choices: Version 1

Block 9 - Submit form with customer feedback

Type / Role: n8n-nodes-base.formTrigger - formTrigger
Config choices: Version 1

3. Summary Table

Workflow	AI customer feedback sentiment analysis
Complexity	intermediate
Nodes	9
Categories	Ticket Management, AI Summarization
Author	MilanWR
Published	28 Nov 2023

4. Reproducing the Workflow from Scratch

1. Download the workflow JSON

Use the JSON export at /data/workflows/1996/1996.json as the source template for this automation.
2. Import the template into n8n

Open n8n, import the downloaded JSON, and review each node before activating the workflow.
3. Configure credentials and variables

Replace placeholder credentials, API keys, webhook URLs, account IDs, and environment-specific values with your own settings.
4. Test with sample data

Run the workflow manually or in a staging workspace, inspect node output, and confirm downstream systems receive the expected data.
5. Activate and monitor

Enable the workflow only after testing, then monitor executions, errors, and rate limits during the first production runs.

5. General Notes & Resources

Review imported nodes carefully before activation. This catalog entry is intended to help you inspect the workflow structure, understand required services, and find related templates faster.

Node names, credentials, schedules, webhook paths, and external service limits may need adjustment for your workspace.

Download workflow JSON Original n8n.io source Ticket Management workflows AI Summarization workflows

Frequently asked questions

What does AI customer feedback sentiment analysis do?

LOOM Walkthrough: https://www.loom.com/share/4fbe06872cb8483993e7792018594f08 How it works Create a form for customer feedback, have O...

What do I need before importing this workflow?

Review the workflow JSON, configure any required credentials in n8n, and test the automation in a safe workspace before using it in production.

Can I customize this workflow?

Yes. Use the block-by-block analysis and the downloadable JSON to inspect each node, then adjust credentials, prompts, schedules, filters, or destinations for your Ticket Management, AI Summarization use case.

MilanWR

2 workflows

Nodes

n8n-nodes-base.stickynote n8n-nodes-base.googlesheets n8n-nodes-base.merge n8n-nodes-base.openai n8n-nodes-base.formtrigger

Complexity

intermediate

Published 28 Nov 2023

Likes 0

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Install path: /data/workflows/1996/1996.json

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AI customer feedback sentiment analysis

Workflow preview

Important notice

1. Workflow Overview

Best for

Tools used

Source and attribution

1.1 Workflow description

1.2 Logical Blocks

2. Block-by-Block Analysis

Block 1 - Sticky Note2

Block 2 - Sticky Note3

Block 3 - Sticky Note4

Block 4 - Sticky Note5

Block 5 - Sticky Note6

Block 6 - Add customer feedback to Google Sheets

Block 7 - Merge sentiment with form content

Block 8 - Classify feedback with OpenAI

Block 9 - Submit form with customer feedback

3. Summary Table

4. Reproducing the Workflow from Scratch

1. Download the workflow JSON

2. Import the template into n8n

3. Configure credentials and variables

4. Test with sample data

5. Activate and monitor

5. General Notes & Resources

Frequently asked questions