Auto-reply to 'Where Is My Order?' Emails with Shopify, Gmail and OpenRouter AI

Name: Auto-reply to 'Where Is My Order?' Emails with Shopify, Gmail and OpenRouter AI
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What This Workflow Does Automatically handles customer support emails about Shopify orders using AI. When customers email questions like "Where is my order?" or "When will it arrive?", this workflow:

Receives the email via Gmail trigger
Classifies the email to identify order-related queries (WISmo - Where Is My Order)
Retrieves real-time order data from your Shopify store
Generates a friendly, personalized response using AI
Sends an automatic reply directly to the customer

Key Features

✅ Smart email classification (handles only order-related queries) ✅ Real-time Shopify order lookup ✅ Natural, empathetic AI responses ✅ Fully automated - no manual intervention needed ✅ Non-order emails are filtered out automatically

Setup Requirements Estimated setup time: 20-30 minutes You'll need:

Gmail account (for receiving/sending emails) Shopify store with Admin API access OpenRouter API key (for AI model)

Setup steps:

Gmail: Connect your Gmail account to the trigger node (watch this tutorial)
OpenRouter: Sign up at openrouter.ai and add your API key
Shopify: Create a custom app in your Shopify admin with read_orders permission

Detailed setup instructions are included in the workflow's sticky notes. Use Cases

E-commerce stores with high email volume
Small businesses wanting to automate order inquiries
Shopify merchants looking to improve response times
Support teams needing 24/7 automated assistance

Notes

Only responds to order-related emails automatically Other emails are ignored (passed to "No Operation" node) Customize the AI's tone and behavior in the Agent node's system message Safe and secure - only reads order data, doesn't modify anything

uzman

0 workflows

Nodes

set gmail telegram agent google-gemini

Complexity

intermediate

Published 15 Oct 2025

Likes 0

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