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Real-time Vtiger support tickets to Telegram with auto status updates

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⚠️ This Workflow Requires a Community Node and a Self-Hosted n8n Instance

> This workflow uses the Vtiger CRM community node. To use it, you must be running a self-hosted version of n8n with Community Nodes enabled.

🔧 How to Install the Node

  1. Go to Settings → Community Nodes
  2. Click Install Node
  3. Enter the package name:
n8n-nodes-vtiger-crm
  1. Restart your n8n instance if prompted

💬 Real-time Vtiger Support Tickets to Telegram with Auto Status Updates

📌 Overview

Keep your support team instantly informed when new tickets are created in Vtiger CRM. This workflow:

  • Fetches the most recent ticket marked as Open
  • Sends its details to a Telegram chat
  • Updates the status in Vtiger to In Progress to prevent re-sending

🔄 What This Workflow Does

  • 📨 Pulls the latest open ticket from Vtiger HelpDesk
  • 📲 Sends a rich-text message to Telegram with all key ticket details
  • 🔁 Updates the ticket’s status to "In Progress"

🧠 Workflow Preview

> workflowcanvas.jpg

📲 Telegram Output Example

> telegrammessageexample.jpeg

New ticket with the following details:
Ticketid: TT2  
Title: Internet down  
Status: Open  
Priority: High  
Severity: Minor  
Category: Small Problem  
Description: The internet was slow from yesterday and today is down completely

🛠️ Setup Instructions

🔗 Telegram Bot Setup

  1. Open Telegram and search for @BotFather
  2. Run /newbot and follow the instructions
  3. Save the bot token
  4. Add the bot to your chat or group
  5. Use @userinfobot to get your chat_id
  6. Paste the token and chat ID in the Telegram node inside n8n

🔗 Vtiger CRM Setup

  • Make sure your Vtiger HelpDesk module includes:

    • ticket_no, ticket_title, ticketstatus, ticketpriorities, ticketseverities, ticketcategories, description

  • Connect your Vtiger API credentials inside n8n

👥 Who This Is For

  • Customer support and IT helpdesk teams using Vtiger CRM
  • Teams that want instant alerts in Telegram
  • Anyone syncing CRM activity with chat-based notifications

🔐 Credentials Required

  • ✅ Vtiger CRM API credentials
  • ✅ Telegram Bot Token

🏷 Tags

vtiger, telegram, crm automation, helpdesk alerts, no-code crm, realtime notifications,
n8n telegram integration, support ticket automation, self-hosted n8n, community nodes,
workflow automation, vtiger crm integration, helpdesk sync, n8n crm alerts