Automate customer support with Gmail, Google Sheets, ERP data & GPT-4o AI

Name: Automate customer support with Gmail, Google Sheets, ERP data & GPT-4o AI
Availability: InStock
Rating: 4.5 (478 reviews)
Author: AOE Agent Lab

$20/month : Unlimited workflows

2500 executions/month

Try free

THE #1 IN WEB SCRAPING

Scrape any website without limits

Try free

HOSTINGER 🎉 Early Black Friday Deal
DISCOUNT 20%

Self-hosted n8n

Unlimited workflows - from $4.99/mo

Try free

#1 hub for scraping, AI & automation

6000+ actors - $5 credits/mo

Try free

🌐 AI Customer Support Assistant - Cloud Version

What this workflow does:

This AI-powered customer support automation processes incoming support requests via email or chat, analyzes them using AI, retrieves relevant context, and generates draft responses for support agents.

Key Features:

✅ Multi-channel Input: Email & chat triggers ✅ AI-powered Analysis: Extracts sentiment, urgency, and key information ✅ Context Integration: Combines product manuals, ERP data, and support history ✅ Draft Response Generation: Creates professional responses in German ✅ Human-in-the-loop: Approval workflow before sending to customers

Demo Instructions:

Use the Chat interface to test with sample customer queries
Or send test emails to trigger the email workflow
Watch how AI analyzes and generates contextual responses

AOE Agent Lab

0 workflows

Nodes

set gmail telegram agent google-gemini

Complexity

advanced

Published 23 Jun 2025

Likes 0

View on n8n.io Download Workflow

✨

Share Your Workflow

Have a great workflow to share? Join the n8n Creator Hub and help the community!

Submit Your Template How to Submit

Related Workflows

Send AI-generated Gmail auto replies with GPT-4o-mini and Google Sheets

## Overview This workflow automatically replies to important incoming Gmail messages using AI, while preventing duplicate or unnecessary replies. It applies multiple safety checks (filters, Google Sheets history, and Gmail sent history) to ensure replies are sent only when appropriate. This template is designed for creators, freelancers, and teams who want a reliable and maintainable AI-powered email auto-reply system. --- ## How it works 1. New Gmail messages are received and normalized into a consistent structure. 2. Unwanted emails (newsletters, promotions, no-reply senders) are filtered out. 3. The sender’s email is checked against a Google Sheets reply history. 4. Gmail is searched to confirm no recent reply was already sent. 5. If no duplicate is found, an AI-generated English reply is created and sent. --- ## Setup steps 1. Connect your Gmail account. 2. Connect a Google Sheet for reply history tracking. 3. Review the ignore rules and thresholds in the config node. 4. Customize the AI prompt if needed. 5. Activate the workflow. Estimated setup time: 5–10 minutes. --- ## Notes - Sticky notes inside the workflow explain each processing step in detail. - No hardcoded API keys are used. - The workflow is intentionally linear for clarity and easy maintenance.

View

Generate and post Google Play review replies with Anthropic Claude and Google Drive

## Generate responses for Google Play Store reviews using Anthropic Claude, Google Drive and Google Play Store API This workflow empowers app developers and community management teams by automating the generation and posting of responses to user reviews on the Google Play Store. Designed to streamline the engagement process, it drastically reduces the manual workload on community managers by integrating AI-driven responses with necessary human oversight. By leveraging n8n's workflow automation capabilities, this solution eliminates the need for costly third-party platforms like AppFollow or Appbot, making it a cost-effective and efficient alternative. **Pre-requisites** * Google Drive & Google Sheets access: To store and manage review spreadsheets. * Google Play Developer Account / Service account: To fetch and respond to app reviews. * LLM credentials (e.g., Anthropic): Required for generating responses. ### Workflow steps **1. Initialise and trigger workflow:** The process begins daily at 10 AM through a scheduled trigger. **2. Fetch application data:** Utilizes a data table (Google Play apps) to retrieve a list of applications with their bundle_id and name, essential for identifying review sources. **3. Collect Google Play Reviews:** Retrieves previous day's reviews from the Google Play Store based on app data. Stores the reviews in Google Sheets for further processing. **4. Generate AI Responses:** AI model generates initial responses based on review content. Responses are structured and stored along with reviews within a Google Spreadsheet located in a Google Drive folder called *ToReview*. **5. Human Review & Modification:** Community managers review and refine AI-generated responses. Reviewed spreadsheets are moved to the *ToSubmit* Google Drive folder by the editor. **6. Post Verified Responses:** Workflow triggers again at 5 PM to access reviewed spreadsheets in *ToSubmit* folder. It posts the human-verified responses back to the respective reviews on the Google Play Store. Logs are maintained, recording each response's success or failure. **7. Archive processed spreadsheets:** After posting the responses, workflow moves the processed files from *ToSubmit* to a different folder called *Archived*

View

Analyze customer feedback and send AI-written replies with GPT-4 and Gmail

## How It Works This workflow automates customer feedback processing by analyzing sentiment, identifying key issues, generating personalized responses, and escalating critical cases to support teams when required. Designed for customer success managers, support teams, and product managers, it enables scalable feedback handling without compromising response quality or urgency. The workflow eliminates manual triage and response drafting by normalizing incoming feedback, performing sentiment and topic analysis, generating context-aware AI responses, validating tone and intent, escalating high-risk or negative feedback, logging all interactions for traceability, and delivering automated replies via email. ## Setup Steps 1. Configure webhook trigger URL for feedback form integration or email parsing 2. Add OpenAI API key for sentiment analysis and response generation 3. Connect Anthropic Claude API for alternative response generation and validation 4. Set up Google Sheets integration for feedback logging and analytics tracking 5. Configure Gmail OAuth2 credentials for automated customer response delivery 6. Integrate support ticket system (Zendesk, Freshdesk) for escalation routing ## Prerequisites OpenAI API key, Anthropic Claude API key (optional), Google Workspace account (Sheets, Gmail) ## Use Cases Product feedback management, customer support automation ## Customization Adjust sentiment scoring thresholds per industry standards, modify response templates ## Benefits Responds to feedback 95% faster, maintains consistent response quality across all interactions

View

👨‍💻

Need Custom Automation?

N8N Automation Expert

Specialized in N8N automation, I design custom workflows that connect your tools and automate your processes.