Automated Customer Service Ticket Creation & Notifications with Asana & WhatsApp

How it works:

This workflow automates your customer service with built in notifications for your users & ticket creation with Asana.

If a user submits a form, he gets send a confirmation message via WhatsApp a task is opened in Asana with his request in it.

Setup:

• You need to add your credentials to the WhatsApp Business Cloud node.
• You need to add your credentials to the Asana node.
• Replace the placeholders with the correct phone number, id, and so on.
• Change the confirmation message to your liking.

Optional Changes:

• You could extend this workflow to update your user on the progress of the ticket in Asana.
• You can change the messaging from WhatsApp to E-Mail.
• You can change the form submission service from n8n-native to Typeform or similar.
• You can change the task management software from Asana to the one you use.

Click here to find a blog post with additional information.