Xano Support Ticket Router (AI + Xano Node Integration)

This template demonstrates how to combine n8n, OpenAI agents, and the new Xano Node to build an intelligent support-ticket routing system — without writing a single API call.

Start your Xano journey with the downloadable snippet here!

When a ticket arrives, the workflow:

1. Receives the ticket via Webhook
2. Classifies the issue using an n8n Agent with an OpenAI model
3. Searches Xano to check whether the user already exists
4. Creates or updates records using the native Xano Node (no headers or manual HTTP setup)
5. Triggers backend logic in Xano, where escalation rules and agent workflows process the ticket
6. Returns a structured response to n8n for further routing (Slack, CRM, inbox, etc.)

This template highlights how Xano can act as your backend intelligence layer while n8n orchestrates everything else — making it easy to automate support operations, apply escalation policies, and unify your data across tools.

Use this as a foundation to build more advanced automation: customer enrichment, billing checks, account risk detection, SLA enforcement, and more.

Happy building! 🚀