Collect, score, and coach call quality with forms, Gemini, OpenAI, Gmail, and Google Drive

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1. Workflow Overview

Best for

Document Extraction automation workflows
AI Summarization automation workflows
advanced n8n builders looking for reusable templates

Tools used

@n8n/n8n-nodes-langchain.googlegemini, @n8n/n8n-nodes-langchain.memorybufferwindow, @n8n/n8n-nodes-langchain.outputparserstructured, n8n-nodes-base.formtrigger, n8n-nodes-base.googledrive, n8n-nodes-base.gmail, n8n-nodes-base.stickynote, @n8n/n8n-nodes-langchain.lmchatopenai

Source and attribution

This workflow is cataloged by N8N Workflows and links back to its original n8n.io source page by Abdullah Al Shishani.

Original n8n.io source

1.1 Workflow description

Title: Collect, score, and coach call quality with forms, Gemini, OpenAI, Gmail, and Google Drive
Workflow name: Collect, score, and coach call quality with forms, Gemini, OpenAI, Gmail, and Google Drive

This workflow helps support teams evaluate call quality and deliver structured feedback without manual review. Agents upload their recordings using an n8n Form, and the system handles transcription, scoring, risk checks, and coaching delivery automatically using Gemini, OpenAI, Google Drive, and Gmail.

How it works

Form submission Agents submit their name, email, and call recording using an n8n Form. The file is stored securely in Google Drive.

AI transcription Gemini converts the audio into a structured transcript for analysis.

Performance scoring An AI Agent evaluates the conversation across key criteria such as empathy, clarity, accuracy, and policy compliance, producing a weighted score out of 100.

Sentiment and risk detection The workflow identifies customer sentiment and flags potential issues like missing consent or sensitive data exposure.

Coaching delivery A personalized performance summary is generated and sent automatically to both the agent and supervisor via Gmail.

Setup steps

Configure the n8n Form fields (agent name, email, file upload)
Connect Google Drive for file storage
Add your Gemini and OpenAI API credentials
Connect Gmail for automated feedback emails
(Optional) Adjust scoring criteria inside the AI Agent node

1.2 Logical Blocks

This catalog entry is organized from the workflow JSON. The node-level section below shows the executable blocks available for review before importing the template.

2. Block-by-Block Analysis

Block 1 - Transcribe a recording

Type / Role: @n8n/n8n-nodes-langchain.googleGemini - googleGemini
Config choices: Version 1

Block 2 - Memory

Type / Role: @n8n/n8n-nodes-langchain.memoryBufferWindow - memoryBufferWindow
Config choices: Version 1.3

Block 3 - Structured Output Parser

Type / Role: @n8n/n8n-nodes-langchain.outputParserStructured - outputParserStructured
Config choices: Version 1.3

Block 4 - Structured Output Parser1

Type / Role: @n8n/n8n-nodes-langchain.outputParserStructured - outputParserStructured
Config choices: Version 1.3

Block 5 - On form submission

Type / Role: n8n-nodes-base.formTrigger - formTrigger
Config choices: Version 2.3

Block 6 - Download file

Type / Role: n8n-nodes-base.googleDrive - googleDrive
Config choices: Version 3

Block 7 - Email_Supervisor

Type / Role: n8n-nodes-base.gmail - gmail
Config choices: Version 2.1

Block 8 - Email_Agent_&_Supervisor

Type / Role: n8n-nodes-base.gmail - gmail
Config choices: Version 2.1

Block 9 - Sticky Note1

Type / Role: n8n-nodes-base.stickyNote - stickyNote
Config choices: Version 1

Block 10 - GTP-4o

Type / Role: @n8n/n8n-nodes-langchain.lmChatOpenAi - lmChatOpenAi
Config choices: Version 1.2

Block 11 - GPT-4o1

Type / Role: @n8n/n8n-nodes-langchain.lmChatOpenAi - lmChatOpenAi
Config choices: Version 1.2

Block 12 - AI Quality Analyst

Type / Role: @n8n/n8n-nodes-langchain.agent - agent
Config choices: Version 3

Block 13 - AI QC Manager

Type / Role: @n8n/n8n-nodes-langchain.chainLlm - chainLlm
Config choices: Version 1.7

Block 14 - Sticky Note

Type / Role: n8n-nodes-base.stickyNote - stickyNote
Config choices: Version 1

Block 15 - Upload file

Type / Role: n8n-nodes-base.googleDrive - googleDrive
Config choices: Version 3

Block 16 - Sticky Note2

Type / Role: n8n-nodes-base.stickyNote - stickyNote
Config choices: Version 1

Block 17 - Sticky Note3

Type / Role: n8n-nodes-base.stickyNote - stickyNote
Config choices: Version 1

3. Summary Table

Workflow	Collect, score, and coach call quality with forms, Gemini, OpenAI, Gmail, and Google Drive
Complexity	advanced
Nodes	17
Categories	Document Extraction, AI Summarization
Author	Abdullah Al Shishani
Published	16 Jan 2026

4. Reproducing the Workflow from Scratch

1. Download the workflow JSON

Use the JSON export at /data/workflows/12766/12766.json as the source template for this automation.
2. Import the template into n8n

Open n8n, import the downloaded JSON, and review each node before activating the workflow.
3. Configure credentials and variables

Replace placeholder credentials, API keys, webhook URLs, account IDs, and environment-specific values with your own settings.
4. Test with sample data

Run the workflow manually or in a staging workspace, inspect node output, and confirm downstream systems receive the expected data.
5. Activate and monitor

Enable the workflow only after testing, then monitor executions, errors, and rate limits during the first production runs.

5. General Notes & Resources

Review imported nodes carefully before activation. This catalog entry is intended to help you inspect the workflow structure, understand required services, and find related templates faster.

Node names, credentials, schedules, webhook paths, and external service limits may need adjustment for your workspace.

Download workflow JSON Original n8n.io source Document Extraction workflows AI Summarization workflows

Frequently asked questions

What does Collect, score, and coach call quality with forms, Gemini, OpenAI, Gmail, and Google Drive do?

What do I need before importing this workflow?

Review the workflow JSON, configure any required credentials in n8n, and test the automation in a safe workspace before using it in production.

Can I customize this workflow?

Yes. Use the block-by-block analysis and the downloadable JSON to inspect each node, then adjust credentials, prompts, schedules, filters, or destinations for your Document Extraction, AI Summarization use case.

Abdullah Al Shishani

5 workflows

Nodes

@n8n/n8n-nodes-langchain.googlegemini @n8n/n8n-nodes-langchain.memorybufferwindow @n8n/n8n-nodes-langchain.outputparserstructured n8n-nodes-base.formtrigger n8n-nodes-base.googledrive n8n-nodes-base.gmail n8n-nodes-base.stickynote @n8n/n8n-nodes-langchain.lmchatopenai

Complexity

advanced

Published 16 Jan 2026

Likes 0

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Install path: /data/workflows/12766/12766.json

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Collect, score, and coach call quality with forms, Gemini, OpenAI, Gmail, and Google Drive

Workflow preview

1. Workflow Overview

Best for

Tools used

Source and attribution

1.1 Workflow description

How it works

Setup steps

1.2 Logical Blocks

2. Block-by-Block Analysis

Block 1 - Transcribe a recording

Block 2 - Memory

Block 3 - Structured Output Parser

Block 4 - Structured Output Parser1

Block 5 - On form submission

Block 6 - Download file

Block 7 - Email_Supervisor

Block 8 - Email_Agent_&_Supervisor

Block 9 - Sticky Note1

Block 10 - GTP-4o

Block 11 - GPT-4o1

Block 12 - AI Quality Analyst

Block 13 - AI QC Manager

Block 14 - Sticky Note

Block 15 - Upload file

Block 16 - Sticky Note2

Block 17 - Sticky Note3

3. Summary Table

4. Reproducing the Workflow from Scratch

1. Download the workflow JSON

2. Import the template into n8n

3. Configure credentials and variables

4. Test with sample data

5. Activate and monitor

5. General Notes & Resources

Frequently asked questions