Classify Intercom messages & route to ClickUp or Slack with GPT-4o-mini

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Important notice

This workflow is provided as-is. Please review and test before using in production.

1. Workflow Overview

How it works This workflow automates the classification and routing of incoming Intercom conversations. When a new customer message arrives, it is analyzed by AI to determine category, sentiment, u...

Best for

AI Summarization automation workflows
Multimodal AI automation workflows
intermediate n8n builders looking for reusable templates

Tools used

n8n-nodes-base.webhook, @n8n/n8n-nodes-langchain.agent, @n8n/n8n-nodes-langchain.lmchatopenai, n8n-nodes-base.code, n8n-nodes-base.if, n8n-nodes-base.clickup, n8n-nodes-base.slack, n8n-nodes-base.stickynote

Source and attribution

This workflow is cataloged by N8N Workflows and links back to its original n8n.io source page by Avkash Kakdiya.

Original n8n.io source

1.1 Workflow description

Title: Classify Intercom messages & route to ClickUp or Slack with GPT-4o-mini
Workflow name: Classify Intercom messages & route to ClickUp or Slack with GPT-4o-mini

How it works

This workflow automates the classification and routing of incoming Intercom conversations. When a new customer message arrives, it is analyzed by AI to determine category, sentiment, urgency, and tags. Based on this classification, the workflow creates tasks in ClickUp for Support or Product requests, or sends real-time alerts to Slack for Sales inquiries.

Step-by-step

Webhook Intake

Triggered when Intercom sends a new conversation payload.
Captures customer details, message content, and metadata.

AI Classification

Sends the conversation JSON to OpenAI (gpt-4o-mini) with a structured prompt.
AI returns a JSON object with category (Support, Product, Sales, Other), sentiment, urgency, reasoning, and tags.

Processing & Structuring

A Code node parses the AI output and merges it with conversation details.
Prepares formatted task fields such as title, description, customer info, and priority.

Conditional Routing

Support requests → Task created in ClickUp with urgency and tags.
Product requests → Task created in ClickUp with structured details.
Sales inquiries → Slack alert sent to the Sales channel with context and AI reasoning.
Other → No task/action triggered.

Benefits

Automates Intercom ticket triage and routing in real time.
Ensures consistent, AI-driven classification of all customer conversations.
Reduces manual review time for Support, Product, and Sales teams.
Creates structured tasks with enriched metadata for faster resolution.
Keeps Sales teams instantly informed with Slack alerts for urgent leads.

1.2 Logical Blocks

This catalog entry is organized from the workflow JSON. The node-level section below shows the executable blocks available for review before importing the template.

2. Block-by-Block Analysis

Block 1 - 📨 Intercom Webhook

Type / Role: n8n-nodes-base.webhook - webhook
Config choices: Version 1

Block 2 - 🧠 Classifier – AI prompt

Type / Role: @n8n/n8n-nodes-langchain.agent - agent
Config choices: Version 2

Block 3 - GPT model (gpt-4o-mini)

Type / Role: @n8n/n8n-nodes-langchain.lmChatOpenAi - lmChatOpenAi
Config choices: Version 1.2

Block 4 - 🧮 Process Classification

Type / Role: n8n-nodes-base.code - code
Config choices: Version 2

Block 5 - 🛠️ Is Support Request?

Type / Role: n8n-nodes-base.if - if
Config choices: Version 2

Block 6 - 📦 Is Product Request?

Type / Role: n8n-nodes-base.if - if
Config choices: Version 2

Block 7 - 💼 Is Sales Request?

Type / Role: n8n-nodes-base.if - if
Config choices: Version 2

Block 8 - 🧾 Create Support Task

Type / Role: n8n-nodes-base.clickUp - clickUp
Config choices: Version 1

Block 9 - 🛍️ Create Product Task

Type / Role: n8n-nodes-base.clickUp - clickUp
Config choices: Version 1

Block 10 - 📣 Slack – Notify Sales team

Type / Role: n8n-nodes-base.slack - slack
Config choices: Version 2.3

Block 11 - Sticky Note

Type / Role: n8n-nodes-base.stickyNote - stickyNote
Config choices: Version 1

Block 12 - Sticky Note1

Type / Role: n8n-nodes-base.stickyNote - stickyNote
Config choices: Version 1

Block 13 - Sticky Note2

Type / Role: n8n-nodes-base.stickyNote - stickyNote
Config choices: Version 1

Block 14 - Sticky Note3

Type / Role: n8n-nodes-base.stickyNote - stickyNote
Config choices: Version 1

3. Summary Table

Workflow	Classify Intercom messages & route to ClickUp or Slack with GPT-4o-mini
Complexity	intermediate
Nodes	14
Categories	AI Summarization, Multimodal AI
Author	Avkash Kakdiya
Published	27 Aug 2025

4. Reproducing the Workflow from Scratch

1. Download the workflow JSON

Use the JSON export at /data/workflows/7933/7933.json as the source template for this automation.
2. Import the template into n8n

Open n8n, import the downloaded JSON, and review each node before activating the workflow.
3. Configure credentials and variables

Replace placeholder credentials, API keys, webhook URLs, account IDs, and environment-specific values with your own settings.
4. Test with sample data

Run the workflow manually or in a staging workspace, inspect node output, and confirm downstream systems receive the expected data.
5. Activate and monitor

Enable the workflow only after testing, then monitor executions, errors, and rate limits during the first production runs.

5. General Notes & Resources

Review imported nodes carefully before activation. This catalog entry is intended to help you inspect the workflow structure, understand required services, and find related templates faster.

Node names, credentials, schedules, webhook paths, and external service limits may need adjustment for your workspace.

Download workflow JSON Original n8n.io source AI Summarization workflows Multimodal AI workflows

Frequently asked questions

What does Classify Intercom messages & route to ClickUp or Slack with GPT-4o-mini do?

What do I need before importing this workflow?

Review the workflow JSON, configure any required credentials in n8n, and test the automation in a safe workspace before using it in production.

Can I customize this workflow?

Yes. Use the block-by-block analysis and the downloadable JSON to inspect each node, then adjust credentials, prompts, schedules, filters, or destinations for your AI Summarization, Multimodal AI use case.

Avkash Kakdiya

115 workflows

Nodes

n8n-nodes-base.webhook @n8n/n8n-nodes-langchain.agent @n8n/n8n-nodes-langchain.lmchatopenai n8n-nodes-base.code n8n-nodes-base.if n8n-nodes-base.clickup n8n-nodes-base.slack n8n-nodes-base.stickynote

Complexity

intermediate

Published 27 Aug 2025

Likes 0

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Install path: /data/workflows/7933/7933.json

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Classify Intercom messages & route to ClickUp or Slack with GPT-4o-mini

Workflow preview

Important notice

1. Workflow Overview

Best for

Tools used

Source and attribution

1.1 Workflow description

How it works

Step-by-step

Benefits

1.2 Logical Blocks

2. Block-by-Block Analysis

Block 1 - 📨 Intercom Webhook

Block 2 - 🧠 Classifier – AI prompt

Block 3 - GPT model (gpt-4o-mini)

Block 4 - 🧮 Process Classification

Block 5 - 🛠️ Is Support Request?

Block 6 - 📦 Is Product Request?

Block 7 - 💼 Is Sales Request?

Block 8 - 🧾 Create Support Task

Block 9 - 🛍️ Create Product Task

Block 10 - 📣 Slack – Notify Sales team

Block 11 - Sticky Note

Block 12 - Sticky Note1

Block 13 - Sticky Note2

Block 14 - Sticky Note3

3. Summary Table

4. Reproducing the Workflow from Scratch

1. Download the workflow JSON

2. Import the template into n8n

3. Configure credentials and variables

4. Test with sample data

5. Activate and monitor

5. General Notes & Resources

Frequently asked questions