{ "workflow": { "id": 6633, "name": "Automated email inquiry processing & routing with Gmail and Gemini AI", "views": 747, "recentViews": 0, "totalViews": 747, "createdAt": "2025-07-29T11:45:45.976Z", "description": "This automated n8n workflow processes any inquiry emails using AI-powered intelligence to determine customer intent and provide appropriate responses. The system analyzes incoming emails, performs availability checks or direct booking processing, and sends personalized responses based on the customer's specific requirements across any industry vertical.\n\n## **Good to Know**\n\n* Uses Google Gemini Chat Model for intelligent email analysis and response generation\n* Automatically detects customer intent (availability check vs direct booking request)\n* Includes conditional routing for different response types based on AI analysis\n* Integrates with external booking systems through HTTP requests\n* Provides seamless email automation with personalized customer communication\n\n## **How It Works**\n\n1. **Gmail Trigger**: Initiates the workflow upon receiving a new email.\n2. **AI Agent**: Analyzes the email content to determine the customer's intent (availability check or direct booking).\n3. **Code**: Parses the JSON output from the AI Agent.\n4. **Wait for Data** - Ensures proper data synchronization before proceeding with conditional logic\n5. **If**: Routes the workflow based on the detected intent.\n6. **Gmail Nodes**: Sends appropriate responses or forwards booking details.\n\n\n## **How to Use**\n\n* Import workflow into n8n\n* Configure Gmail API credentials for email monitoring and sending\n* Set up Google Gemini Chat Model API access\n* Customize AI prompts based on your industry and booking requirements\n* Test with sample inquiry emails to verify intent detection accuracy\n* Configure external booking system integration if needed\n* Monitor email processing and response quality\n\n## **Requirements**\n\n* Gmail API credentials\n* Google Gemini Chat Model API access\n* Email monitoring and sending permissions\n* Optional: External booking system API integration\n\n## **Customizing This Workflow**\n\n* Modify AI prompts for different industries (hotels, restaurants, services, appointments)\n* Adjust conditional logic based on specific business requirements\n* Configure custom email templates for various response scenarios\n* Add integration with CRM or booking management systems\n* Set up additional data processing nodes for complex booking workflows\n* Implement custom validation rules for booking requests", "workflow": { "id": "Jvq4AmoNIbbAwo5x", "meta": { "instanceId": "dd69efaf8212c74ad206700d104739d3329588a6f3f8381a46a481f34c9cc281", "templateCredsSetupCompleted": true }, "name": "AI-Powered Smart Inquiry & Booking Assistant for Any Industry", "tags": [], "nodes": [ { "id": "e39522a9-4024-4b8e-84c0-4d77cd49e266", "name": "Gmail Trigger", "type": "n8n-nodes-base.gmailTrigger", "position": [ -500, 120 ], "parameters": { "simple": false, "filters": { "sender": "user@example.com" }, "options": {}, "pollTimes": { "item": [ { "mode": "everyX", "unit": "minutes" } ] } }, "credentials": { "gmailOAuth2": { "id": "credential-id", "name": "gmailOAuth2 Credential" } }, "typeVersion": 1.2 }, { "id": "92249d18-6db6-4e2b-a8c6-7cdaabf68360", "name": "AI Agent", "type": "@n8n/n8n-nodes-langchain.agent", "position": [ -280, 120 ], "parameters": { "text": "={{ $json.text }}", "options": { "systemMessage": "You are a smart AI assistant for [Business Name] (e.g., Cool Realty, AutoDeals, HealthPlus).\n\nBased on the customer’s message, decide the intent:\n\n\"check_info\" β†’ if they request product/service availability, pricing, or details\n\n\"forward_action\" β†’ if they want to book, buy, confirm, schedule, or take the next step\n\nReturn only one JSON including:\n\naction: either \"check_info\" or \"forward_action\"\n\nreasoning: brief summary of how you inferred the action\n\ndata_extracted: structured info from the email (e.g., name, date, service, etc.)\n\nreply: full, professional, human-like response to the user’s message\n\nBehavior logic:\n\nAssume 70% availability for requested service/product\n\nRandomly generate sample details (features, price, timelines, etc.)\n\nIf not available, suggest alternatives\n\nUse a warm, helpful, professional tone. Output only the JSON. No extra text.\n\n" }, "promptType": "define" }, "typeVersion": 1.9 }, { "id": "1e6c541e-30c6-4a4b-86fd-8bc31ca4c798", "name": "Google Gemini Chat Model", "type": "@n8n/n8n-nodes-langchain.lmChatGoogleGemini", "position": [ -280, 340 ], "parameters": { "options": {}, "modelName": "models/gemini-2.5-pro" }, "credentials": { "googlePalmApi": { "id": "credential-id", "name": "googlePalmApi Credential" } }, "typeVersion": 1 }, { "id": "d98d2938-f78e-4d0d-a89f-a2629f58c1a9", "name": "HTTP Request", "type": "n8n-nodes-base.httpRequestTool", "disabled": true, "position": [ -60, 320 ], "parameters": { "url": "=https://google.serper.dev/search", "method": "POST", "options": { "redirect": { "redirect": {} } }, "sendBody": true, "sendHeaders": true, "bodyParameters": { "parameters": [ { "name": "=q", "value": "={{ $fromAI('parameters0_Value', ``, 'string') }}" } ] }, "headerParameters": { "parameters": [ { "name": "X-API-KEY", "value": "YOUR_AWS_SECRET_KEY_HERE" } ] } }, "typeVersion": 4.2 }, { "id": "5755463a-5ef3-409b-9c06-e1acb85e14e1", "name": "Code", "type": "n8n-nodes-base.code", "position": [ 60, 120 ], "parameters": { "jsCode": "const output = [];\n\nfor (const item of $input.all()) {\n // 1. Grab the raw string from the 'output' field\n let raw = item.json.output;\n if (typeof raw !== 'string') {\n // nothing to do\n output.push({ json: {} });\n continue;\n }\n\n // 2. Remove `````` fences\n raw = raw.replace(/``````/g, '').trim();\n\n // 3. Extract the JSON payload between the first { and last }\n const start = raw.indexOf('{');\n const end = raw.lastIndexOf('}');\n const jsonString = (start !== -1 && end !== -1)\n ? raw.substring(start, end + 1)\n : raw;\n\n // 4. Attempt to parse\n try {\n const parsed = JSON.parse(jsonString);\n output.push({ json: parsed });\n } catch (e) {\n // on error, output the raw string and error\n output.push({\n json: {\n error: e.message,\n raw: jsonString\n }\n });\n }\n}\n\nreturn output;\n" }, "typeVersion": 2 }, { "id": "ba012b2b-8207-4639-b57b-79956c5bdba8", "name": "If", "type": "n8n-nodes-base.if", "position": [ 460, 120 ], "parameters": { "options": {}, "conditions": { "options": { "version": 2, "leftValue": "", "caseSensitive": true, "typeValidation": "strict" }, "combinator": "and", "conditions": [ { "id": "e4cc28d0-bee8-475a-b0fb-fa446fbfb954", "operator": { "name": "filter.operator.equals", "type": "string", "operation": "equals" }, "leftValue": "={{ $json.action }}", "rightValue": "check_availability" } ] } }, "typeVersion": 2.2 }, { "id": "cbae6b70-6d91-4973-b149-6a960515f06b", "name": "Forward booking email", "type": "n8n-nodes-base.gmail", "position": [ 720, 200 ], "webhookId": "482cede1-d0e5-4556-a1f7-e5c836dc8ae7", "parameters": { "sendTo": "user@example.com", "message": "=Name : {{ $json.customer_data.name }}\nEmail : {{ $json.customer_data.email }}\nPhone: {{ $json.customer_data.phone }}\nOriginal Message: {{ $json.customer_data.message }}\n\nInternal Note: {{ $json.internal_note }}\n\nSummary : {{ $json.booking_summary }}", "options": {}, "subject": "Inquiry Details", "emailType": "text" }, "credentials": { "gmailOAuth2": { "id": "credential-id", "name": "gmailOAuth2 Credential" } }, "typeVersion": 2.1 }, { "id": "7f784192-0b32-437c-bd2a-6ecb4b51f2c8", "name": "availability check email", "type": "n8n-nodes-base.gmail", "position": [ 720, 20 ], "webhookId": "482cede1-d0e5-4556-a1f7-e5c836dc8ae7", "parameters": { "sendTo": "={{ $json.customer_data.email }}", "message": "={{ $('Code').item.json.email_response }}", "options": {}, "subject": "Inquiry Details", "emailType": "text" }, "credentials": { "gmailOAuth2": { "id": "credential-id", "name": "gmailOAuth2 Credential" } }, "typeVersion": 2.1 }, { "id": "99fc6c79-6888-4093-968b-668f8cec525b", "name": "Workflow Overview", "type": "n8n-nodes-base.stickyNote", "position": [ -520, -160 ], "parameters": { "width": 780, "height": 240, "content": "## Workflow Overview πŸ“§\n\nThis workflow automates the processing of any inquiry emails:\n\n1. **Gmail Trigger**: Initiates the workflow upon receiving a new email.\n2. **AI Agent**: Analyzes the email content to determine the customer's intent (availability check or direct booking).\n3. **Code**: Parses the JSON output from the AI Agent.\n4. **If**: Routes the workflow based on the detected intent.\n5. **Gmail Nodes**: Sends appropriate responses or forwards booking details." }, "typeVersion": 1 }, { "id": "0333faf4-3690-487a-a151-ac329c1eacd8", "name": "AI Agent and Code Explanation", "type": "n8n-nodes-base.stickyNote", "position": [ 120, 400 ], "parameters": { "color": 5, "width": 600, "height": 320, "content": "## AI Agent and Code Node Explained πŸ€–\n\n- **AI Agent**: This node acts as an intelligent assistant, powered by the Google Gemini Chat Model (although the Google Gemini Chat Model node currently has execution issues). It processes incoming emails and classifies them as either an \"availability check\" or a \"direct booking request\" based on the prompt instructions. It also attempts to extract relevant customer data and generate appropriate responses or internal notes.\n- **HTTP Request (Disabled)**: This node is currently disabled and not used by the AI Agent, but it is set up to make a search request to Serper.\n- **Code**: This node is crucial for parsing the raw string output from the AI Agent into a usable JSON format. It handles potential formatting inconsistencies by removing markdown fences and extracting the valid JSON payload, making the data accessible for subsequent nodes." }, "typeVersion": 1 }, { "id": "1772a67e-ac94-45f5-b37d-1ef3084b9891", "name": "Conditional Routing and Email Responses", "type": "n8n-nodes-base.stickyNote", "position": [ 300, -280 ], "parameters": { "color": 4, "width": 600, "height": 280, "content": "## Conditional Routing & Email Responses 🚦\n\n- **Wait**: This node is used for wait for data.\n- **If**: This node acts as a decision point, checking the `action` field from the AI Agent's parsed output. If the `action` is `check_availability`, the workflow proceeds to the \"availability check email\" node.\n- **availability check email**: This Gmail node sends an email directly to the customer with availability details, as provided by the AI Agent's `email_response`.\n- **Forward booking email**: If the `If` node's condition is not met (meaning the action is `forward_booking`), this Gmail node is triggered. It forwards the customer's booking request details and internal notes to a predefined internal email address (`@gmail.com`) for manual processing." }, "typeVersion": 1 }, { "id": "3cfad505-0925-4b8d-b275-c7e319764925", "name": "Wait for Data", "type": "n8n-nodes-base.wait", "position": [ 280, 120 ], "webhookId": "4e0cbcd3-6378-4ff8-bda1-cd43550f3088", "parameters": {}, "typeVersion": 1.1 } ], "active": false, "pinData": {}, "settings": { "executionOrder": "v1" }, "versionId": "1dd6ab03-d62a-4ed1-b2da-1f254160ff20", "connections": { "If": { "main": [ [ { "node": "availability check email", "type": "main", "index": 0 } ], [ { "node": "Forward booking email", "type": "main", "index": 0 } ] ] }, "Code": { "main": [ [ { "node": "Wait for Data", "type": "main", "index": 0 } ] ] }, "AI Agent": { "main": [ [ { "node": "Code", "type": "main", "index": 0 } ] ] }, "HTTP Request": { "ai_tool": [ [ { "node": "AI Agent", "type": "ai_tool", "index": 0 } ] ] }, "Gmail Trigger": { "main": [ [ { "node": "AI Agent", "type": "main", "index": 0 } ] ] }, "Wait for Data": { "main": [ [ { "node": "If", "type": "main", "index": 0 } ] ] }, "Google Gemini Chat Model": { "ai_languageModel": [ [ { "node": "AI Agent", "type": "ai_languageModel", "index": 0 } ] ] } } }, "lastUpdatedBy": 29, "workflowInfo": { "nodeCount": 12, "nodeTypes": { "n8n-nodes-base.if": { "count": 1 }, "n8n-nodes-base.code": { "count": 1 }, "n8n-nodes-base.wait": { "count": 1 }, "n8n-nodes-base.gmail": { "count": 2 }, "n8n-nodes-base.stickyNote": { "count": 3 }, "n8n-nodes-base.gmailTrigger": { "count": 1 }, "@n8n/n8n-nodes-langchain.agent": { "count": 1 }, "n8n-nodes-base.httpRequestTool": { "count": 1 }, "@n8n/n8n-nodes-langchain.lmChatGoogleGemini": { "count": 1 } } }, "status": "published", "user": { "name": "Oneclick AI Squad", "username": "oneclick-ai", "bio": "The AI Squad Initiative is a pioneering effort to build, automate and scale AI-powered workflows using n8n.io. Our mission is to help individuals and businesses integrate AI agents seamlessly into their daily operations from automating tasks and enhancing productivity to creating innovative, intelligent solutions. We design modular, reusable AI workflow templates that empower creators, developers and teams to supercharge their automation with minimal effort and maximum impact.", "verified": true, "links": [ "https://www.oneclickitsolution.com/" ], "avatar": "https://gravatar.com/avatar/848fca91367142f65f9e5c55d64e5c9952b160d7b060d103b52aa343c6bc7b3d?r=pg&d=retro&size=200" }, "nodes": [ { "id": 20, "icon": "fa:map-signs", "name": "n8n-nodes-base.if", "codex": { "data": { "alias": [ "Router", "Filter", "Condition", "Logic", "Boolean", "Branch" ], "details": "The IF node can be used to implement binary conditional logic in your workflow. You can set up one-to-many conditions to evaluate each item of data being inputted into the node. That data will either evaluate to TRUE or FALSE and route out of the node accordingly.\n\nThis node has multiple types of conditions: Bool, String, Number, and Date & Time.", "resources": { "generic": [ { "url": "https://n8n.io/blog/learn-to-automate-your-factorys-incident-reporting-a-step-by-step-guide/", "icon": "🏭", "label": "Learn to Automate Your Factory's Incident Reporting: A Step by Step Guide" }, { "url": "https://n8n.io/blog/2021-the-year-to-automate-the-new-you-with-n8n/", "icon": "β˜€οΈ", "label": "2021: The Year to Automate the New You with n8n" }, { "url": "https://n8n.io/blog/why-business-process-automation-with-n8n-can-change-your-daily-life/", "icon": "🧬", "label": "Why business process automation with n8n can change your daily life" }, { "url": "https://n8n.io/blog/create-a-toxic-language-detector-for-telegram/", "icon": "🀬", "label": "Create a toxic language detector for Telegram in 4 step" }, { "url": "https://n8n.io/blog/no-code-ecommerce-workflow-automations/", "icon": "store", "label": "6 e-commerce workflows to power up your Shopify s" }, { "url": "https://n8n.io/blog/how-to-build-a-low-code-self-hosted-url-shortener/", "icon": "πŸ”—", "label": "How to build a low-code, self-hosted URL shortener in 3 steps" }, { "url": "https://n8n.io/blog/automate-your-data-processing-pipeline-in-9-steps-with-n8n/", "icon": "βš™οΈ", "label": "Automate your data processing pipeline in 9 steps" }, { "url": "https://n8n.io/blog/how-to-get-started-with-crm-automation-and-no-code-workflow-ideas/", "icon": "πŸ‘₯", "label": "How to get started with CRM automation (with 3 no-code workflow ideas" }, { "url": "https://n8n.io/blog/5-tasks-you-can-automate-with-notion-api/", "icon": "⚑️", "label": "5 tasks you can automate with the new Notion API " }, { "url": "https://n8n.io/blog/automate-google-apps-for-productivity/", "icon": "πŸ’‘", "label": "15 Google apps you can combine and automate to increase productivity" }, { "url": "https://n8n.io/blog/automation-for-maintainers-of-open-source-projects/", "icon": "🏷️", "label": "How to automatically manage contributions to open-source projects" }, { "url": "https://n8n.io/blog/how-uproc-scraped-a-multi-page-website-with-a-low-code-workflow/", "icon": " πŸ•ΈοΈ", "label": "How uProc scraped a multi-page website with a low-code workflow" }, { "url": "https://n8n.io/blog/5-workflow-automations-for-mattermost-that-we-love-at-n8n/", "icon": "πŸ€–", "label": "5 workflow automations for Mattermost that we love at n8n" }, { "url": "https://n8n.io/blog/why-this-product-manager-loves-workflow-automation-with-n8n/", "icon": "🧠", "label": "Why this Product Manager loves workflow automation with n8n" }, { "url": "https://n8n.io/blog/sending-automated-congratulations-with-google-sheets-twilio-and-n8n/", "icon": "πŸ™Œ", "label": "Sending Automated Congratulations with Google Sheets, Twilio, and n8n " }, { "url": "https://n8n.io/blog/how-to-set-up-a-ci-cd-pipeline-with-no-code/", "icon": "🎑", "label": "How to set up a no-code CI/CD pipeline with GitHub and TravisCI" }, { "url": "https://n8n.io/blog/benefits-of-automation-and-n8n-an-interview-with-hubspots-hugh-durkin/", "icon": "πŸŽ–", "label": "Benefits of automation and n8n: An interview with HubSpot's Hugh Durkin" }, { "url": "https://n8n.io/blog/aws-workflow-automation/", "label": "7 no-code workflow automations for Amazon Web Services" } ], "primaryDocumentation": [ { "url": "https://docs.n8n.io/integrations/builtin/core-nodes/n8n-nodes-base.if/" } ] }, "categories": [ "Core Nodes" ], "nodeVersion": "1.0", "codexVersion": "1.0", "subcategories": { "Core Nodes": [ "Flow" ] } } }, "group": "[\"transform\"]", "defaults": { "name": "If", "color": "#408000" }, "iconData": { "icon": "map-signs", "type": "icon" }, "displayName": "If", "typeVersion": 2, "nodeCategories": [ { "id": 9, "name": "Core Nodes" } ] }, { "id": 356, "icon": "file:gmail.svg", "name": "n8n-nodes-base.gmail", "codex": { "data": { "alias": [ "email", "human", "form", "wait", "hitl", "approval" ], "resources": { "generic": [ { "url": "https://n8n.io/blog/why-business-process-automation-with-n8n-can-change-your-daily-life/", "icon": "🧬", "label": "Why business process automation with n8n can change your daily life" }, { "url": "https://n8n.io/blog/supercharging-your-conference-registration-process-with-n8n/", "icon": "🎫", "label": "Supercharging your conference registration process with n8n" }, { "url": "https://n8n.io/blog/no-code-ecommerce-workflow-automations/", "icon": "store", "label": "6 e-commerce workflows to power up your Shopify s" }, { "url": "https://n8n.io/blog/how-to-get-started-with-crm-automation-and-no-code-workflow-ideas/", "icon": "πŸ‘₯", "label": "How to get started with CRM automation (with 3 no-code workflow ideas" }, { "url": "https://n8n.io/blog/automate-google-apps-for-productivity/", "icon": "πŸ’‘", "label": "15 Google 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