{
  "workflow": {
    "id": 6552,
    "name": "Automated email support triage with GPT-4, Gmail & Trello",
    "views": 111,
    "recentViews": 0,
    "totalViews": 111,
    "createdAt": "2025-07-28T07:43:20.002Z",
    "description": "### How It Works ⚙️\n\nThis workflow is a comprehensive, AI-powered system that acts as a virtual support manager. It automates the entire process of handling incoming support tickets, ensuring speed, accuracy, and efficiency.\n\n1.  **Ticket Ingestion**: The workflow starts when a new email arrives in your support inbox via the **Gmail Trigger**.\n2.  **AI Analysis & Triage**: An **OpenAI** node acts as an intelligent agent, instantly analyzing the email to categorize the issue, assign a priority, and determine the customer's sentiment (e.g., \"Angry,\" \"Neutral\").\n3.  **Proactive Escalation**: The workflow uses an `If` node to check for \"Critical\" priority or \"Angry\" sentiment. If these conditions are met, it takes a separate path to notify a manager immediately.\n4.  **Ticket Creation**: Regardless of urgency, a **Trello** card is created for the ticket, including all the AI's analysis and the original email content.\n5.  **Automated Response**: For low-priority tickets, a second `If` node and a **Gmail** node can send an automated, AI-generated response, completely freeing up your team.\n6.  **Performance Reporting**: All ticket data, including the AI's analysis, is logged to a **Google Sheets** dashboard for real-time analytics and to track support trends.\n\n### How to Set Up 🛠️\n\n1.  **Import the Workflow**: Copy the provided workflow JSON and import it into your n8n instance.\n2.  **Configure Credentials**:\n    * **Gmail**: Add your OAuth2 credential for your support inbox.\n    * **OpenAI**: Add your API Key.\n    * **Trello**: Add your API Key and token.\n    * **Slack**: Add your Bot Token credential.\n    * **Google Sheets**: Add your OAuth2 credential.\n3.  **Customize Workflow Nodes**:\n    * **Node 1 (`Gmail Trigger`)**: Ensure this is connected to your official support email address.\n    * **Node 2 (`OpenAI`)**: The prompt is pre-configured but can be customized to better fit your specific categories or tone.\n    * **Node 4 (`Trello`)**: Replace `[YOUR TRELLO BOARD LIST ID]` with the list ID for new tickets on your board.\n    * **Node 5 (`Slack`)**: Replace `[MANAGER'S SLACK USER ID]` and `[YOUR SUPPORT TEAM SLACK CHANNEL ID]` with the correct IDs.\n    * **Node 9 (`Google Sheets`)**: Replace `[YOUR SUPPORT DASHBOARD SPREADSHEET ID]` with your spreadsheet ID and ensure your sheet columns match the workflow's data.\n4.  **Save & Activate**: Once all settings and credentials are configured, save the workflow and click the \"Inactive\" toggle in the top-right corner to make it live.",
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        "templateCredsSetupCompleted": true
      },
      "name": "The Proactive & Intelligent Customer Support Hub",
      "tags": [],
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          "name": "Gmail Trigger",
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          "parameters": {},
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        },
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        },
        {
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          "type": "n8n-nodes-base.slack",
          "position": [
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          ],
          "webhookId": "5d641e28-73dc-4e65-901e-79156d31be0c",
          "parameters": {},
          "typeVersion": 2.3
        },
        {
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          "name": "Create Support Ticket",
          "type": "n8n-nodes-base.trello",
          "position": [
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          ],
          "parameters": {},
          "typeVersion": 1
        },
        {
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          "webhookId": "5092d7ed-316a-4978-b24d-0836669e0faa",
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        {
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          "parameters": {
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        {
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          ],
          "parameters": {
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      ],
      "active": false,
      "pinData": {},
      "settings": {
        "executionOrder": "v1"
      },
      "versionId": "dbff2037-896a-4c53-a978-07cbb0d9b845",
      "connections": {
        "Gmail Trigger": {
          "main": [
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                "node": "AI Agent for Triage, Sentiment & Drafting",
                "type": "main",
                "index": 0
              }
            ]
          ]
        },
        "Parse AI Output": {
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                "type": "main",
                "index": 0
              }
            ]
          ]
        },
        "Automate Response": {
          "main": [
            [
              {
                "node": "Send a message",
                "type": "main",
                "index": 0
              }
            ]
          ]
        },
        "High-Priority Alert": {
          "main": [
            [
              {
                "node": "Create Support Ticket",
                "type": "main",
                "index": 0
              }
            ]
          ]
        },
        "Create Support Ticket": {
          "main": [
            [
              {
                "node": "Log Data",
                "type": "main",
                "index": 0
              }
            ]
          ]
        },
        "Check for Critical Issues": {
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        "AI Agent for Triage, Sentiment & Drafting": {
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                "node": "Parse AI Output",
                "type": "main",
                "index": 0
              }
            ]
          ]
        }
      }
    },
    "lastUpdatedBy": 29,
    "workflowInfo": {
      "nodeCount": 14,
      "nodeTypes": {
        "n8n-nodes-base.if": {
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        },
        "n8n-nodes-base.code": {
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        },
        "n8n-nodes-base.gmail": {
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        },
        "n8n-nodes-base.slack": {
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        },
        "n8n-nodes-base.trello": {
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        },
        "n8n-nodes-base.stickyNote": {
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        },
        "n8n-nodes-base.gmailTrigger": {
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        },
        "n8n-nodes-base.googleSheets": {
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        },
        "@n8n/n8n-nodes-langchain.openAi": {
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        }
      }
    },
    "status": "published",
    "user": {
      "name": "Marth",
      "username": "marth",
      "bio": "Simplifying Business with Smart Automation. I create and share user-friendly, highly efficient n8n workflow templates for SMEs, focusing on digital marketing, sales, and operational excellence. Get ready to automate, innovate, and elevate your business.\n\nConnect me on Linkedin for custom solutions.",
      "verified": true,
      "links": [
        "https://www.linkedin.com/in/bhetamaranatha"
      ],
      "avatar": "https://gravatar.com/avatar/b171aefe1210cde17102cd98e0b287ee9ea093abef7da61644ae1d0a6c506894?r=pg&d=retro&size=200"
    },
    "nodes": [
      {
        "id": 18,
        "icon": "file:googleSheets.svg",
        "name": "n8n-nodes-base.googleSheets",
        "codex": {
          "data": {
            "alias": [
              "CSV",
              "Sheet",
              "Spreadsheet",
              "GS"
            ],
            "resources": {
              "generic": [
                {
                  "url": "https://n8n.io/blog/love-at-first-sight-ricardos-n8n-journey/",
                  "icon": "❤️",
                  "label": "Love at first sight: Ricardo’s n8n journey"
                },
                {
                  "url": "https://n8n.io/blog/why-business-process-automation-with-n8n-can-change-your-daily-life/",
                  "icon": "🧬",
                  "label": "Why business process automation with n8n can change your daily life"
                },
                {
                  "url": "https://n8n.io/blog/automatically-adding-expense-receipts-to-google-sheets-with-telegram-mindee-twilio-and-n8n/",
                  "icon": "🧾",
                  "label": "Automatically Adding Expense Receipts to Google Sheets with Telegram, Mindee, Twilio, and n8n"
                },
                {
                  "url": "https://n8n.io/blog/supercharging-your-conference-registration-process-with-n8n/",
                  "icon": "🎫",
                  "label": "Supercharging your conference registration process with n8n"
                },
                {
                  "url": "https://n8n.io/blog/creating-triggers-for-n8n-workflows-using-polling/",
                  "icon": "⏲",
                  "label": "Creating triggers for n8n workflows using polling"
                },
                {
                  "url": "https://n8n.io/blog/no-code-ecommerce-workflow-automations/",
                  "icon": "store",
                  "label": "6 e-commerce workflows to power up your Shopify s"
                },
                {
                  "url": "https://n8n.io/blog/migrating-community-metrics-to-orbit-using-n8n/",
                  "icon": "📈",
                  "label": "Migrating Community Metrics to Orbit using n8n"
                },
                {
                  "url": "https://n8n.io/blog/automate-google-apps-for-productivity/",
                  "icon": "💡",
                  "label": "15 Google apps you can combine and automate to increase productivity"
                },
                {
                  "url": "https://n8n.io/blog/your-business-doesnt-need-you-to-operate/",
                  "icon": " 🖥️",
                  "label": "Hey founders! Your business doesn't need you to operate"
                },
                {
                  "url": "https://n8n.io/blog/how-honest-burgers-use-automation-to-save-100k-per-year/",
                  "icon": "🍔",
                  "label": "How Honest Burgers Use Automation to Save $100k per year"
                },
                {
                  "url": "https://n8n.io/blog/how-a-digital-strategist-uses-n8n-for-online-marketing/",
                  "icon": "💻",
                  "label": "How a digital strategist uses n8n for online marketing"
                },
                {
                  "url": "https://n8n.io/blog/why-this-product-manager-loves-workflow-automation-with-n8n/",
                  "icon": "🧠",
                  "label": "Why this Product Manager loves workflow automation with n8n"
                },
                {
                  "url": "https://n8n.io/blog/sending-automated-congratulations-with-google-sheets-twilio-and-n8n/",
                  "icon": "🙌",
                  "label": "Sending Automated Congratulations with Google Sheets, Twilio, and n8n "
                },
                {
                  "url": "https://n8n.io/blog/how-a-membership-development-manager-automates-his-work-and-investments/",
                  "icon": "📈",
                  "label": "How a Membership Development Manager automates his work and investments"
                },
                {
                  "url": "https://n8n.io/blog/aws-workflow-automation/",
                  "label": "7 no-code workflow automations for Amazon Web Services"
                }
              ],
              "primaryDocumentation": [
                {
                  "url": "https://docs.n8n.io/integrations/builtin/app-nodes/n8n-nodes-base.googlesheets/"
                }
              ],
              "credentialDocumentation": [
                {
                  "url": "https://docs.n8n.io/integrations/builtin/credentials/google/oauth-single-service/"
                }
              ]
            },
            "categories": [
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              "Productivity"
            ],
            "nodeVersion": "1.0",
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        },
        "group": "[\"input\",\"output\"]",
        "defaults": {
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        },
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        "typeVersion": 5,
        "nodeCategories": [
          {
            "id": 3,
            "name": "Data & Storage"
          },
          {
            "id": 4,
            "name": "Productivity"
          }
        ]
      },
      {
        "id": 20,
        "icon": "fa:map-signs",
        "name": "n8n-nodes-base.if",
        "codex": {
          "data": {
            "alias": [
              "Router",
              "Filter",
              "Condition",
              "Logic",
              "Boolean",
              "Branch"
            ],
            "details": "The IF node can be used to implement binary conditional logic in your workflow. You can set up one-to-many conditions to evaluate each item of data being inputted into the node. That data will either evaluate to TRUE or FALSE and route out of the node accordingly.\n\nThis node has multiple types of conditions: Bool, String, Number, and Date & Time.",
            "resources": {
              "generic": [
                {
                  "url": "https://n8n.io/blog/learn-to-automate-your-factorys-incident-reporting-a-step-by-step-guide/",
                  "icon": "🏭",
                  "label": "Learn to Automate Your Factory's Incident Reporting: A Step by Step Guide"
                },
                {
                  "url": "https://n8n.io/blog/2021-the-year-to-automate-the-new-you-with-n8n/",
                  "icon": "☀️",
                  "label": "2021: The Year to Automate the New You with n8n"
                },
                {
                  "url": "https://n8n.io/blog/why-business-process-automation-with-n8n-can-change-your-daily-life/",
                  "icon": "🧬",
                  "label": "Why business process automation with n8n can change your daily life"
                },
                {
                  "url": "https://n8n.io/blog/create-a-toxic-language-detector-for-telegram/",
                  "icon": "🤬",
                  "label": "Create a toxic language detector for Telegram in 4 step"
                },
                {
                  "url": "https://n8n.io/blog/no-code-ecommerce-workflow-automations/",
                  "icon": "store",
                  "label": "6 e-commerce workflows to power up your Shopify s"
                },
                {
                  "url": "https://n8n.io/blog/how-to-build-a-low-code-self-hosted-url-shortener/",
                  "icon": "🔗",
                  "label": "How to build a low-code, self-hosted URL shortener in 3 steps"
                },
                {
                  "url": "https://n8n.io/blog/automate-your-data-processing-pipeline-in-9-steps-with-n8n/",
                  "icon": "⚙️",
                  "label": "Automate your data processing pipeline in 9 steps"
                },
                {
                  "url": "https://n8n.io/blog/how-to-get-started-with-crm-automation-and-no-code-workflow-ideas/",
                  "icon": "👥",
                  "label": "How to get started with CRM automation (with 3 no-code workflow ideas"
                },
                {
                  "url": "https://n8n.io/blog/5-tasks-you-can-automate-with-notion-api/",
                  "icon": "⚡️",
                  "label": "5 tasks you can automate with the new Notion API "
                },
                {
                  "url": "https://n8n.io/blog/automate-google-apps-for-productivity/",
                  "icon": "💡",
                  "label": "15 Google apps you can combine and automate to increase productivity"
                },
                {
                  "url": "https://n8n.io/blog/automation-for-maintainers-of-open-source-projects/",
                  "icon": "🏷️",
                  "label": "How to automatically manage contributions to open-source projects"
                },
                {
                  "url": "https://n8n.io/blog/how-uproc-scraped-a-multi-page-website-with-a-low-code-workflow/",
                  "icon": " 🕸️",
                  "label": "How uProc scraped a multi-page website with a low-code workflow"
                },
                {
                  "url": "https://n8n.io/blog/5-workflow-automations-for-mattermost-that-we-love-at-n8n/",
                  "icon": "🤖",
                  "label": "5 workflow automations for Mattermost that we love at n8n"
                },
                {
                  "url": "https://n8n.io/blog/why-this-product-manager-loves-workflow-automation-with-n8n/",
                  "icon": "🧠",
                  "label": "Why this Product Manager loves workflow automation with n8n"
                },
                {
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                },
                {
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                  "icon": "🎡",
                  "label": "How to set up a no-code CI/CD pipeline with GitHub and TravisCI"
                },
                {
                  "url": "https://n8n.io/blog/benefits-of-automation-and-n8n-an-interview-with-hubspots-hugh-durkin/",
                  "icon": "🎖",
                  "label": "Benefits of automation and n8n: An interview with HubSpot's Hugh Durkin"
                },
                {
                  "url": "https://n8n.io/blog/aws-workflow-automation/",
                  "label": "7 no-code workflow automations for Amazon Web Services"
                }
              ],
              "primaryDocumentation": [
                {
                  "url": "https://docs.n8n.io/integrations/builtin/core-nodes/n8n-nodes-base.if/"
                }
              ]
            },
            "categories": [
              "Core Nodes"
            ],
            "nodeVersion": "1.0",
            "codexVersion": "1.0",
            "subcategories": {
              "Core Nodes": [
                "Flow"
              ]
            }
          }
        },
        "group": "[\"transform\"]",
        "defaults": {
          "name": "If",
          "color": "#408000"
        },
        "iconData": {
          "icon": "map-signs",
          "type": "icon"
        },
        "displayName": "If",
        "typeVersion": 2,
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            "id": 9,
            "name": "Core Nodes"
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        ]
      },
      {
        "id": 40,
        "icon": "file:slack.svg",
        "name": "n8n-nodes-base.slack",
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              "wait",
              "hitl",
              "approval"
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            "resources": {
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                  "label": "6 e-commerce workflows to power up your Shopify s"
                },
                {
                  "url": "https://n8n.io/blog/automate-your-data-processing-pipeline-in-9-steps-with-n8n/",
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                {
                  "url": "https://n8n.io/blog/how-to-get-started-with-crm-automation-and-no-code-workflow-ideas/",
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                  "label": "How to get started with CRM automation (with 3 no-code workflow ideas"
                },
                {
                  "url": "https://n8n.io/blog/5-tasks-you-can-automate-with-notion-api/",
                  "icon": "⚡️",
                  "label": "5 tasks you can automate with the new Notion API "
                },
                {
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                  "icon": "👦",
                  "label": "Build your own virtual assistant with n8n: A step by step guide"
                },
                {
                  "url": "https://n8n.io/blog/how-to-automatically-give-kudos-to-contributors-with-github-slack-and-n8n/",
                  "icon": "👏",
                  "label": "How to automatically give kudos to contributors with GitHub, Slack, and n8n"
                },
                {
                  "url": "https://n8n.io/blog/automations-for-activists/",
                  "icon": "✨",
                  "label": "How Common Knowledge use workflow automation for activism"
                }
              ],
              "primaryDocumentation": [
                {
                  "url": "https://docs.n8n.io/integrations/builtin/app-nodes/n8n-nodes-base.slack/"
                }
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                "Human in the Loop"
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            }
          }
        },
        "group": "[\"output\"]",
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                {
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                {
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                  "icon": " 🖥️",
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                {
                  "url": "https://n8n.io/blog/how-a-digital-strategist-uses-n8n-for-online-marketing/",
                  "icon": "💻",
                  "label": "How a digital strategist uses n8n for online marketing"
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                {
                  "url": "https://n8n.io/blog/automating-conference-organization-processes-with-n8n/",
                  "icon": "🙋‍♀️",
                  "label": "Automating Conference Organization Processes with n8n"
                }
              ],
              "primaryDocumentation": [
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                  "url": "https://docs.n8n.io/integrations/builtin/app-nodes/n8n-nodes-base.trello/"
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              ],
              "credentialDocumentation": [
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                  "url": "https://docs.n8n.io/integrations/builtin/credentials/trello/"
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            "categories": [
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            "nodeVersion": "1.0",
            "codexVersion": "1.0"
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        },
        "group": "[\"transform\"]",
        "defaults": {
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        "iconData": {
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                {
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                {
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        "iconData": {
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            "id": 28,
            "name": "HITL"
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        ]
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        "id": 565,
        "icon": "fa:sticky-note",
        "name": "n8n-nodes-base.stickyNote",
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              "Notes",
              "Sticky"
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            "subcategories": {
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              ]
            }
          }
        },
        "group": "[\"input\"]",
        "defaults": {
          "name": "Sticky Note",
          "color": "#FFD233"
        },
        "iconData": {
          "icon": "sticky-note",
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        "displayName": "Sticky Note",
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                  "url": "https://n8n.io/blog/why-business-process-automation-with-n8n-can-change-your-daily-life/",
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                {
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              ],
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                  "url": "https://docs.n8n.io/integrations/builtin/trigger-nodes/n8n-nodes-base.gmailtrigger/"
                }
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        },
        "group": "[\"trigger\"]",
        "defaults": {
          "name": "Gmail Trigger"
        },
        "iconData": {
          "type": "file",
          "fileBuffer": "data:image/svg+xml;base64,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"
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        "displayName": "Gmail Trigger",
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            "id": 6,
            "name": "Communication"
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        ]
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      {
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        "icon": "file:code.svg",
        "name": "n8n-nodes-base.code",
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              "Javascript",
              "JS",
              "Python",
              "Script",
              "Custom Code",
              "Function"
            ],
            "details": "The Code node allows you to execute JavaScript in your workflow.",
            "resources": {
              "primaryDocumentation": [
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                  "url": "https://docs.n8n.io/integrations/builtin/core-nodes/n8n-nodes-base.code/"
                }
              ]
            },
            "categories": [
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              "Core Nodes"
            ],
            "nodeVersion": "1.0",
            "codexVersion": "1.0",
            "subcategories": {
              "Core Nodes": [
                "Helpers",
                "Data Transformation"
              ]
            }
          }
        },
        "group": "[\"transform\"]",
        "defaults": {
          "name": "Code"
        },
        "iconData": {
          "type": "file",
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        "displayName": "Code",
        "typeVersion": 2,
        "nodeCategories": [
          {
            "id": 5,
            "name": "Development"
          },
          {
            "id": 9,
            "name": "Core Nodes"
          }
        ]
      },
      {
        "id": 1250,
        "icon": "file:openAi.svg",
        "name": "@n8n/n8n-nodes-langchain.openAi",
        "codex": {
          "data": {
            "alias": [
              "LangChain",
              "ChatGPT",
              "Sora",
              "DallE",
              "whisper",
              "audio",
              "transcribe",
              "tts",
              "assistant"
            ],
            "resources": {
              "primaryDocumentation": [
                {
                  "url": "https://docs.n8n.io/integrations/builtin/app-nodes/n8n-nodes-langchain.openai/"
                }
              ]
            },
            "categories": [
              "AI",
              "Langchain"
            ],
            "subcategories": {
              "AI": [
                "Agents",
                "Miscellaneous",
                "Root Nodes"
              ]
            }
          }
        },
        "group": "[\"transform\"]",
        "defaults": {
          "name": "OpenAI"
        },
        "iconData": {
          "type": "file",
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        },
        "displayName": "OpenAI",
        "typeVersion": 2,
        "nodeCategories": [
          {
            "id": 25,
            "name": "AI"
          },
          {
            "id": 26,
            "name": "Langchain"
          }
        ]
      }
    ],
    "categories": [
      {
        "id": 41,
        "name": "Ticket Management"
      },
      {
        "id": 49,
        "name": "AI Summarization"
      }
    ],
    "image": []
  }
}