{
  "workflow": {
    "id": 6288,
    "name": "AI email support system: Gmail, Gemini, GPT-4, Slack & Google Sheets workflow",
    "views": 181,
    "recentViews": 0,
    "totalViews": 181,
    "createdAt": "2025-07-22T22:06:59.845Z",
    "description": "### 🚀 **Transform Your Customer Support with AI Automation!**\n\nUnlock unparalleled efficiency and elevate customer satisfaction with our **AI-Powered Customer Support: Email, Knowledge Base & Human Escalation Automation** template. This sophisticated n8n workflow is engineered to streamline your support operations, ensuring every customer interaction is intelligent, consistent, and handled with speed.\n\n---\n\n### ✨ **How It Works: Your Automated Support Powerhouse**\n\nWitness the magic as customer inquiries are seamlessly transformed into resolved tickets, often without human intervention:\n\n* **1. Effortless Email Intake:** Your journey to automated excellence begins the moment a customer email lands in your Gmail inbox. Our workflow instantly captures new inquiries, ensuring no request ever falls through the cracks.\n* **2. Intelligent Inquiry Classification:** Say goodbye to manual triage! An advanced AI text classifier immediately analyzes incoming emails, intelligently categorizing each inquiry into precise buckets like **Technical Support, Billing Support, Urgent Escalation, or General Support**. This ensures every query is sent to the right specialist—virtual or human—from the start.\n* **3. AI-Driven, Context-Rich Responses:** The classified inquiry is routed to a specialized AI agent (powered by **Google Gemini**), which taps into your comprehensive **Pinecone knowledge base**. This **Retrieval-Augmented Generation (RAG)** ensures every response is not only fast and accurate but also deeply informed by your company's specific policies and documentation, providing personalized and expert answers.\n* **4. Instant Communication & Meticulous Logging:** Once generated, the AI's professional response is automatically sent back to the customer via Gmail. Simultaneously, every detail of the interaction – from the classified service type to the full AI response and a unique ticket ID – is meticulously logged in your **Google Sheet**. This creates an invaluable, searchable record for unparalleled insights and accountability.\n* **5. Seamless Urgent Human Escalation:** For critical or complex issues requiring a human touch, the workflow instantly escalates the ticket. Your team is notified via **Slack** with all pertinent details, ensuring urgent matters are always prioritized and resolved swiftly, maintaining high customer satisfaction even in challenging situations.\n* **6. Self-Updating Knowledge Base:** Keep your AI agents perpetually smart! Our workflow effortlessly maintains your Pinecone knowledge base by automatically processing and ingesting new documents uploaded to a designated **Google Drive** folder. This ensures your AI always has the most current information, without any manual data entry from your side.\n\n---\n\n### 🛠️ **Effortless Setup: Go Live in Under an Hour!**\n\nGetting started with this powerful automation is surprisingly simple. You can typically have your core setup ready and operational in **just 30-60 minutes**, freeing you to focus on strategic growth rather than tedious setup.\n\n* **1. Connect Your Services:** Quickly link your existing accounts for Gmail, OpenAI, Google Gemini, Pinecone, Google Sheets, Slack, and Google Drive using n8n's intuitive credential management.\n* **2. Prepare Your Data Hub:** Link the workflow to your Google Sheet with pre-defined columns for seamless logging of all support interactions.\n* **3. Empower Your AI with Knowledge:** Simply upload your company's FAQs, policies, and documentation into a specified Google Drive folder. Our workflow handles the rest, automatically building and enriching your Pinecone knowledge base.\n* **4. Activate & Automate:** With your credentials connected and data sources in place, activate the workflow in n8n, and watch your customer support transform!\n\n**For comprehensive, step-by-step guidance on advanced customization, API key configuration, and fine-tuning every aspect to your unique business needs, refer to the detailed Sticky Notes embedded directly within the n8n workflow. They are your personal setup assistant!**",
    "workflow": {
      "id": "pmEt7zAsJcWZ2lje",
      "meta": {
        "instanceId": "2000c64071c20843606b95c63795bb0797c41036047055a6586498e855b96efc",
        "templateCredsSetupCompleted": true
      },
      "name": "AI-Powered Customer Support: Email, Knowledge Base & Human Escalation Automation",
      "tags": [],
      "nodes": [
        {
          "id": "fb735100-d9b6-487d-b279-33dd655e490a",
          "name": "OpenAI Classification Model",
          "type": "@n8n/n8n-nodes-langchain.lmChatOpenAi",
          "position": [
            -960,
            944
          ],
          "parameters": {
            "model": {
              "__rl": true,
              "mode": "list",
              "value": "gpt-4o-mini"
            },
            "options": {
              "maxTokens": 2000,
              "temperature": 0.3
            }
          },
          "credentials": {
            "openAiApi": {
              "id": "BXMUxnyGzjtZQOK4",
              "name": "OpenAi account Dave"
            }
          },
          "typeVersion": 1.2
        },
        {
          "id": "11388127-5e8b-4308-8234-8ef285e968ea",
          "name": "Technical Support Agent",
          "type": "@n8n/n8n-nodes-langchain.agent",
          "position": [
            -368,
            512
          ],
          "parameters": {
            "text": "={{ $('Gmail Trigger').item.json.text }}",
            "options": {
              "systemMessage": "You are a technical support specialist. Be technical but friendly. Always include relevant documentation links when possible. Focus on step-by-step troubleshooting and provide clear, actionable solutions. If you can't solve the issue, escalate appropriately."
            },
            "promptType": "define"
          },
          "typeVersion": 2.1
        },
        {
          "id": "386b4b91-61c0-45e4-91df-0098e4e8f653",
          "name": "Billing Support Agent",
          "type": "@n8n/n8n-nodes-langchain.agent",
          "position": [
            -368,
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          ],
          "parameters": {
            "text": "={{ $json.text }}",
            "options": {
              "systemMessage": "You are a billing support specialist. Be empathetic with billing issues and always verify customer identity before discussing account details. Handle payment issues, subscription changes, and refund requests professionally. Escalate complex billing disputes to human agents."
            },
            "promptType": "define"
          },
          "typeVersion": 2.1
        },
        {
          "id": "1558b431-1314-4d14-808a-9101e5a68c5a",
          "name": "Urgent Escalation Agent",
          "type": "@n8n/n8n-nodes-langchain.agent",
          "position": [
            -368,
            720
          ],
          "parameters": {
            "text": "={{ $('Gmail Trigger').item.json.text }}",
            "options": {
              "systemMessage": "You handle urgent escalations. Prioritize speed and accuracy for critical issues. Immediately notify human agents for service outages, security concerns, or angry customers. Provide immediate workarounds when possible and set proper expectations for resolution times."
            },
            "promptType": "define"
          },
          "typeVersion": 2.1
        },
        {
          "id": "44dac164-a34a-4658-b624-3104ec8589f1",
          "name": "General Support Agent",
          "type": "@n8n/n8n-nodes-langchain.agent",
          "position": [
            -368,
            816
          ],
          "parameters": {
            "text": "={{ $json.text }} ",
            "options": {
              "systemMessage": "You are a general support agent. Handle common inquiries with helpful, friendly responses. Direct customers to appropriate resources and escalate complex issues to specialist agents. Maintain a positive, professional tone and ensure customer satisfaction."
            },
            "promptType": "define"
          },
          "typeVersion": 2.1
        },
        {
          "id": "576c4a87-a86b-4889-b931-882b2127f328",
          "name": "Send Gmail Response",
          "type": "n8n-nodes-base.gmail",
          "position": [
            96,
            848
          ],
          "webhookId": "911a8e14-8234-4e89-9b48-516ecf6ff70a",
          "parameters": {
            "message": "={{ $json.output }}",
            "options": {},
            "resource": "thread",
            "threadId": "={{ $('Gmail Trigger').item.json.threadId }}",
            "messageId": "={{ $('Gmail Trigger').item.json.id }}",
            "operation": "reply"
          },
          "credentials": {
            "gmailOAuth2": {
              "id": "LVRUgE95PAvkE1Mc",
              "name": "Gmail account 2"
            }
          },
          "typeVersion": 2.1
        },
        {
          "id": "ebf0bca8-da8b-4db5-8fbb-14ad380b9c86",
          "name": "Log to Support Dashboard",
          "type": "n8n-nodes-base.googleSheets",
          "position": [
            96,
            656
          ],
          "parameters": {
            "columns": {
              "value": {
                "category": "={{ $json.classification.category || '' }}",
                "ticket_id": "={{ $('Set Ticket Metadata2').item.json.ticket_id }}",
                "timestamp": "={{ $now.toISO() }}",
                "ai_response": "={{ $json.output.slice(0, 250) }}",
                "Service type": "={{ $('Text Classifier').item.json.classification.category }}",
                "issue_summary": "={{ $('Set Ticket Metadata2').item.json.issue_summary }}",
                "email address ": "={{ $('Gmail Trigger').item.json.from.value[0].address }}"
              },
              "schema": [
                {
                  "id": "customer_name",
                  "type": "string",
                  "display": true,
                  "removed": true,
                  "required": false,
                  "displayName": "customer_name",
                  "defaultMatch": false,
                  "canBeUsedToMatch": true
                },
                {
                  "id": "email address ",
                  "type": "string",
                  "display": true,
                  "removed": false,
                  "required": false,
                  "displayName": "email address ",
                  "defaultMatch": false,
                  "canBeUsedToMatch": true
                },
                {
                  "id": "Service type",
                  "type": "string",
                  "display": true,
                  "required": false,
                  "displayName": "Service type",
                  "defaultMatch": false,
                  "canBeUsedToMatch": true
                },
                {
                  "id": "appointment date",
                  "type": "string",
                  "display": true,
                  "removed": true,
                  "required": false,
                  "displayName": "appointment date",
                  "defaultMatch": false,
                  "canBeUsedToMatch": true
                },
                {
                  "id": "estimated duration",
                  "type": "string",
                  "display": true,
                  "removed": true,
                  "required": false,
                  "displayName": "estimated duration",
                  "defaultMatch": false,
                  "canBeUsedToMatch": true
                },
                {
                  "id": "estimated price",
                  "type": "string",
                  "display": true,
                  "removed": true,
                  "required": false,
                  "displayName": "estimated price",
                  "defaultMatch": false,
                  "canBeUsedToMatch": true
                },
                {
                  "id": "stylist name",
                  "type": "string",
                  "display": true,
                  "removed": true,
                  "required": false,
                  "displayName": "stylist name",
                  "defaultMatch": false,
                  "canBeUsedToMatch": true
                },
                {
                  "id": "hair length",
                  "type": "string",
                  "display": true,
                  "removed": true,
                  "required": false,
                  "displayName": "hair length",
                  "defaultMatch": false,
                  "canBeUsedToMatch": true
                },
                {
                  "id": "phone number ",
                  "type": "string",
                  "display": true,
                  "removed": true,
                  "required": false,
                  "displayName": "phone number ",
                  "defaultMatch": false,
                  "canBeUsedToMatch": true
                },
                {
                  "id": "ticket_id",
                  "type": "string",
                  "display": true,
                  "displayName": "ticket_id",
                  "canBeUsedToMatch": true
                },
                {
                  "id": "category",
                  "type": "string",
                  "display": true,
                  "displayName": "category",
                  "canBeUsedToMatch": true
                },
                {
                  "id": "issue_summary",
                  "type": "string",
                  "display": true,
                  "displayName": "issue_summary",
                  "canBeUsedToMatch": true
                },
                {
                  "id": "ai_response",
                  "type": "string",
                  "display": true,
                  "displayName": "ai_response",
                  "canBeUsedToMatch": true
                },
                {
                  "id": "timestamp",
                  "type": "string",
                  "display": true,
                  "displayName": "timestamp",
                  "canBeUsedToMatch": true
                }
              ],
              "mappingMode": "defineBelow",
              "matchingColumns": [
                "email address "
              ],
              "attemptToConvertTypes": false,
              "convertFieldsToString": false
            },
            "options": {},
            "operation": "appendOrUpdate",
            "sheetName": {
              "__rl": true,
              "mode": "list",
              "value": "gid=0",
              "cachedResultUrl": "https://docs.google.com/spreadsheets/d/1KFjFpYS9akNv_I-JcQKMQVBT-rXYfK2sC4dP6QYpcp4/edit#gid=0",
              "cachedResultName": "Sheet1"
            },
            "documentId": {
              "__rl": true,
              "mode": "list",
              "value": "1KFjFpYS9akNv_I-JcQKMQVBT-rXYfK2sC4dP6QYpcp4",
              "cachedResultUrl": "https://docs.google.com/spreadsheets/d/1KFjFpYS9akNv_I-JcQKMQVBT-rXYfK2sC4dP6QYpcp4/edit?usp=drivesdk",
              "cachedResultName": "SUPPORT LOG "
            }
          },
          "credentials": {
            "googleSheetsOAuth2Api": {
              "id": "vL25dYTf9oT1CSvl",
              "name": "Google Sheets account 2"
            }
          },
          "typeVersion": 4.4
        },
        {
          "id": "5f172d3e-afb1-40e5-a92c-74e99181cf24",
          "name": "Slack Human Escalation",
          "type": "n8n-nodes-base.slack",
          "position": [
            96,
            1088
          ],
          "webhookId": "67331c67-0ab7-481a-8975-8a762fa196a5",
          "parameters": {
            "text": "🚨 *Urgent Support Escalation*\n\n*Customer:* {{ $json.customer_email }}\n*Issue:* {{ $json.classification.category }}\n*Priority:* {{ $json.classification.priority }}\n*Summary:* {{ $json.issue_summary }}\n*Ticket ID:* {{ $json.ticket_id }}\n\n*Initial AI Response:* {{ $json.ai_response_sent ? 'Sent' : 'Failed to send' }}\n\n*Next Steps:* Human agent required\n*Thread:* Reply to this message to add to ticket #{{ $json.ticket_id }}",
            "user": {
              "__rl": true,
              "mode": "list",
              "value": "U08UNT9F5E2",
              "cachedResultName": "daevo_workforce"
            },
            "select": "user",
            "otherOptions": {
              "mrkdwn": true
            },
            "authentication": "oAuth2"
          },
          "credentials": {
            "slackOAuth2Api": {
              "id": "rCOUwK3276xqTfQi",
              "name": "Slack account"
            }
          },
          "typeVersion": 2.2
        },
        {
          "id": "3e04908c-590a-4af8-998a-33a782f1dd1b",
          "name": "Text Classifier",
          "type": "@n8n/n8n-nodes-langchain.textClassifier",
          "position": [
            -1056,
            656
          ],
          "parameters": {
            "options": {},
            "inputText": "={{ $json.text }}",
            "categories": {
              "categories": [
                {
                  "category": " Technical Support",
                  "description": "Emails that report issues or ask for help with how something works. These may include error messages, broken features, login problems, or how-to questions related to your product or service.  Examples: \t•\t“I can’t log into my account.” \t•\t“The app keeps crashing.” \t•\t“How do I reset my password?”"
                },
                {
                  "category": "Billing Support",
                  "description": "Emails related to payments, subscriptions, invoices, refunds, and pricing concerns. Any email asking about money or account charges should be routed here.  Examples: \t•\t“I was charged twice.” \t•\t“Can I get a refund?” \t•\t“When will my subscription renew?”"
                },
                {
                  "category": "Urgent Escalation",
                  "description": "Emails that require immediate attention due to serious impact on the user or business. This includes threats to cancel service, legal issues, or downtime affecting many users.  Examples: \t•\t“Our service is completely down!” \t•\t“I need to speak to a manager immediately.” \t•\t“This is a breach of contract.”"
                },
                {
                  "category": "General Support",
                  "description": "All other non-urgent inquiries that don’t fit into the categories above. These could include feedback, feature requests, or general questions not related to billing or tech issues.  Examples: \t•\t“Do you offer student discounts?” \t•\t“Where can I find your documentation?” \t•\t“I love the tool! Do you plan to add XYZ feature?”"
                }
              ]
            }
          },
          "typeVersion": 1.1
        },
        {
          "id": "10e51dbf-dbb2-4040-8dc1-5b1ac609ee93",
          "name": "Gmail Trigger",
          "type": "n8n-nodes-base.gmailTrigger",
          "position": [
            -1280,
            656
          ],
          "parameters": {
            "simple": false,
            "filters": {},
            "options": {},
            "pollTimes": {
              "item": [
                {
                  "mode": "everyMinute"
                }
              ]
            }
          },
          "credentials": {
            "gmailOAuth2": {
              "id": "LVRUgE95PAvkE1Mc",
              "name": "Gmail account 2"
            }
          },
          "typeVersion": 1.2
        },
        {
          "id": "7e96f31b-ae39-433d-9812-631a54abbab2",
          "name": "Google Gemini Chat Model",
          "type": "@n8n/n8n-nodes-langchain.lmChatGoogleGemini",
          "position": [
            -384,
            336
          ],
          "parameters": {
            "options": {}
          },
          "credentials": {
            "googlePalmApi": {
              "id": "OCsJdRrt1Xxv1ZGe",
              "name": "paid google console"
            }
          },
          "typeVersion": 1
        },
        {
          "id": "cec8e724-65e1-463c-ba96-c260c6c7f77d",
          "name": "Pinecone Vector Store",
          "type": "@n8n/n8n-nodes-langchain.vectorStorePinecone",
          "position": [
            -304,
            224
          ],
          "parameters": {
            "mode": "retrieve-as-tool",
            "options": {},
            "pineconeIndex": {
              "__rl": true,
              "mode": "list",
              "value": "ragfile",
              "cachedResultName": "ragfile"
            },
            "toolDescription": "use this vector store to get answers from the company knowledge base"
          },
          "credentials": {
            "pineconeApi": {
              "id": "Q5ey0Vpj2rWRrb7p",
              "name": "PineconeApi account 2"
            }
          },
          "typeVersion": 1.3
        },
        {
          "id": "31950fbc-b56d-4dc5-8e9c-257ee3ce42be",
          "name": "Embeddings OpenAI",
          "type": "@n8n/n8n-nodes-langchain.embeddingsOpenAi",
          "position": [
            -208,
            432
          ],
          "parameters": {
            "options": {}
          },
          "credentials": {
            "openAiApi": {
              "id": "AAQM78g30SkuHYxB",
              "name": "OpenAi success"
            }
          },
          "typeVersion": 1.2
        },
        {
          "id": "5bd4a70e-dcce-4d57-bae5-641296921916",
          "name": "Google Drive Trigger",
          "type": "n8n-nodes-base.googleDriveTrigger",
          "position": [
            -864,
            1472
          ],
          "parameters": {
            "event": "fileCreated",
            "options": {},
            "pollTimes": {
              "item": [
                {}
              ]
            },
            "triggerOn": "specificFolder",
            "folderToWatch": {
              "__rl": true,
              "mode": "list",
              "value": "1uf6zZN51rgAuQgid4-Oi314f6mJIQdiB",
              "cachedResultUrl": "https://drive.google.com/drive/folders/1uf6zZN51rgAuQgid4-Oi314f6mJIQdiB",
              "cachedResultName": "Daex"
            }
          },
          "credentials": {
            "googleDriveOAuth2Api": {
              "id": "IPz4dCJVFC8uaoHw",
              "name": "Google Drive account 2"
            }
          },
          "typeVersion": 1
        },
        {
          "id": "4763b5d6-3575-4613-a151-e12181ac7e19",
          "name": "Google Drive",
          "type": "n8n-nodes-base.googleDrive",
          "position": [
            -640,
            1472
          ],
          "parameters": {
            "fileId": {
              "__rl": true,
              "mode": "id",
              "value": "={{ $json.id }}"
            },
            "options": {},
            "operation": "download"
          },
          "credentials": {
            "googleDriveOAuth2Api": {
              "id": "IPz4dCJVFC8uaoHw",
              "name": "Google Drive account 2"
            }
          },
          "typeVersion": 3
        },
        {
          "id": "45d351f9-4b82-44f7-a361-d9011ec22183",
          "name": "Default Data Loader",
          "type": "@n8n/n8n-nodes-langchain.documentDefaultDataLoader",
          "position": [
            -656,
            1904
          ],
          "parameters": {
            "options": {},
            "dataType": "binary"
          },
          "typeVersion": 1
        },
        {
          "id": "245e89d4-e60b-48aa-9238-d90169244bbe",
          "name": "Recursive Character Text Splitter",
          "type": "@n8n/n8n-nodes-langchain.textSplitterRecursiveCharacterTextSplitter",
          "position": [
            -864,
            1904
          ],
          "parameters": {
            "options": {}
          },
          "typeVersion": 1
        },
        {
          "id": "0585c365-66ab-4f6e-be11-cd24da8d82ab",
          "name": "Pinecone Vector Store1",
          "type": "@n8n/n8n-nodes-langchain.vectorStorePinecone",
          "position": [
            -336,
            1424
          ],
          "parameters": {
            "mode": "insert",
            "options": {},
            "pineconeIndex": {
              "__rl": true,
              "mode": "list",
              "value": "ragfile",
              "cachedResultName": "ragfile"
            }
          },
          "credentials": {
            "pineconeApi": {
              "id": "Q5ey0Vpj2rWRrb7p",
              "name": "PineconeApi account 2"
            }
          },
          "typeVersion": 1.1
        },
        {
          "id": "006cb1c9-5729-44c2-b946-4a3689da5eb2",
          "name": "Embeddings OpenAI1",
          "type": "@n8n/n8n-nodes-langchain.embeddingsOpenAi",
          "position": [
            -864,
            1696
          ],
          "parameters": {
            "options": {}
          },
          "credentials": {
            "openAiApi": {
              "id": "AAQM78g30SkuHYxB",
              "name": "OpenAi success"
            }
          },
          "typeVersion": 1.2
        },
        {
          "id": "3b7fbe6f-efa3-47ef-ab3b-b1fa780214e4",
          "name": "Set Ticket Metadata",
          "type": "n8n-nodes-base.set",
          "position": [
            -656,
            208
          ],
          "parameters": {
            "values": {
              "string": [
                {
                  "name": "ticket_id",
                  "value": "={{ \n  (() => {\n    const email = $json.customer_email || $json['email address '] || '';\n    const now = Date.now().toString();\n    \n    let suffix = '';\n    if (email.length > 0) {\n      const last4 = email.slice(-4);\n      for(let i=0; i<last4.length; i++){\n        suffix += last4.charCodeAt(i);\n      }\n      suffix = suffix.slice(0,6);\n    } else {\n      suffix = Math.floor(Math.random() * 900000 + 100000).toString();\n    }\n\n    return now + '-' + suffix;\n  })()\n}}\n"
                },
                {
                  "name": "issue_summary",
                  "value": "={{ $json.text.slice(0, 250) }}"
                },
                {
                  "name": "customer_email",
                  "value": "={{ $json['email address '] || $('Gmail Trigger').item.json.from.value[0].address }}"
                }
              ]
            },
            "options": {}
          },
          "typeVersion": 2
        },
        {
          "id": "52761f6b-2f2a-482a-a0bd-bd5fc61db6e9",
          "name": "Set Ticket Metadata1",
          "type": "n8n-nodes-base.set",
          "position": [
            -656,
            608
          ],
          "parameters": {
            "values": {
              "string": [
                {
                  "name": "ticket_id",
                  "value": "={{ \n  (() => {\n    const email = $json.customer_email || $json['email address '] || '';\n    const now = Date.now().toString();\n    \n    let suffix = '';\n    if (email.length > 0) {\n      const last4 = email.slice(-4);\n      for(let i=0; i<last4.length; i++){\n        suffix += last4.charCodeAt(i);\n      }\n      suffix = suffix.slice(0,6);\n    } else {\n      suffix = Math.floor(Math.random() * 900000 + 100000).toString();\n    }\n\n    return now + '-' + suffix;\n  })()\n}}\n"
                },
                {
                  "name": "issue_summary",
                  "value": "={{ $json.text.slice(0, 250) }}"
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                  "value": "={{ $json['email address '] || $('Gmail Trigger').item.json.from.value[0].address }}"
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                  "name": "ticket_id",
                  "value": "={{ \n  (() => {\n    const email = $json.customer_email || $json['email address '] || '';\n    const now = Date.now().toString();\n    \n    let suffix = '';\n    if (email.length > 0) {\n      const last4 = email.slice(-4);\n      for(let i=0; i<last4.length; i++){\n        suffix += last4.charCodeAt(i);\n      }\n      suffix = suffix.slice(0,6);\n    } else {\n      suffix = Math.floor(Math.random() * 900000 + 100000).toString();\n    }\n\n    return now + '-' + suffix;\n  })()\n}}\n"
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            "content": "### 🚀 AI-Powered Customer Support Workflow\n\nThis workflow automates customer inquiry handling, offering intelligent classification, AI-driven responses, robust logging, and urgent human escalation.\n\n---\n\n**Author : David Olusola**\n\n#### ✨ **Key Features:**\n\n* **Gmail Integration:** Triggers on new emails for seamless intake.\n* **Intelligent Text Classification:** Categorizes inquiries into:\n    * Technical Support\n    * Billing Support\n    * Urgent Escalation\n    * General Support\n* **Specialized AI Agents (Google Gemini + OpenAI Embeddings):** Tailored responses for each category, leveraging a custom knowledge base (`ragfile`).\n* **RAG (Retrieval-Augmented Generation):** AI agents retrieve relevant info from your knowledge base (Pinecone Vector Store) for accurate, contextual responses.\n* **Automated Gmail Responses:** Sends AI-generated replies directly to customers.\n* **Comprehensive Logging:** Records all interactions in a Google Sheet for analysis.\n* **Urgent Human Escalation:** Notifies human agents via Slack for critical issues.\n* **Dynamic Knowledge Base Updates:** Automatically updates Pinecone from Google Drive uploads.\n\n---\n\n\n\n"
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        {
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            "width": 1024,
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            "content": "#### 🛠️ **How to Customize & Set Up:**\n\n1.  **Credentials:**\n    * **Gmail:** Ensure your Gmail account is connected for both triggering and sending responses.\n    * **OpenAI:** For `OpenAI Classification Model` and `Embeddings OpenAI` (main & knowledge base update).\n    * **Google Gemini (Google Palm API):** For your specialized AI Agents.\n    * **Pinecone:** For `Pinecone Vector Store` (main & knowledge base update).\n    * **Google Sheets:** For `Log to Support Dashboard`.\n    * **Slack:** For `Slack Human Escalation`.\n    * **Google Drive:** For `Google Drive Trigger` and `Google Drive` (for knowledge base updates).\n\n2.  **Text Classifier**\n    * Review and refine the `categories` and `description` to perfectly match your agency's support structure and common inquiry types.\n\n3.  **Specialized AI Agents:**\n    * **System Messages:** Adjust the `systemMessage` for each agent (Technical, Billing, Urgent, General Support Agent) to align with your desired tone, specific instructions, and key information to include.\n    * **Knowledge Base (`Pinecone Vector Store`):** Ensure your `ragfile` Pinecone index is correctly configured and populated with your agency's policies, FAQs, and documentation. The `Google Drive` -> `Pinecone Vector Store1` branch handles automated updates.\n\n4.  **Log to Support Dashboard:**\n    * **Google Sheet ID:** Update the `Document ID` to link to *your* specific Google Sheet.\n    * **Sheet Name:** Verify `Sheet1` or update to your desired sheet name.\n    * **Column Mappings:** Confirm mappings are correct. The `Service type` is now correctly mapped to the classified category. If you need the *full* AI response (not truncated), remove `.slice(0, 250)` from the `ai_response` mapping.\n\n5.  **Slack Human Escalation **\n    * **Slack User/Channel:** Update `User` or `Channel` to ensure urgent notifications go to the correct team/individual.\n    * **Message Content:** Customize the message markdown to include all necessary details for your human agents.\n\n---"
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          "name": "Sticky Note2",
          "type": "n8n-nodes-base.stickyNote",
          "position": [
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          "parameters": {
            "width": 464,
            "height": 736,
            "content": "#### 📊 **Google Sheet Setup for \"Log to Support Dashboard\"**\n\nCreate a new Google Sheet (or use an existing one) and ensure the first row (headers) contains the following columns, exactly as listed (case-sensitive, including spaces):\n\n* `customer_name`\n* `email address `\n* `Service type`\n* `ticket_id`\n* `category`\n* `issue_summary`\n* `ai_response`\n* `timestamp`\n\n---\n\n#### ⚠️ **Important Notes:**\n\n* **Test Thoroughly:** Before full deployment, run extensive tests with various types of emails to ensure correct classification, response generation, and logging.\n* **Monitor AI Performance:** Regularly review AI responses and classifications in your Google Sheet to identify areas for improvement.\n* **Security:** Be mindful of sensitive customer data when configuring logging and AI responses.\n* **API Limits:** Be aware of usage limits and costs for your LLM and Vector Store providers.\n\n---\n\n#### 💡 **Need n8n consulting or coaching?**\n👉 [Email us at David@daexai.com](mailto:David@daexai.com)"
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            "name": "Data & Storage"
          }
        ]
      },
      {
        "id": 356,
        "icon": "file:gmail.svg",
        "name": "n8n-nodes-base.gmail",
        "codex": {
          "data": {
            "alias": [
              "email",
              "human",
              "form",
              "wait",
              "hitl",
              "approval"
            ],
            "resources": {
              "generic": [
                {
                  "url": "https://n8n.io/blog/why-business-process-automation-with-n8n-can-change-your-daily-life/",
                  "icon": "🧬",
                  "label": "Why business process automation with n8n can change your daily life"
                },
                {
                  "url": "https://n8n.io/blog/supercharging-your-conference-registration-process-with-n8n/",
                  "icon": "🎫",
                  "label": "Supercharging your conference registration process with n8n"
                },
                {
                  "url": "https://n8n.io/blog/no-code-ecommerce-workflow-automations/",
                  "icon": "store",
                  "label": "6 e-commerce workflows to power up your Shopify s"
                },
                {
                  "url": "https://n8n.io/blog/how-to-get-started-with-crm-automation-and-no-code-workflow-ideas/",
                  "icon": "👥",
                  "label": "How to get started with CRM automation (with 3 no-code workflow ideas"
                },
                {
                  "url": "https://n8n.io/blog/automate-google-apps-for-productivity/",
                  "icon": "💡",
                  "label": "15 Google apps you can combine and automate to increase productivity"
                },
                {
                  "url": "https://n8n.io/blog/your-business-doesnt-need-you-to-operate/",
                  "icon": " 🖥️",
                  "label": "Hey founders! Your business doesn't need you to operate"
                },
                {
                  "url": "https://n8n.io/blog/using-automation-to-boost-productivity-in-the-workplace/",
                  "icon": "💪",
                  "label": "Using Automation to Boost Productivity in the Workplace"
                }
              ],
              "primaryDocumentation": [
                {
                  "url": "https://docs.n8n.io/integrations/builtin/app-nodes/n8n-nodes-base.gmail/"
                }
              ],
              "credentialDocumentation": [
                {
                  "url": "https://docs.n8n.io/integrations/builtin/credentials/google/oauth-single-service/"
                }
              ]
            },
            "categories": [
              "Communication",
              "HITL"
            ],
            "nodeVersion": "1.0",
            "codexVersion": "1.0",
            "subcategories": {
              "HITL": [
                "Human in the Loop"
              ]
            }
          }
        },
        "group": "[\"transform\"]",
        "defaults": {
          "name": "Gmail"
        },
        "iconData": {
          "type": "file",
          "fileBuffer": "data:image/svg+xml;base64,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"
        },
        "displayName": "Gmail",
        "typeVersion": 2,
        "nodeCategories": [
          {
            "id": 6,
            "name": "Communication"
          },
          {
            "id": 28,
            "name": "HITL"
          }
        ]
      },
      {
        "id": 531,
        "icon": "file:googleDrive.svg",
        "name": "n8n-nodes-base.googleDriveTrigger",
        "codex": {
          "data": {
            "resources": {
              "generic": [
                {
                  "url": "https://n8n.io/blog/aws-workflow-automation/",
                  "label": "7 no-code workflow automations for Amazon Web Services"
                }
              ],
              "primaryDocumentation": [
                {
                  "url": "https://docs.n8n.io/integrations/builtin/trigger-nodes/n8n-nodes-base.googledrivetrigger/"
                }
              ],
              "credentialDocumentation": [
                {
                  "url": "https://docs.n8n.io/integrations/builtin/credentials/google/oauth-single-service/"
                }
              ]
            },
            "categories": [
              "Data & Storage"
            ],
            "nodeVersion": "1.0",
            "codexVersion": "1.0"
          }
        },
        "group": "[\"trigger\"]",
        "defaults": {
          "name": "Google Drive Trigger"
        },
        "iconData": {
          "type": "file",
          "fileBuffer": "data:image/svg+xml;base64,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"
        },
        "displayName": "Google Drive Trigger",
        "typeVersion": 1,
        "nodeCategories": [
          {
            "id": 3,
            "name": "Data & Storage"
          }
        ]
      },
      {
        "id": 565,
        "icon": "fa:sticky-note",
        "name": "n8n-nodes-base.stickyNote",
        "codex": {
          "data": {
            "alias": [
              "Comments",
              "Notes",
              "Sticky"
            ],
            "categories": [
              "Core Nodes"
            ],
            "nodeVersion": "1.0",
            "codexVersion": "1.0",
            "subcategories": {
              "Core Nodes": [
                "Helpers"
              ]
            }
          }
        },
        "group": "[\"input\"]",
        "defaults": {
          "name": "Sticky Note",
          "color": "#FFD233"
        },
        "iconData": {
          "icon": "sticky-note",
          "type": "icon"
        },
        "displayName": "Sticky Note",
        "typeVersion": 1,
        "nodeCategories": [
          {
            "id": 9,
            "name": "Core Nodes"
          }
        ]
      },
      {
        "id": 824,
        "icon": "file:gmail.svg",
        "name": "n8n-nodes-base.gmailTrigger",
        "codex": {
          "data": {
            "resources": {
              "generic": [
                {
                  "url": "https://n8n.io/blog/why-business-process-automation-with-n8n-can-change-your-daily-life/",
                  "icon": "🧬",
                  "label": "Why business process automation with n8n can change your daily life"
                },
                {
                  "url": "https://n8n.io/blog/supercharging-your-conference-registration-process-with-n8n/",
                  "icon": "🎫",
                  "label": "Supercharging your conference registration process with n8n"
                },
                {
                  "url": "https://n8n.io/blog/no-code-ecommerce-workflow-automations/",
                  "icon": "store",
                  "label": "6 e-commerce workflows to power up your Shopify s"
                },
                {
                  "url": "https://n8n.io/blog/how-to-get-started-with-crm-automation-and-no-code-workflow-ideas/",
                  "icon": "👥",
                  "label": "How to get started with CRM automation (with 3 no-code workflow ideas"
                },
                {
                  "url": "https://n8n.io/blog/automate-google-apps-for-productivity/",
                  "icon": "💡",
                  "label": "15 Google apps you can combine and automate to increase productivity"
                },
                {
                  "url": "https://n8n.io/blog/your-business-doesnt-need-you-to-operate/",
                  "icon": " 🖥️",
                  "label": "Hey founders! Your business doesn't need you to operate"
                },
                {
                  "url": "https://n8n.io/blog/using-automation-to-boost-productivity-in-the-workplace/",
                  "icon": "💪",
                  "label": "Using Automation to Boost Productivity in the Workplace"
                }
              ],
              "primaryDocumentation": [
                {
                  "url": "https://docs.n8n.io/integrations/builtin/trigger-nodes/n8n-nodes-base.gmailtrigger/"
                }
              ],
              "credentialDocumentation": [
                {
                  "url": "https://docs.n8n.io/integrations/builtin/credentials/google/oauth-single-service/"
                }
              ]
            },
            "categories": [
              "Communication"
            ],
            "nodeVersion": "1.0",
            "codexVersion": "1.0"
          }
        },
        "group": "[\"trigger\"]",
        "defaults": {
          "name": "Gmail Trigger"
        },
        "iconData": {
          "type": "file",
          "fileBuffer": "data:image/svg+xml;base64,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"
        },
        "displayName": "Gmail Trigger",
        "typeVersion": 1,
        "nodeCategories": [
          {
            "id": 6,
            "name": "Communication"
          }
        ]
      },
      {
        "id": 1119,
        "icon": "fa:robot",
        "name": "@n8n/n8n-nodes-langchain.agent",
        "codex": {
          "data": {
            "alias": [
              "LangChain",
              "Chat",
              "Conversational",
              "Plan and Execute",
              "ReAct",
              "Tools"
            ],
            "resources": {
              "primaryDocumentation": [
                {
                  "url": "https://docs.n8n.io/integrations/builtin/cluster-nodes/root-nodes/n8n-nodes-langchain.agent/"
                }
              ]
            },
            "categories": [
              "AI",
              "Langchain"
            ],
            "subcategories": {
              "AI": [
                "Agents",
                "Root Nodes"
              ]
            }
          }
        },
        "group": "[\"transform\"]",
        "defaults": {
          "name": "AI Agent",
          "color": "#404040"
        },
        "iconData": {
          "icon": "robot",
          "type": "icon"
        },
        "displayName": "AI Agent",
        "typeVersion": 3,
        "nodeCategories": [
          {
            "id": 25,
            "name": "AI"
          },
          {
            "id": 26,
            "name": "Langchain"
          }
        ]
      },
      {
        "id": 1141,
        "icon": "file:openAiLight.svg",
        "name": "@n8n/n8n-nodes-langchain.embeddingsOpenAi",
        "codex": {
          "data": {
            "resources": {
              "primaryDocumentation": [
                {
                  "url": "https://docs.n8n.io/integrations/builtin/cluster-nodes/sub-nodes/n8n-nodes-langchain.embeddingsopenai/"
                }
              ]
            },
            "categories": [
              "AI",
              "Langchain"
            ],
            "subcategories": {
              "AI": [
                "Embeddings"
              ]
            }
          }
        },
        "group": "[\"transform\"]",
        "defaults": {
          "name": "Embeddings OpenAI"
        },
        "iconData": {
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          },
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            "id": 26,
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          }
        ]
      },
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        "id": 1153,
        "icon": "file:openAiLight.svg",
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                "Root Nodes"
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              "Language Models": [
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              ]
            }
          }
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            "id": 26,
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        "icon": "fa:grip-lines-vertical",
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        },
        "group": "[\"transform\"]",
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            }
          }
        },
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            "name": "Langchain"
          }
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              "Language Models": [
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}