{ "workflow": { "id": 5194, "name": "Automate multi-channel customer support with WhatsApp, email & AI translation", "views": 3431, "recentViews": 1, "totalViews": 3431, "createdAt": "2025-06-24T08:58:32.546Z", "description": "## Description\n**AI-Powered Multi-language Customer Support**\n\nIn this guide, we'll walk you through setting up a comprehensive AI-driven workflow that handles customer messages in any language through WhatsApp and email channels, providing intelligent translation, summarization, and automated responses. Ready to revolutionize your customer support? Let's get started!\n\n## What's the Goal?\n- **Automatically handle customer messages** from WhatsApp and email in any language\n- **Translate and validate** incoming messages with smart language detection\n- **Generate intelligent summaries** with priority classification for support teams\n- **Provide automated responses** back to customers via their preferred channel\n- **Log all interactions** to database for tracking and analytics\n- **Send notifications** to admin team for high-priority cases\n- **Deliver 24/7 multilingual customer support** without manual effort\n- **Integrate seamlessly** with WhatsApp Business API and email systems\n\nBy the end, you'll have a fully automated customer support system that handles multilingual communications, prioritizes urgent cases, and maintains comprehensive interaction logs.\n\n## Why Does It Matter?\nManual handling of multilingual customer support can be overwhelming and inefficient. Here's why this workflow is a game-changer:\n\n- **Break Global Language Barriers**: Handle customer inquiries in any language effortlessly\n- **Never Miss Important Messages**: Priority detection ensures urgent cases get immediate attention \n- **Save 80% of Manual Work**: Automation handles routine inquiries and escalates complex ones\n- **24/7 Availability**: Respond to customers anytime, enhancing satisfaction and retention\n- **Professional Customer Experience**: Consistent, well-formatted responses in the customer's language\n- **Complete Audit Trail**: Database logging provides insights and accountability\n- **Scalable Solution**: Handle growing customer base without proportional staff increase\n\nThink of it as your always-on, multilingual customer support team that never sleeps and never misses a beat.\n\n## How It Works\nHere's the step-by-step magic behind the automation:\n\n### Step 1: Multi-Channel Message Capture\n- **WhatsApp Trigger**: Captures incoming WhatsApp messages via Business API webhook\n- **Email Trigger (IMAP)**: Monitors designated customer support email for new messages\n- Both channels feed into the same processing pipeline for consistent handling\n\n### Step 2: Data Normalization & Validation \n- **Data Normalizer & Validator**: Standardizes message format regardless of source channel\n- Extracts key information: sender details, message content, timestamp, channel source\n- Validates data integrity and handles malformed inputs gracefully\n\n### Step 3: Smart Language Translation\n- **Smart Language Translator**: Automatically detects source language and translates to English\n- Preserves original message context and cultural nuances\n- Stores both original and translated versions for reference\n\n### Step 4: Enhanced Summary & Priority Processing\n- **Enhanced Summary & Priority Processor**: Uses AI to analyze translated content\n- Generates concise summaries highlighting key customer concerns\n- **Priority Classification**: Automatically tags messages as:\n - πŸ”΄ **High Priority**: Urgent issues, complaints, billing problems\n - 🟑 **Medium Priority**: Product inquiries, general support\n - 🟒 **Low Priority**: Thank you messages, general feedback\n- Creates structured output with priority flags for support team triage\n\n### Step 5: Message Source Intelligence\n- **Check Message Source**: Determines optimal response channel and method\n- Routes WhatsApp messages back to WhatsApp, emails back to email\n- Maintains conversation context and threading\n\n### Step 6: Automated Customer Response\n- **Customer WhatsApp Auto-Response**: Sends acknowledgment via WhatsApp\n- **Customer Email Auto-Response**: Sends professional email replies\n- Responses include:\n - Confirmation of message receipt\n - Estimated response time based on priority\n - Reference number for tracking\n - Next steps or immediate solutions for common issues\n\n### Step 7: Database Logging & Analytics\n- **Log to Database**: Stores complete interaction history including:\n - Original message and translation\n - Priority classification and reasoning\n - Response sent and timestamp\n - Customer contact information\n - Channel and source metadata\n- Enables analytics, reporting, and quality assurance\n\n### Step 8: Admin Notifications & Alerts\n- **Admin Email Notification**: Immediate email alerts for high-priority cases\n- **Admin WhatsApp Alert**: SMS/WhatsApp notifications for urgent escalations\n- **Workflow Completion & Metrics**: Performance tracking and completion confirmations\n\n## Workflow Architecture\n\n```\nβ”Œβ”€β”€β”€β”€β”€β”€β”€β”€β”€β”€β”€β”€β”€β”€β”€β”€β”€β” β”Œβ”€β”€β”€β”€β”€β”€β”€β”€β”€β”€β”€β”€β”€β”€β”€β”€β”€β”€β”\nβ”‚ WhatsApp β”‚ β”‚ Email Trigger β”‚\nβ”‚ Trigger β”‚ β”‚ (IMAP) β”‚\nβ””β”€β”€β”€β”€β”€β”€β”€β”€β”€β”¬β”€β”€β”€β”€β”€β”€β”€β”˜ β””β”€β”€β”€β”€β”€β”€β”€β”€β”€β”¬β”€β”€β”€β”€β”€β”€β”€β”€β”˜\n β”‚ β”‚\n β””β”€β”€β”€β”€β”€β”€β”€β”€β”€β”€β”¬β”€β”€β”€β”€β”€β”€β”€β”€β”€β”€β”€β”˜\n β”‚\n β”Œβ”€β”€β”€β”€β”€β”€β”€β”€β”€β”€β–Όβ”€β”€β”€β”€β”€β”€β”€β”€β”€β”€β”\n β”‚ Data Normalizer & β”‚\n β”‚ Validator β”‚\n β””β”€β”€β”€β”€β”€β”€β”€β”€β”€β”€β”¬β”€β”€β”€β”€β”€β”€β”€β”€β”€β”€β”˜\n β”‚\n β”Œβ”€β”€β”€β”€β”€β”€β”€β”€β”€β”€β–Όβ”€β”€β”€β”€β”€β”€β”€β”€β”€β”€β”\n β”‚ Smart Language β”‚\n β”‚ Translator β”‚\n β””β”€β”€β”€β”€β”€β”€β”€β”€β”€β”€β”¬β”€β”€β”€β”€β”€β”€β”€β”€β”€β”€β”˜\n β”‚\n β”Œβ”€β”€β”€β”€β”€β”€β”€β”€β”€β”€β–Όβ”€β”€β”€β”€β”€β”€β”€β”€β”€β”€β”\n β”‚ Enhanced Summary & β”‚\n β”‚ Priority Processor β”‚\n β””β”€β”€β”€β”€β”€β”€β”€β”€β”€β”€β”¬β”€β”€β”€β”€β”€β”€β”€β”€β”€β”€β”˜\n β”‚\n β”Œβ”€β”€β”€β”€β”€β”€β”€β”€β”€β”€β–Όβ”€β”€β”€β”€β”€β”€β”€β”€β”€β”€β”\n β”‚ Check Message β”‚\n β”‚ Source β”‚\n β””β”€β”€β”€β”€β”€β”€β”€β”€β”€β”¬β”¬β”€β”€β”€β”€β”€β”€β”€β”€β”€β”€β”˜\n β”Œβ”˜β””β”\n β”Œβ”€β”€β”€β”€β”€β”€β”€β”€β”€β”€β–Όβ” β”Œβ–Όβ”€β”€β”€β”€β”€β”€β”€β”€β”€β”€β”\n β”‚ Customer β”‚ β”‚ Customer β”‚\n β”‚ WhatsApp β”‚ β”‚ Email β”‚\n β”‚ Response β”‚ β”‚ Response β”‚\n β””β”€β”€β”€β”€β”€β”€β”€β”€β”€β”€β”¬β”˜ β””β”¬β”€β”€β”€β”€β”€β”€β”€β”€β”€β”€β”˜\n β””β”¬β”€β”¬β”˜\n β”Œβ”€β”€β”€β”€β”€β”€β”€β”€β”€β–Όβ”€β–Όβ”€β”€β”€β”€β”€β”€β”€β”€β”€β”\n β”‚ Log to Database β”‚\n β””β”€β”€β”€β”€β”€β”€β”€β”€β”€β”¬β”€β”€β”€β”€β”€β”€β”€β”€β”€β”€β”€β”˜\n β”‚\n β”Œβ”€β”€β”€β”€β”€β”€β”€β”€β”€β–Όβ”€β”€β”€β”€β”€β”€β”€β”€β”€β”€β”€β”\n β”‚ Admin Email β”‚\n β”‚ Notification β”‚\n β””β”€β”€β”€β”€β”€β”€β”€β”€β”€β”¬β”€β”€β”€β”€β”€β”€β”€β”€β”€β”€β”€β”˜\n β”‚\n β”Œβ”€β”€β”€β”€β”€β”€β”€β”€β”€β–Όβ”€β”€β”€β”€β”€β”€β”€β”€β”€β”€β”€β”\n β”‚ Admin WhatsApp β”‚\n β”‚ Alert β”‚\n β””β”€β”€β”€β”€β”€β”€β”€β”€β”€β”¬β”€β”€β”€β”€β”€β”€β”€β”€β”€β”€β”€β”˜\n β”‚\n β”Œβ”€β”€β”€β”€β”€β”€β”€β”€β”€β–Όβ”€β”€β”€β”€β”€β”€β”€β”€β”€β”€β”€β”\n β”‚ Workflow Completion β”‚\n β”‚ & Metrics β”‚\n β””β”€β”€β”€β”€β”€β”€β”€β”€β”€β”€β”€β”€β”€β”€β”€β”€β”€β”€β”€β”€β”€β”˜\n```\n\n## How to Use the Workflow?\n\nImporting a workflow in n8n is straightforward and allows you to use pre-built or shared workflows to save time. Below is a step-by-step guide to importing the **Multi-language Customer Support** workflow in n8n.\n\n### Steps to Import a Workflow in n8n\n\n#### 1. Obtain the Workflow JSON\n\n**Source the Workflow:**\n- Workflows are typically shared as JSON files or code snippets. You might receive them from:\n - The n8n community (e.g., n8n.io workflows page)\n - A colleague or tutorial (e.g., a .json file or copied JSON code) \n - Exported from another n8n instance\n- **Format**: Ensure you have the workflow in JSON format, either as a file (e.g., `customer-support-workflow.json`) or as text copied to your clipboard\n\n#### 2. Access the n8n Workflow Editor\n\n**Log in to n8n:**\n- Open your n8n instance (via n8n Cloud or your self-hosted instance)\n- Navigate to the **Workflows** tab in the n8n dashboard\n\n**Open a New Workflow:**\n- Click **Add Workflow** to create a blank workflow, or open an existing workflow if you want to merge the imported workflow\n\n#### 3. Import the Workflow\n\n**Option 1: Import via JSON Code (Clipboard):**\n1. In the n8n editor, click the **three dots (β‹―)** in the top-right corner to open the menu\n2. Select **Import from Clipboard**\n3. Paste the JSON code of the workflow into the provided text box\n4. Click **Import** to load the workflow into the editor\n\n**Option 2: Import via JSON File:**\n1. In the n8n editor, click the **three dots (β‹―)** in the top-right corner\n2. Select **Import from File**\n3. Choose the `.json` file from your computer\n4. Click **Open** to import the workflow\n\n## Configuration Requirements\n\n### Essential Setup Notes:\n\n#### **WhatsApp Integration:**\n- Configure WhatsApp Business API credentials in the WhatsApp Trigger node\n- Set up webhook URL in your WhatsApp Business account\n- Test connection with a sample message\n\n#### **Email Configuration:**\n- Set up IMAP credentials for your customer support email in the Email Trigger node\n- Configure SMTP settings for outbound email responses\n- Ensure proper email authentication (SPF, DKIM records)\n\n#### **Translation Services:**\n- Add Google Translate API credentials in the Smart Language Translator node\n- Alternative: Configure Azure Translator or AWS Translate based on preference\n- Set up language detection and translation parameters\n\n#### **Database Connection:**\n- Configure database credentials in the \"Log to Database\" node\n- Create required tables for storing customer interactions:\n ```sql\n CREATE TABLE customer_interactions (\n id SERIAL PRIMARY KEY,\n customer_contact VARCHAR(255),\n channel VARCHAR(50),\n original_message TEXT,\n translated_message TEXT,\n summary TEXT,\n priority VARCHAR(20),\n response_sent TEXT,\n timestamp TIMESTAMP DEFAULT CURRENT_TIMESTAMP\n );\n ```\n\n#### **Admin Notifications:**\n- Set up admin email addresses in notification nodes\n- Configure WhatsApp/SMS credentials for urgent alerts\n- Customize notification templates and thresholds\n\n#### **Priority Classification Rules:**\n- Customize JavaScript code in \"Enhanced Summary & Priority Processor\" node\n- Define keywords and patterns for priority detection:\n ```javascript\n // High Priority Keywords\n const urgentKeywords = ['urgent', 'emergency', 'billing issue', 'not working', 'broken', 'refund', 'complaint'];\n \n // Medium Priority Keywords \n const mediumKeywords = ['question', 'how to', 'support', 'help', 'information'];\n \n // Classification logic\n if (urgentKeywords.some(keyword => message.toLowerCase().includes(keyword))) {\n priority = 'HIGH';\n } else if (mediumKeywords.some(keyword => message.toLowerCase().includes(keyword))) {\n priority = 'MEDIUM'; \n } else {\n priority = 'LOW';\n }\n ```\n\n#### **Response Templates:**\n- Customize auto-response templates in both WhatsApp and Email response nodes\n- Include your company branding and contact information\n- Set up response templates for different priority levels and common scenarios\n\n### Testing and Deployment:\n1. **Test Each Channel**: Send test messages via WhatsApp and email to verify end-to-end flow\n2. **Verify Translations**: Test with messages in different languages\n3. **Check Database Logging**: Confirm all interactions are properly stored\n4. **Test Admin Notifications**: Verify alerts are sent for high-priority cases\n5. **Monitor Performance**: Set up workflow execution monitoring and error handling\n\nYour Multi-language Customer Support workflow is now ready to handle customer communications 24/7 across multiple channels with intelligent automation and human oversight where needed!", "workflow": { "id": "z73TMqpaMzylBZqT", "meta": { "instanceId": "dd69efaf8212c74ad206700d104739d3329588a6f3f8381a46a481f34c9cc281", "templateCredsSetupCompleted": true }, "name": "Multi-language Customer Support Automation", "tags": [], "nodes": [ { "id": "f1e842e5-c61a-45ef-8669-d81805fd8c1d", "name": "WhatsApp Trigger", "type": "n8n-nodes-base.whatsAppTrigger", "position": [ -1620, 600 ], "webhookId": "a85603d5-2678-4fcd-8ed9-6bfa703f8406", "parameters": { "options": {}, "updates": [ "messages" ] }, "credentials": { "whatsAppTriggerApi": { "id": "credential-id", "name": "whatsAppTriggerApi Credential" } }, "typeVersion": 1 }, { "id": "6ecfadcb-aa27-4850-8c83-a91a9d7db388", "name": "Email Trigger (IMAP)", "type": "n8n-nodes-base.emailReadImap", "position": [ -1620, 800 ], "parameters": { "options": {} }, "credentials": { "imap": { "id": "credential-id", "name": "imap Credential" } }, "typeVersion": 2 }, { "id": "d5aa938b-2ab7-454b-9855-e82bdade20be", "name": "Data Normalizer & Validator", "type": "n8n-nodes-base.code", "position": [ -1400, 700 ], "parameters": { "jsCode": "// Normalize input data from different sources\nconst inputData = $input.first().json;\nlet messageText = '';\nlet sourceType = '';\nlet sourceId = '';\nlet timestamp = new Date().toISOString();\n\n// Handle WhatsApp input\nif (inputData.messages) {\n messageText = inputData.messages[0]?.text?.body || '';\n sourceType = 'whatsapp';\n sourceId = inputData.messages[0]?.from || 'unknown';\n} \n// Handle Email input\nelse if (inputData.subject || inputData.text) {\n messageText = inputData.text || inputData.subject || '';\n sourceType = 'email';\n sourceId = inputData.from || 'unknown';\n}\n// Handle direct text input\nelse if (inputData.text) {\n messageText = inputData.text;\n sourceType = 'direct';\n sourceId = 'system';\n} else {\n messageText = JSON.stringify(inputData);\n sourceType = 'unknown';\n sourceId = 'system';\n}\n\n// Basic validation\nif (!messageText || messageText.trim().length === 0) {\n throw new Error('No message content found in input');\n}\n\nif (messageText.length > 5000) {\n messageText = messageText.substring(0, 5000) + '... [truncated]';\n}\n\nreturn {\n json: {\n originalMessage: messageText,\n sourceType: sourceType,\n sourceId: sourceId,\n timestamp: timestamp,\n messageLength: messageText.length\n }\n};" }, "typeVersion": 2 }, { "id": "75a79ce9-993a-4bab-b99a-0945539179e1", "name": "Smart Language Translator", "type": "n8n-nodes-base.googleTranslate", "position": [ -1180, 700 ], "parameters": { "text": "={{ $json.originalMessage }}", "translateTo": "en", "authentication": "serviceAccount" }, "credentials": { "googleApi": { "id": "credential-id", "name": "googleApi Credential" } }, "typeVersion": 2 }, { "id": "a13ebe33-15f1-42cb-a9c3-1684d12c0f3c", "name": "Enhanced Summary & Priority Processor", "type": "n8n-nodes-base.code", "position": [ -960, 700 ], "parameters": { "jsCode": "// Enhanced summarization with multiple algorithms\nconst input = $input.first().json;\nconst detectedLang = input.detectedSourceLanguage || 'unknown';\nconst translatedText = input.translatedText || input.originalMessage;\nconst sourceType = $('Data Normalizer & Validator').first().json.sourceType;\nconst sourceId = $('Data Normalizer & Validator').first().json.sourceId;\nconst timestamp = $('Data Normalizer & Validator').first().json.timestamp;\n\n// Advanced summarization function\nfunction generateSummary(text, maxLength = 150) {\n if (!text || text.length <= maxLength) return text;\n \n // Extract key information\n const sentences = text.split(/[.!?]+/).filter(s => s.trim().length > 0);\n \n if (sentences.length <= 2) {\n return text.substring(0, maxLength) + (text.length > maxLength ? '...' : '');\n }\n \n // Prioritize first and last sentences, plus any with keywords\n const keywords = ['urgent', 'help', 'problem', 'issue', 'support', 'error', 'bug', 'complaint'];\n const importantSentences = [];\n \n // Always include first sentence\n if (sentences[0]) importantSentences.push(sentences[0].trim());\n \n // Add sentences with keywords\n sentences.forEach(sentence => {\n if (keywords.some(keyword => sentence.toLowerCase().includes(keyword))) {\n if (!importantSentences.includes(sentence.trim())) {\n importantSentences.push(sentence.trim());\n }\n }\n });\n \n // Add last sentence if different from first\n const lastSentence = sentences[sentences.length - 1].trim();\n if (lastSentence !== sentences[0].trim() && !importantSentences.includes(lastSentence)) {\n importantSentences.push(lastSentence);\n }\n \n let summary = importantSentences.join('. ');\n \n if (summary.length > maxLength) {\n summary = summary.substring(0, maxLength - 3) + '...';\n }\n \n return summary;\n}\n\n// Determine priority based on content\nfunction getPriority(text) {\n const urgentKeywords = ['urgent', 'emergency', 'asap', 'immediately', 'critical'];\n const highKeywords = ['problem', 'issue', 'error', 'bug', 'complaint', 'help'];\n \n const lowerText = text.toLowerCase();\n \n if (urgentKeywords.some(keyword => lowerText.includes(keyword))) {\n return 'HIGH';\n } else if (highKeywords.some(keyword => lowerText.includes(keyword))) {\n return 'MEDIUM';\n }\n return 'LOW';\n}\n\n// Generate enhanced summary\nconst summary = generateSummary(translatedText);\nconst priority = getPriority(translatedText);\nconst wordCount = translatedText.split(/\\s+/).length;\n\n// Prepare structured output\nconst processedData = {\n // Core data\n originalLanguage: detectedLang,\n translatedText: translatedText,\n summary: summary,\n priority: priority,\n \n // Metadata\n sourceType: sourceType,\n sourceId: sourceId,\n timestamp: timestamp,\n wordCount: wordCount,\n \n // For notifications\n emailSubject: `[${priority}] Customer Message from ${sourceType.toUpperCase()} - ${detectedLang.toUpperCase()}`,\n notificationText: `Priority: ${priority}\\nSource: ${sourceType.toUpperCase()}\\nLanguage: ${detectedLang.toUpperCase()}\\nSummary: ${summary}`,\n \n // For logging\n logEntry: {\n timestamp: timestamp,\n source: sourceType,\n sourceId: sourceId,\n originalLanguage: detectedLang,\n priority: priority,\n wordCount: wordCount,\n summary: summary\n }\n};\n\nreturn { json: processedData };" }, "typeVersion": 2 }, { "id": "3fadf1aa-43dc-45e9-8615-f26eb51a5d7d", "name": "Log to Database", "type": "n8n-nodes-base.googleSheets", "position": [ -520, 300 ], "parameters": { "columns": { "value": {}, "schema": [], "mappingMode": "defineBelow", "matchingColumns": [], "attemptToConvertTypes": false, "convertFieldsToString": false }, "options": {}, "operation": "appendOrUpdate", "sheetName": "Customer_Messages_Log", "documentId": "your-google-sheets-id", "authentication": "serviceAccount" }, "credentials": { "googleApi": { "id": "credential-id", "name": "googleApi Credential" } }, "typeVersion": 4 }, { "id": "5c755da5-ffba-49f9-ade4-f543f1f55443", "name": "Admin Email Notification", "type": "n8n-nodes-base.emailSend", "position": [ -520, 500 ], "webhookId": "d3cd928a-4432-4d76-bc34-97eb9cf9d7b5", "parameters": { "options": {}, "subject": "={{ $json.emailSubject }}", "toEmail": "user@example.com", "fromEmail": "user@example.com" }, "credentials": { "smtp": { "id": "credential-id", "name": "smtp Credential" } }, "typeVersion": 2.1 }, { "id": "0a71c247-4c04-41d9-9fed-efff40527ff1", "name": "Admin WhatsApp Alert", "type": "n8n-nodes-base.whatsApp", "position": [ -520, 1100 ], "webhookId": "1fbc39b6-2e7c-4d48-84c7-94696d70cc04", "parameters": { "textBody": "🚨 Customer Support Alert\\n{{ $json.notificationText }}\\n\\nFull message: {{ $json.translatedText }}", "operation": "send", "phoneNumberId": "your-phone-id", "additionalFields": {}, "recipientPhoneNumber": "admin-phone-number" }, "credentials": { "whatsAppApi": { "id": "credential-id", "name": "whatsAppApi Credential" } }, "typeVersion": 1 }, { "id": "9301c937-35ea-4233-a960-b89b36f58b02", "name": "Check Message Source", "type": "n8n-nodes-base.if", "position": [ -740, 800 ], "parameters": { "options": {}, "conditions": { "options": { "leftValue": "", "caseSensitive": true, "typeValidation": "strict" }, "combinator": "and", "conditions": [ { "id": "condition-source-whatsapp", "operator": { "type": "string", "operation": "equals" }, "leftValue": "={{ $json.sourceType }}", "rightValue": "whatsapp" } ] } }, "typeVersion": 2 }, { "id": "79eae5b4-2216-4016-a19c-717f6422c4ce", "name": "Customer WhatsApp Auto-Response", "type": "n8n-nodes-base.whatsApp", "position": [ -520, 700 ], "webhookId": "d1a0f527-dd20-4a75-a27a-215e7d354e00", "parameters": { "textBody": "Thank you for contacting us! We've received your message and our team will respond within 24 hours. Your message has been translated and forwarded to our support team.\\n\\nReference ID: {{ $json.timestamp }}", "operation": "send", "phoneNumberId": "your-phone-id", "additionalFields": {}, "recipientPhoneNumber": "={{ $('Data Normalizer & Validator').first().json.sourceId }}" }, "credentials": { "whatsAppApi": { "id": "credential-id", "name": "whatsAppApi Credential" } }, "typeVersion": 1 }, { "id": "317f765d-07e2-49ec-8f7b-bc7a79f85860", "name": "Customer Email Auto-Response", "type": "n8n-nodes-base.emailSend", "position": [ -520, 900 ], "webhookId": "b4038f49-2ab6-469d-b87b-fa39a58622ec", "parameters": { "options": {}, "subject": "We've received your message - Reference #{{ $json.timestamp }}", "toEmail": "={{ $('Data Normalizer & Validator').first().json.sourceId }}", "fromEmail": "user@example.com" }, "credentials": { "smtp": { "id": "credential-id", "name": "smtp Credential" } }, "typeVersion": 2.1 }, { "id": "7ea5edd9-2989-4757-bbb4-47d8c04d772f", "name": "Workflow Completion & Metrics", "type": "n8n-nodes-base.code", "position": [ -300, 700 ], "parameters": { "jsCode": "// Final completion and metrics calculation\nconst startTime = new Date($('Data Normalizer & Validator').first().json.timestamp);\nconst endTime = new Date();\nconst processingTime = endTime - startTime;\n\nconst metrics = {\n processingTimeMs: processingTime,\n totalStepsCompleted: 8,\n sourceType: $('Enhanced Summary & Priority Processor').first().json.sourceType,\n priority: $('Enhanced Summary & Priority Processor').first().json.priority,\n originalLanguage: $('Enhanced Summary & Priority Processor').first().json.originalLanguage,\n wordCount: $('Enhanced Summary & Priority Processor').first().json.wordCount,\n timestamp: endTime.toISOString(),\n status: 'COMPLETED',\n workflowVersion: '2.0'\n};\n\nconsole.log('Workflow completed successfully:', metrics);\n\nreturn {\n json: {\n success: true,\n message: 'Multi-language customer support workflow completed successfully',\n metrics: metrics,\n summary: `Processed ${metrics.sourceType} message in ${metrics.originalLanguage}, translated to English, priority: ${metrics.priority}, completed in ${processingTime}ms`\n }\n};" }, "typeVersion": 2 }, { "id": "ad8bf732-9d89-4d1b-a7b1-94ed5209ca55", "name": "Sticky Note", "type": "n8n-nodes-base.stickyNote", "position": [ -2100, 140 ], "parameters": { "color": 3, "width": 540, "height": 420, "content": "### What this workflow does:\nAutomatically handles customer messages in any language by translating them to English, creating smart summaries, sending admin notifications, logging everything, and responding professionally to customers.\n\n### Why businesses need it:\n\nHandle global customers without language barriers\nNever miss important messages with priority detection\nSave 80% of manual work with automation\nKeep complete records for compliance/analytics\nProvide professional customer experience.\n\n### How to implement:\nSetup process with clear instructions for connecting accounts, setting up credentials, and activating the workflow." }, "typeVersion": 1 } ], "active": false, "pinData": {}, "settings": { "executionOrder": "v1" }, "versionId": "30770594-2dbc-4593-9d2b-fd457f215ed1", "connections": { "Log to Database": { "main": [ [ { "node": "Workflow Completion & Metrics", "type": "main", "index": 0 } ] ] }, "WhatsApp Trigger": { "main": [ [ { "node": "Data Normalizer & Validator", "type": "main", "index": 0 } ] ] }, "Admin WhatsApp Alert": { "main": [ [ { "node": "Workflow Completion & Metrics", "type": "main", "index": 0 } ] ] }, "Check Message Source": { "main": [ [ { "node": "Customer WhatsApp Auto-Response", "type": "main", "index": 0 } ], [ { "node": "Customer Email Auto-Response", "type": "main", "index": 0 } ] ] }, "Email Trigger (IMAP)": { "main": [ [ { "node": "Data Normalizer & Validator", "type": "main", "index": 0 } ] ] }, "Admin Email Notification": { "main": [ [ { "node": "Workflow Completion & Metrics", "type": "main", "index": 0 } ] ] }, "Smart Language Translator": { "main": [ [ { "node": "Enhanced Summary & Priority Processor", "type": "main", "index": 0 } ] ] }, "Data Normalizer & Validator": { "main": [ [ { "node": "Smart Language Translator", "type": "main", "index": 0 } ] ] }, "Customer Email Auto-Response": { "main": [ [ { "node": "Workflow Completion & Metrics", "type": "main", "index": 0 } ] ] }, "Customer WhatsApp Auto-Response": { "main": [ [ { "node": "Workflow Completion & Metrics", "type": "main", "index": 0 } ] ] }, "Enhanced Summary & Priority Processor": { "main": [ [ { "node": "Log to Database", "type": "main", "index": 0 }, { "node": "Admin Email Notification", "type": "main", "index": 0 }, { "node": "Admin WhatsApp Alert", "type": "main", "index": 0 }, { "node": "Check Message Source", "type": "main", "index": 0 } ] ] } } }, "lastUpdatedBy": 29, "workflowInfo": { "nodeCount": 13, "nodeTypes": { "n8n-nodes-base.if": { "count": 1 }, "n8n-nodes-base.code": { "count": 3 }, "n8n-nodes-base.whatsApp": { "count": 2 }, "n8n-nodes-base.emailSend": { "count": 2 }, "n8n-nodes-base.stickyNote": { "count": 1 }, "n8n-nodes-base.googleSheets": { "count": 1 }, "n8n-nodes-base.emailReadImap": { "count": 1 }, "n8n-nodes-base.googleTranslate": { "count": 1 }, "n8n-nodes-base.whatsAppTrigger": { "count": 1 } } }, "status": "published", "user": { "name": "Oneclick AI Squad", "username": "oneclick-ai", "bio": "The AI Squad Initiative is a pioneering effort to build, automate and scale AI-powered workflows using n8n.io. Our mission is to help individuals and businesses integrate AI agents seamlessly into their daily operations from automating tasks and enhancing productivity to creating innovative, intelligent solutions. We design modular, reusable AI workflow templates that empower creators, developers and teams to supercharge their automation with minimal effort and maximum impact.", "verified": true, "links": [ "https://www.oneclickitsolution.com/" ], "avatar": "https://gravatar.com/avatar/848fca91367142f65f9e5c55d64e5c9952b160d7b060d103b52aa343c6bc7b3d?r=pg&d=retro&size=200" }, "nodes": [ { "id": 10, "icon": "fa:inbox", "name": "n8n-nodes-base.emailReadImap", "codex": { "data": { "resources": { "generic": [ { "url": "https://n8n.io/blog/build-your-own-virtual-assistant-with-n8n-a-step-by-step-guide/", "icon": "πŸ‘¦", "label": "Build your own virtual assistant with n8n: A step by step guide" } ], "primaryDocumentation": [ { "url": "https://docs.n8n.io/integrations/builtin/core-nodes/n8n-nodes-base.emailimap/" } ], "credentialDocumentation": [ { "url": "https://docs.n8n.io/integrations/builtin/credentials/imap/" } ] }, "categories": [ "Communication", "Core Nodes" ], "nodeVersion": "1.0", "codexVersion": "1.0", "subcategories": { "Core Nodes": [ "Other Trigger Nodes" ] } } }, "group": "[\"trigger\"]", "defaults": { "name": "Email Trigger (IMAP)", "color": "#44AA22" }, "iconData": { "icon": "inbox", "type": "icon" }, "displayName": "Email Trigger (IMAP)", "typeVersion": 2, "nodeCategories": [ { "id": 6, "name": "Communication" }, { "id": 9, "name": "Core Nodes" } ] }, { "id": 11, "icon": "fa:envelope", "name": "n8n-nodes-base.emailSend", "codex": { "data": { "alias": [ "SMTP", "email", "human", "form", "wait", "hitl", "approval" ], "resources": { "generic": [ { "url": "https://n8n.io/blog/2021-the-year-to-automate-the-new-you-with-n8n/", "icon": "β˜€οΈ", "label": "2021: The Year to Automate the New You with n8n" }, { "url": "https://n8n.io/blog/build-your-own-virtual-assistant-with-n8n-a-step-by-step-guide/", "icon": "πŸ‘¦", "label": "Build your own virtual assistant with n8n: A step by step guide" } ], "primaryDocumentation": [ { "url": "https://docs.n8n.io/integrations/builtin/core-nodes/n8n-nodes-base.sendemail/" } ], "credentialDocumentation": [ { "url": "https://docs.n8n.io/integrations/builtin/credentials/sendemail/" } ] }, "categories": [ "Communication", "HITL", "Core Nodes" ], "nodeVersion": "1.0", "codexVersion": "1.0", "subcategories": { "HITL": [ "Human in the Loop" ] } } }, "group": "[\"output\"]", "defaults": { "name": "Send Email", "color": "#00bb88" }, "iconData": { "icon": "envelope", "type": "icon" }, "displayName": "Send Email", "typeVersion": 2, "nodeCategories": [ { "id": 6, "name": "Communication" }, { "id": 9, "name": "Core Nodes" }, { "id": 28, "name": "HITL" } ] }, { "id": 18, "icon": "file:googleSheets.svg", "name": "n8n-nodes-base.googleSheets", "codex": { "data": { "alias": [ "CSV", "Sheet", "Spreadsheet", "GS" ], "resources": { "generic": [ { "url": "https://n8n.io/blog/love-at-first-sight-ricardos-n8n-journey/", "icon": "❀️", "label": "Love at first sight: Ricardo’s n8n journey" }, { "url": "https://n8n.io/blog/why-business-process-automation-with-n8n-can-change-your-daily-life/", "icon": "🧬", "label": "Why business process automation with n8n can change your daily life" }, { "url": "https://n8n.io/blog/automatically-adding-expense-receipts-to-google-sheets-with-telegram-mindee-twilio-and-n8n/", "icon": "🧾", "label": "Automatically Adding Expense Receipts to Google Sheets with Telegram, Mindee, Twilio, and n8n" }, { "url": "https://n8n.io/blog/supercharging-your-conference-registration-process-with-n8n/", "icon": "🎫", "label": "Supercharging your conference registration process with n8n" }, { "url": "https://n8n.io/blog/creating-triggers-for-n8n-workflows-using-polling/", "icon": "⏲", "label": "Creating triggers for n8n workflows using polling" }, { "url": "https://n8n.io/blog/no-code-ecommerce-workflow-automations/", "icon": "store", "label": "6 e-commerce workflows to power up your Shopify s" }, { "url": "https://n8n.io/blog/migrating-community-metrics-to-orbit-using-n8n/", "icon": "πŸ“ˆ", "label": "Migrating Community Metrics to Orbit using n8n" }, { "url": "https://n8n.io/blog/automate-google-apps-for-productivity/", "icon": "πŸ’‘", "label": "15 Google apps you can combine and automate to increase productivity" }, { "url": "https://n8n.io/blog/your-business-doesnt-need-you-to-operate/", "icon": " πŸ–₯️", "label": "Hey founders! Your business doesn't need you to operate" }, { "url": "https://n8n.io/blog/how-honest-burgers-use-automation-to-save-100k-per-year/", "icon": "πŸ”", "label": "How Honest Burgers Use Automation to Save $100k per year" }, { "url": "https://n8n.io/blog/how-a-digital-strategist-uses-n8n-for-online-marketing/", "icon": "πŸ’»", "label": "How a digital strategist uses n8n for online marketing" }, { "url": "https://n8n.io/blog/why-this-product-manager-loves-workflow-automation-with-n8n/", "icon": "🧠", "label": "Why this Product Manager loves workflow automation with n8n" }, { "url": "https://n8n.io/blog/sending-automated-congratulations-with-google-sheets-twilio-and-n8n/", "icon": "πŸ™Œ", "label": "Sending Automated Congratulations with Google Sheets, Twilio, and n8n " }, { "url": "https://n8n.io/blog/how-a-membership-development-manager-automates-his-work-and-investments/", "icon": "πŸ“ˆ", "label": "How a Membership Development Manager automates his work and investments" }, { "url": "https://n8n.io/blog/aws-workflow-automation/", "label": "7 no-code workflow automations for Amazon Web Services" } ], "primaryDocumentation": [ { "url": "https://docs.n8n.io/integrations/builtin/app-nodes/n8n-nodes-base.googlesheets/" } ], "credentialDocumentation": [ { "url": "https://docs.n8n.io/integrations/builtin/credentials/google/oauth-single-service/" } ] }, "categories": [ "Data & Storage", "Productivity" ], "nodeVersion": "1.0", "codexVersion": "1.0" } }, "group": "[\"input\",\"output\"]", "defaults": { "name": "Google Sheets" }, "iconData": { "type": "file", "fileBuffer": "data:image/svg+xml;base64,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" }, "displayName": "Google Sheets", "typeVersion": 5, "nodeCategories": [ { "id": 3, "name": "Data & Storage" }, { "id": 4, "name": "Productivity" } ] }, { "id": 20, "icon": "fa:map-signs", "name": "n8n-nodes-base.if", "codex": { "data": { "alias": [ "Router", "Filter", "Condition", "Logic", "Boolean", "Branch" ], "details": "The IF node can be used to implement binary conditional logic in your workflow. You can set up one-to-many conditions to evaluate each item of data being inputted into the node. That data will either evaluate to TRUE or FALSE and route out of the node accordingly.\n\nThis node has multiple types of conditions: Bool, String, Number, and Date & Time.", "resources": { "generic": [ { "url": "https://n8n.io/blog/learn-to-automate-your-factorys-incident-reporting-a-step-by-step-guide/", "icon": "🏭", "label": "Learn to Automate Your Factory's Incident Reporting: A Step by Step Guide" }, { "url": "https://n8n.io/blog/2021-the-year-to-automate-the-new-you-with-n8n/", "icon": "β˜€οΈ", "label": "2021: The Year to Automate the New You with n8n" }, { "url": "https://n8n.io/blog/why-business-process-automation-with-n8n-can-change-your-daily-life/", "icon": "🧬", "label": "Why business process automation with n8n can change your daily life" }, { "url": "https://n8n.io/blog/create-a-toxic-language-detector-for-telegram/", "icon": "🀬", "label": "Create a toxic language detector for Telegram in 4 step" }, { "url": "https://n8n.io/blog/no-code-ecommerce-workflow-automations/", "icon": "store", "label": "6 e-commerce workflows to power up your Shopify s" }, { "url": "https://n8n.io/blog/how-to-build-a-low-code-self-hosted-url-shortener/", "icon": "πŸ”—", "label": "How to build a low-code, self-hosted URL shortener in 3 steps" }, { "url": "https://n8n.io/blog/automate-your-data-processing-pipeline-in-9-steps-with-n8n/", "icon": "βš™οΈ", "label": "Automate your data processing pipeline in 9 steps" }, { "url": "https://n8n.io/blog/how-to-get-started-with-crm-automation-and-no-code-workflow-ideas/", "icon": "πŸ‘₯", "label": "How to get started with CRM automation (with 3 no-code workflow ideas" }, { "url": "https://n8n.io/blog/5-tasks-you-can-automate-with-notion-api/", "icon": "⚑️", "label": "5 tasks you can automate with the new Notion API " }, { "url": "https://n8n.io/blog/automate-google-apps-for-productivity/", "icon": "πŸ’‘", "label": "15 Google apps you can combine and automate to increase productivity" }, { "url": "https://n8n.io/blog/automation-for-maintainers-of-open-source-projects/", "icon": "🏷️", "label": "How to automatically manage contributions to open-source projects" }, { "url": "https://n8n.io/blog/how-uproc-scraped-a-multi-page-website-with-a-low-code-workflow/", "icon": " πŸ•ΈοΈ", "label": "How uProc scraped a multi-page website with a low-code workflow" }, { "url": "https://n8n.io/blog/5-workflow-automations-for-mattermost-that-we-love-at-n8n/", "icon": "πŸ€–", "label": "5 workflow automations for Mattermost that we love at n8n" }, { "url": "https://n8n.io/blog/why-this-product-manager-loves-workflow-automation-with-n8n/", "icon": "🧠", "label": "Why this Product Manager loves workflow automation with n8n" }, { "url": "https://n8n.io/blog/sending-automated-congratulations-with-google-sheets-twilio-and-n8n/", "icon": "πŸ™Œ", "label": "Sending Automated Congratulations with Google Sheets, Twilio, and n8n " }, { "url": 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