{ "workflow": { "id": 1833, "name": "Sync Zendesk tickets with subsequent comments to Jira issues", "views": 1928, "recentViews": 0, "totalViews": 1928, "createdAt": "2022-12-02T10:59:40.648Z", "description": "This workflow creates a Jira issue when a new ticket is created in Zendesk. Subsequent comments on the ticket in Zendesk are added as comments to the issue in Jira.\n\n## Prerequisites\n\n- Zendesk account and [Zendesk credentials](https://docs.n8n.io/integrations/builtin/credentials/zendesk/).\n- Jira account and [Jira credentials](https://docs.n8n.io/integrations/builtin/credentials/jira/).\n- [Jira project](https://confluence.atlassian.com/adminjiraserver/creating-a-project-938847000.html) to create issues in.\n\n## How it works\n\n1. The workflow listens for new tickets in Zendesk.\n2. When a new ticket is created, the workflow creates a new issue in Jira.\n3. The Jira issue key is then saved in one of the ticket's fields (in [setup](notion://www.notion.so/n8n/a1b8c2bc7d2b4aa3b90d50fa80b766d1?v=a3106a73c9fc41b88630cc9f091cf063&p=b38b48dae7e8433abaa66df07b55f4a1&pm=s#setup) we call this \"Jira Issue Key\").\n4. The next time a comment is added to the ticket, the workflow retrieves the Jira issue key from the ticket's field and adds the comment to the issue in Jira.\n\n## Setup\n\nThis workflow requires that you set up a webhook in Zendesk. To do so, follow the steps below:\n\n1. In the workflow, open the `On new Zendesk ticket` node and copy the webhook URL.\n2. In Zendesk, navigate to Admin Center > Apps and integrations > Webhooks > Actions > Create Webhook.\n3. Add all the required details which can be retrieved from the `On new Zendesk ticket` node. The webhook URL gets added to the “Endpoint URL” field, and the “Request method” should match what is shown in n8n.\n4. Save the webhook.\n5. In Zendesk, navigate to Admin Center > Objects and rules > Business rules > Triggers > Add trigger.\n6. Give the trigger a name such as “New tickets”.\n7. Under “Conditions” in “Meet ALL of the following conditions”, add “Status is New”.\n8. Under “Actions”, select “Notify active webhook” and select the webhook you created previously.\n9. In the JSON body, add the following:\n \n ```\n {\n \t\"id\": \"{{ticket.id}}\",\n \t\"comment\": \"{{ticket.latest_comment_html}}\"\n }\n ```\n \n10. Save the Zendesk trigger.\n\nYou will also need to set up a field in Zendesk to store the Jira issue key. To do so, follow the steps below:\n\n1. In Zendesk, navigate to Admin Center > Objects and rules > Tickets > Fields > Add field.\n2. Use the text field option and give the field a name such as “Jira Issue Key\".\n3. Save the field.\n4. In n8n, open the `Update ticket` node and select the field you created in Zendesk.", "workflow": { "meta": { "instanceId": "237600ca44303ce91fa31ee72babcdc8493f55ee2c0e8aa2b78b3b4ce6f70bd9" }, "nodes": [ { "id": "b374f136-0050-40ea-b889-03c1e20a161e", "name": "IF", "type": "n8n-nodes-base.if", "position": [ 1000, 300 ], "parameters": { "conditions": { "string": [ { "value1": "={{$node[\"Determine\"].json[\"Jira issue key\"]}}", "operation": "isNotEmpty" } ] } }, "typeVersion": 1 }, { "id": "52e85300-9a2f-45e9-973e-0fda49a50bf1", "name": "Create issue", "type": "n8n-nodes-base.jira", "position": [ 1180, 400 ], "parameters": { "project": "10000", "summary": "={{$node[\"Get ticket\"].json[\"subject\"]}}", "issueType": "10003", "additionalFields": { "description": "=See Zendesk issue at: https://n8n.zendesk.com/agent/tickets/{{$node[\"Get ticket\"].json[\"id\"]}}" } }, "credentials": { "jiraSoftwareCloudApi": { "id": "credential-id", "name": "jiraSoftwareCloudApi Credential" } }, "typeVersion": 1 }, { "id": "85c93002-95d3-434d-b9e9-10ef714432b1", "name": "Update ticket", "type": "n8n-nodes-base.zendesk", "notes": "Update the Zendesk ticket by adding the Jira issue key to the \"Jira Issue Key\" field.", "position": [ 1360, 400 ], "parameters": { "id": "={{$node[\"On new Zendesk ticket\"].json[\"body\"][\"id\"]}}", "operation": "update", "updateFields": { "customFieldsUi": { "customFieldsValues": [ { "id": 6689934837021, "value": "={{$node[\"Create issue\"].json[\"key\"]}}" } ] } } }, "credentials": { "zendeskApi": { "id": "credential-id", "name": "zendeskApi Credential" } }, "notesInFlow": true, "typeVersion": 1 }, { "id": "3aa0dff6-f4a5-47c1-9843-271b78bfbf36", "name": "Get ticket", "type": "n8n-nodes-base.zendesk", "position": [ 640, 300 ], "parameters": { "id": "={{$node[\"On new Zendesk ticket\"].json[\"body\"][\"id\"]}}", "operation": "get" }, "credentials": { "zendeskApi": { "id": "credential-id", "name": "zendeskApi Credential" } }, "typeVersion": 1 }, { "id": "efd1f838-226f-4869-83f8-086d31f8a9bc", "name": "Determine", "type": "n8n-nodes-base.function", "notes": "if issue was created already in Jira", "position": [ 820, 300 ], "parameters": { "functionCode": "/* configure here YOUR_AWS_SECRET_KEY_HERE=================== */\n/* Zendesk field ID which represents the \"Jira Issue Key\" field.\n*/\nconst ISSUE_KEY_FIELD_ID = 6689934837021;\n\n/* YOUR_AWS_SECRET_KEY_HERE================================== */\nnew_items = [];\n\nfor (item of $items(\"Get ticket\")) {\n \n // instantiate a new variable for status\n var custom_fields = item.json[\"custom_fields\"];\n var jira_issue_key = \"\";\n for (var i = 0; i < custom_fields.length; i++) {\n if (custom_fields[i].id == ISSUE_KEY_FIELD_ID) {\n jira_issue_key = custom_fields[i].value;\n break;\n }\n }\n\n // push the new item to the new_items array\n new_items.push({\n \"Jira issue key\": jira_issue_key\n });\n}\n\nreturn new_items;" }, "notesInFlow": true, "typeVersion": 1 }, { "id": "41a1c04b-561b-41e3-be6e-fc953319abc1", "name": "Create comment to existing issue", "type": "n8n-nodes-base.jira", "position": [ 1180, 200 ], "parameters": { "comment": "={{$node[\"On new Zendesk ticket\"].json[\"body\"][\"comment\"]}}", "options": {}, "issueKey": "={{$node[\"Determine\"].json[\"Jira issue key\"]}}", "resource": "issueComment" }, "credentials": { "jiraSoftwareCloudApi": { "id": "credential-id", "name": "jiraSoftwareCloudApi Credential" } }, "typeVersion": 1 }, { "id": "33e0121e-703d-4c60-b257-a89a99db771a", "name": "On new Zendesk ticket", "type": "n8n-nodes-base.webhook", "position": [ 460, 300 ], "webhookId": "d596c0c6-7377-4a17-9ed5-6ee953f072b9", "parameters": { "path": "d596c0c6-7377-4a17-9ed5-6ee953f072b9", "options": {}, "httpMethod": "POST" }, "typeVersion": 1 } ], "connections": { "IF": { "main": [ [ { "node": "Create comment to existing issue", "type": "main", "index": 0 } ], [ { "node": "Create issue", "type": "main", "index": 0 } ] ] }, "Determine": { "main": [ [ { "node": "IF", "type": "main", "index": 0 } ] ] }, "Get ticket": { "main": [ [ { "node": "Determine", "type": "main", "index": 0 } ] ] }, "Create issue": { "main": [ [ { "node": "Update ticket", "type": "main", "index": 0 } ] ] }, "On new Zendesk ticket": { "main": [ [ { "node": "Get ticket", "type": "main", "index": 0 } ] ] } } }, "lastUpdatedBy": 11, "workflowInfo": { "nodeCount": 7, "nodeTypes": { "n8n-nodes-base.if": { "count": 1 }, "n8n-nodes-base.jira": { "count": 2 }, "n8n-nodes-base.webhook": { "count": 1 }, "n8n-nodes-base.zendesk": { "count": 2 }, "n8n-nodes-base.function": { "count": 1 } } }, "status": "published", "user": { "name": "n8n Team", "username": "n8n-team", "bio": "Meet the official n8n team. We specialize in building workflows that transform intricate tasks into seamless operations.", "verified": true, "links": [ "" ], "avatar": "https://gravatar.com/avatar/b3d1a47322f05a8be3d2e7bad6a80c29161bd58b91e4762cbb3ac25e5d0db5a8?r=pg&d=retro&size=200" }, "nodes": [ { "id": 14, "icon": "fa:code", "name": "n8n-nodes-base.function", "codex": { "data": { "alias": [ "Code", "Javascript", "Custom Code", "Script", "cpde" ], "details": "The Function node allows you to execute JavaScript in your workflow. Unlike the Function Item node, this node does not operate on incoming node data per-item. Instead, you must iterate over multiple items of incoming data yourself. This can be useful if you're performing data transformation where you want to manipulate the number of items being outputted by the node (i.e. 1 item is inputted in with nested object, 10 items are outputted without any nested objects)", "resources": { "generic": [ { "url": "https://n8n.io/blog/2021-goals-level-up-your-vocabulary-with-vonage-and-n8n/", "icon": "🎯", "label": "2021 Goals: Level Up Your Vocabulary With Vonage and n8n" }, { "url": "https://n8n.io/blog/learn-to-automate-your-factorys-incident-reporting-a-step-by-step-guide/", "icon": "🏭", "label": "Learn to Automate Your Factory's Incident Reporting: A Step by Step Guide" }, { "url": "https://n8n.io/blog/2021-the-year-to-automate-the-new-you-with-n8n/", "icon": "☀️", "label": "2021: The Year to Automate the New You with n8n" }, { "url": "https://n8n.io/blog/why-business-process-automation-with-n8n-can-change-your-daily-life/", "icon": "🧬", "label": "Why business process automation with n8n can change your daily life" }, { "url": "https://n8n.io/blog/why-i-chose-n8n-over-zapier-in-2020/", "icon": "😍", "label": "Why I chose n8n over Zapier in 2020" }, { "url": "https://n8n.io/blog/how-to-host-virtual-coffee-breaks-with-n8n/", "icon": "☕️", "label": "How to host virtual coffee breaks with n8n" }, { "url": "https://n8n.io/blog/automatically-pulling-and-visualizing-data-with-n8n/", "icon": "📈", "label": "Automatically pulling and visualizing data with n8n" }, { "url": "https://n8n.io/blog/database-monitoring-and-alerting-with-n8n/", "icon": "📡", "label": "Database Monitoring and Alerting with n8n" }, { "url": "https://n8n.io/blog/supercharging-your-conference-registration-process-with-n8n/", "icon": "🎫", "label": "Supercharging your conference registration process with n8n" }, { "url": "https://n8n.io/blog/creating-triggers-for-n8n-workflows-using-polling/", "icon": "⏲", "label": "Creating triggers for n8n workflows using polling" }, { "url": "https://n8n.io/blog/no-code-ecommerce-workflow-automations/", "icon": "store", "label": "6 e-commerce workflows to power up your Shopify s" }, { "url": "https://n8n.io/blog/how-to-build-a-low-code-self-hosted-url-shortener/", "icon": "🔗", "label": "How to build a low-code, self-hosted URL shortener in 3 steps" }, { "url": "https://n8n.io/blog/build-your-own-virtual-assistant-with-n8n-a-step-by-step-guide/", "icon": "👦", "label": "Build your own virtual assistant with n8n: A step by step guide" }, { "url": "https://n8n.io/blog/how-uproc-scraped-a-multi-page-website-with-a-low-code-workflow/", "icon": " 🕸️", "label": "How uProc scraped a multi-page website with a low-code workflow" }, { "url": "https://n8n.io/blog/how-to-automatically-give-kudos-to-contributors-with-github-slack-and-n8n/", "icon": "👏", "label": "How to automatically give kudos to contributors with GitHub, Slack, and n8n" }, { "url": "https://n8n.io/blog/5-workflow-automations-for-mattermost-that-we-love-at-n8n/", "icon": "🤖", "label": "5 workflow automations for Mattermost that we love at n8n" }, { "url": "https://n8n.io/blog/tracking-time-spent-in-meetings-with-google-calendar-twilio-and-n8n/", "icon": "🗓", "label": "Tracking Time Spent in Meetings With Google Calendar, Twilio, and n8n" }, { "url": "https://n8n.io/blog/creating-error-workflows-in-n8n/", "icon": "🌪", "label": "Creating Error Workflows in n8n" }, { "url": "https://n8n.io/blog/sending-automated-congratulations-with-google-sheets-twilio-and-n8n/", "icon": "🙌", "label": "Sending Automated Congratulations with Google Sheets, Twilio, and n8n " }, { "url": "https://n8n.io/blog/how-a-membership-development-manager-automates-his-work-and-investments/", "icon": "📈", "label": "How a Membership Development Manager automates his work and investments" }, { "url": "https://n8n.io/blog/how-goomer-automated-their-operations-with-over-200-n8n-workflows/", "icon": "🛵", "label": "How Goomer automated their operations with over 200 n8n workflows" }, { "url": "https://n8n.io/blog/aws-workflow-automation/", "label": "7 no-code workflow automations for Amazon Web Services" } ], "primaryDocumentation": [ { "url": "https://docs.n8n.io/integrations/builtin/core-nodes/n8n-nodes-base.code/" } ] }, "categories": [ "Development", "Core Nodes" ], "nodeVersion": "1.0", "codexVersion": "1.0", "subcategories": { "Core Nodes": [ "Data Transformation" ] } } }, "group": "[\"transform\"]", "defaults": { "name": "Function", "color": "#FF9922" }, "iconData": { "icon": "code", "type": "icon" }, "displayName": "Function", "typeVersion": 1, "nodeCategories": [ { "id": 5, "name": "Development" }, { "id": 9, "name": "Core Nodes" } ] }, { "id": 20, "icon": "fa:map-signs", "name": "n8n-nodes-base.if", "codex": { "data": { "alias": [ "Router", "Filter", "Condition", "Logic", "Boolean", "Branch" ], "details": "The IF node can be used to implement binary conditional logic in your workflow. You can set up one-to-many conditions to evaluate each item of data being inputted into the node. That data will either evaluate to TRUE or FALSE and route out of the node accordingly.\n\nThis node has multiple types of conditions: Bool, String, Number, and Date & Time.", "resources": { "generic": [ { "url": "https://n8n.io/blog/learn-to-automate-your-factorys-incident-reporting-a-step-by-step-guide/", "icon": "🏭", "label": "Learn to Automate Your Factory's Incident Reporting: A Step by Step Guide" }, { "url": "https://n8n.io/blog/2021-the-year-to-automate-the-new-you-with-n8n/", "icon": "☀️", "label": "2021: The Year to Automate the New You with n8n" }, { "url": "https://n8n.io/blog/why-business-process-automation-with-n8n-can-change-your-daily-life/", "icon": "🧬", "label": "Why business process automation with n8n can change your daily life" }, { "url": "https://n8n.io/blog/create-a-toxic-language-detector-for-telegram/", "icon": "🤬", "label": "Create a toxic language detector for Telegram in 4 step" }, { "url": "https://n8n.io/blog/no-code-ecommerce-workflow-automations/", "icon": "store", "label": "6 e-commerce workflows to power up your Shopify s" }, { "url": "https://n8n.io/blog/how-to-build-a-low-code-self-hosted-url-shortener/", "icon": "🔗", "label": "How to build a low-code, self-hosted URL shortener in 3 steps" }, { "url": "https://n8n.io/blog/automate-your-data-processing-pipeline-in-9-steps-with-n8n/", "icon": "⚙️", "label": "Automate your data processing pipeline in 9 steps" }, { "url": "https://n8n.io/blog/how-to-get-started-with-crm-automation-and-no-code-workflow-ideas/", "icon": "👥", "label": "How to get started with CRM automation (with 3 no-code workflow ideas" }, { "url": "https://n8n.io/blog/5-tasks-you-can-automate-with-notion-api/", "icon": "⚡️", "label": "5 tasks you can automate with the new Notion API " }, { "url": "https://n8n.io/blog/automate-google-apps-for-productivity/", "icon": "💡", "label": "15 Google apps you can combine and automate to increase productivity" }, { "url": 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"🎡", "label": "How to set up a no-code CI/CD pipeline with GitHub and TravisCI" }, { "url": "https://n8n.io/blog/benefits-of-automation-and-n8n-an-interview-with-hubspots-hugh-durkin/", "icon": "🎖", "label": "Benefits of automation and n8n: An interview with HubSpot's Hugh Durkin" }, { "url": "https://n8n.io/blog/aws-workflow-automation/", "label": "7 no-code workflow automations for Amazon Web Services" } ], "primaryDocumentation": [ { "url": "https://docs.n8n.io/integrations/builtin/core-nodes/n8n-nodes-base.if/" } ] }, "categories": [ "Core Nodes" ], "nodeVersion": "1.0", "codexVersion": "1.0", "subcategories": { "Core Nodes": [ "Flow" ] } } }, "group": "[\"transform\"]", "defaults": { "name": "If", "color": "#408000" }, "iconData": { "icon": "map-signs", "type": "icon" }, "displayName": "If", "typeVersion": 2, "nodeCategories": [ { "id": 9, "name": "Core Nodes" } ] }, { "id": 47, "icon": "file:webhook.svg", "name": "n8n-nodes-base.webhook", "codex": { "data": { "alias": [ "HTTP", 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uses n8n for online marketing" }, { "url": "https://n8n.io/blog/the-ultimate-guide-to-automate-your-video-collaboration-with-whereby-mattermost-and-n8n/", "icon": "📹", "label": "The ultimate guide to automate your video collaboration with Whereby, Mattermost, and n8n" }, { "url": "https://n8n.io/blog/how-to-automatically-give-kudos-to-contributors-with-github-slack-and-n8n/", "icon": "👏", "label": "How to automatically give kudos to contributors with GitHub, Slack, and n8n" }, { "url": "https://n8n.io/blog/5-workflow-automations-for-mattermost-that-we-love-at-n8n/", "icon": "🤖", "label": "5 workflow automations for Mattermost that we love at n8n" }, { "url": "https://n8n.io/blog/why-this-product-manager-loves-workflow-automation-with-n8n/", "icon": "🧠", "label": "Why this Product Manager loves workflow automation with n8n" }, { "url": "https://n8n.io/blog/creating-custom-incident-response-workflows-with-n8n/", "label": "How to automate every step of an incident response workflow" }, { 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