{
  "workflow": {
    "id": 1809,
    "name": "Sync Shopify orders with Zendesk tickets",
    "views": 1402,
    "recentViews": 0,
    "totalViews": 1402,
    "createdAt": "2022-10-07T10:16:55.733Z",
    "description": "This workflow automatically syncs Shopify orders with your Zendesk tickets. Using this workflow, Shopify orders will be added or have their information updated straight to your Zendesk tickets. \n\n## Prerequisites\n- Shopify account and [Shopify credentials](https://docs.n8n.io/integrations/builtin/credentials/shopify/)\n- Zendesk account and [Zendesk credentials](https://docs.n8n.io/integrations/builtin/credentials/zendesk/)\n\n## How it works\n1. Shopify Trigger starts the workflow whenever an order is updated.\n2. Zendesk node finds if the order already exists and has a ticket assigned.\n3. Set node keeps and passes only ticket ID.\n4. Merge by Key node combines the Shopify order data with the Zendesk ticket data.\n5. If node splits the workflow conditionally, checks if the ticket already exists or not.\n6. If order is new, Zendesk node creates a new ticket for the order.\n",
    "workflow": {
      "meta": {
        "instanceId": "237600ca44303ce91fa31ee72babcdc8493f55ee2c0e8aa2b78b3b4ce6f70bd9"
      },
      "nodes": [
        {
          "id": "1b1fd43f-5acb-45e7-bd98-e4774754cdfe",
          "name": "On order updated",
          "type": "n8n-nodes-base.shopifyTrigger",
          "position": [
            180,
            520
          ],
          "webhookId": "0972ce92-d800-4049-ab60-7c71898ecbfa",
          "parameters": {
            "topic": "orders/updated"
          },
          "credentials": {
            "shopifyApi": {
              "id": "credential-id",
              "name": "shopifyApi Credential"
            }
          },
          "typeVersion": 1
        },
        {
          "id": "d96cde15-f810-4302-aa45-554f6675b505",
          "name": "Order exists in Zendesk",
          "type": "n8n-nodes-base.if",
          "position": [
            1220,
            540
          ],
          "parameters": {
            "conditions": {
              "string": [
                {
                  "value1": "={{ $json[\"ZendeskTicketId\"] }}",
                  "operation": "isNotEmpty"
                }
              ]
            }
          },
          "typeVersion": 1
        },
        {
          "id": "62c09ef2-55c8-4269-9869-c15e8a955169",
          "name": "NoOp",
          "type": "n8n-nodes-base.noOp",
          "position": [
            1500,
            460
          ],
          "parameters": {},
          "typeVersion": 1
        },
        {
          "id": "68f867c3-842c-478a-8afd-c7299e12b98d",
          "name": "Find if order already has a ticket in Zendesk",
          "type": "n8n-nodes-base.zendesk",
          "position": [
            480,
            660
          ],
          "parameters": {
            "options": {
              "query": "external_id:1027",
              "status": "open"
            },
            "operation": "getAll"
          },
          "credentials": {
            "zendeskApi": {
              "id": "credential-id",
              "name": "zendeskApi Credential"
            }
          },
          "typeVersion": 1,
          "alwaysOutputData": true
        },
        {
          "id": "01d4acba-8641-43e8-b333-e4494a2594d1",
          "name": "Keep only ticket Id",
          "type": "n8n-nodes-base.set",
          "position": [
            720,
            660
          ],
          "parameters": {
            "values": {
              "string": [
                {
                  "name": "external_Id",
                  "value": "={{ $json[\"external_id\"] }}"
                },
                {
                  "name": "ZendeskTicketId",
                  "value": "={{ $json[\"id\"] }}"
                }
              ]
            },
            "options": {},
            "keepOnlySet": true
          },
          "typeVersion": 1
        },
        {
          "id": "63099ec6-7ae5-4d88-881b-a6a8ae3a64b8",
          "name": "Add ticket info to order data",
          "type": "n8n-nodes-base.merge",
          "position": [
            960,
            540
          ],
          "parameters": {
            "mode": "mergeByKey",
            "propertyName1": "order_number",
            "propertyName2": "external_Id"
          },
          "typeVersion": 1
        },
        {
          "id": "79bf059e-d3b9-4323-88e5-7887deae74f7",
          "name": "Create new ticket for new orders",
          "type": "n8n-nodes-base.zendesk",
          "position": [
            1500,
            640
          ],
          "parameters": {
            "description": "=Order #{{ $json[\"order_number\"] }} - {{$json[\"line_items\"].length}} item(s)\n\nOrder:\nCustomer: {{$json[\"customer\"][\"first_name\"]}} {{$json[\"customer\"][\"last_name\"]}} \nemail: {{$json[\"customer\"][\"email\"]}}\nStatus: New order",
            "additionalFields": {
              "status": "open",
              "subject": "=Order #{{ $json[\"order_number\"] }} - {{$json[\"line_items\"].length}} item(s)",
              "externalId": "={{ $json[\"order_number\"] }}"
            }
          },
          "credentials": {
            "zendeskApi": {
              "id": "credential-id",
              "name": "zendeskApi Credential"
            }
          },
          "typeVersion": 1
        }
      ],
      "connections": {
        "On order updated": {
          "main": [
            [
              {
                "node": "Find if order already has a ticket in Zendesk",
                "type": "main",
                "index": 0
              },
              {
                "node": "Add ticket info to order data",
                "type": "main",
                "index": 0
              }
            ]
          ]
        },
        "Keep only ticket Id": {
          "main": [
            [
              {
                "node": "Add ticket info to order data",
                "type": "main",
                "index": 1
              }
            ]
          ]
        },
        "Order exists in Zendesk": {
          "main": [
            [
              {
                "node": "NoOp",
                "type": "main",
                "index": 0
              }
            ],
            [
              {
                "node": "Create new ticket for new orders",
                "type": "main",
                "index": 0
              }
            ]
          ]
        },
        "Add ticket info to order data": {
          "main": [
            [
              {
                "node": "Order exists in Zendesk",
                "type": "main",
                "index": 0
              }
            ]
          ]
        },
        "Find if order already has a ticket in Zendesk": {
          "main": [
            [
              {
                "node": "Keep only ticket Id",
                "type": "main",
                "index": 0
              }
            ]
          ]
        }
      }
    },
    "lastUpdatedBy": 11,
    "workflowInfo": {
      "nodeCount": 7,
      "nodeTypes": {
        "n8n-nodes-base.if": {
          "count": 1
        },
        "n8n-nodes-base.set": {
          "count": 1
        },
        "n8n-nodes-base.noOp": {
          "count": 1
        },
        "n8n-nodes-base.merge": {
          "count": 1
        },
        "n8n-nodes-base.zendesk": {
          "count": 2
        },
        "n8n-nodes-base.shopifyTrigger": {
          "count": 1
        }
      }
    },
    "status": "published",
    "user": {
      "name": "n8n Team",
      "username": "n8n-team",
      "bio": "Meet the official n8n team. We specialize in building workflows that transform intricate tasks into seamless operations.",
      "verified": true,
      "links": [
        ""
      ],
      "avatar": "https://gravatar.com/avatar/b3d1a47322f05a8be3d2e7bad6a80c29161bd58b91e4762cbb3ac25e5d0db5a8?r=pg&d=retro&size=200"
    },
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        "icon": "fa:map-signs",
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              "Filter",
              "Condition",
              "Logic",
              "Boolean",
              "Branch"
            ],
            "details": "The IF node can be used to implement binary conditional logic in your workflow. You can set up one-to-many conditions to evaluate each item of data being inputted into the node. That data will either evaluate to TRUE or FALSE and route out of the node accordingly.\n\nThis node has multiple types of conditions: Bool, String, Number, and Date & Time.",
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                  "icon": "store",
                  "label": "6 e-commerce workflows to power up your Shopify s"
                },
                {
                  "url": "https://n8n.io/blog/how-to-build-a-low-code-self-hosted-url-shortener/",
                  "icon": "🔗",
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                {
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                  "icon": "👥",
                  "label": "How to get started with CRM automation (with 3 no-code workflow ideas"
                },
                {
                  "url": "https://n8n.io/blog/5-tasks-you-can-automate-with-notion-api/",
                  "icon": "⚡️",
                  "label": "5 tasks you can automate with the new Notion API "
                },
                {
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                  "icon": "💡",
                  "label": "15 Google apps you can combine and automate to increase productivity"
                },
                {
                  "url": "https://n8n.io/blog/automation-for-maintainers-of-open-source-projects/",
                  "icon": "🏷️",
                  "label": "How to automatically manage contributions to open-source projects"
                },
                {
                  "url": "https://n8n.io/blog/how-uproc-scraped-a-multi-page-website-with-a-low-code-workflow/",
                  "icon": " 🕸️",
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                },
                {
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                  "label": "7 no-code workflow automations for Amazon Web Services"
                }
              ],
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            }
          }
        },
        "group": "[\"transform\"]",
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          "name": "If",
          "color": "#408000"
        },
        "iconData": {
          "icon": "map-signs",
          "type": "icon"
        },
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        "typeVersion": 2,
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            "name": "Core Nodes"
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        "codex": {
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            "alias": [
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              "Concatenate",
              "Wait"
            ],
            "resources": {
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                },
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                  "url": "https://n8n.io/blog/supercharging-your-conference-registration-process-with-n8n/",
                  "icon": "🎫",
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                },
                {
                  "url": "https://n8n.io/blog/migrating-community-metrics-to-orbit-using-n8n/",
                  "icon": "📈",
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                },
                {
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                {
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                {
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                "Data Transformation"
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            }
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                  "icon": "☀️",
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                },
                {
                  "url": "https://n8n.io/blog/create-a-toxic-language-detector-for-telegram/",
                  "icon": "🤬",
                  "label": "Create a toxic language detector for Telegram in 4 step"
                },
                {
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                  "icon": "store",
                  "label": "6 e-commerce workflows to power up your Shopify s"
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                {
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                {
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