{
  "workflow": {
    "id": 1806,
    "name": "Send Zendesk tickets to Pipedrive contacts and assign tasks",
    "views": 1033,
    "recentViews": 0,
    "totalViews": 1033,
    "createdAt": "2022-10-07T09:42:16.772Z",
    "description": "This workflow automatically sends Zendesk tickets to Pipedrive contacts and makes them task assignees. The automation is triggered every 5 minutes, with Zendesk checking and collecting new tickets which are then individually assigned to a Pipedrive contact.\n\n## Prerequisites\n- Pipedrive account and [Pipedrive credentials](https://docs.n8n.io/integrations/builtin/credentials/pipedrive/)\n- Zendesk account and [Zendesk credentials](https://docs.n8n.io/integrations/builtin/credentials/zendesk/)\n\n*Note: The Pipedrive and the Zendesk accounts need to be created by the same person / with the same email.*\n\n## How it works\n1. Cron node triggers the workflow every 5 minutes.\n2. Zendesk node collects all the tickets received after the last execution timestamp.\n3. Set node passes only the requester`s email and ID further to the Merge node.\n4. Merge by key node merges both inputs together, the tickets and their contact emails.\n5. Pipedrive node then searches for the requester.\n6. HTTP Request node gets owner information of Pipedrive contact.\n7. Set nodes keep only the requester owner's email and the agent`s email and id.\n8. Merge by key node merges the information and adds the contact owner to ticket data.\n9. Zendesk node changes the assignee to the Pipedrive contact owner or adds a note if the requester is not found.\n10. The Function Item node sets the new last execution timestamp.\n",
    "workflow": {
      "meta": {
        "instanceId": "237600ca44303ce91fa31ee72babcdc8493f55ee2c0e8aa2b78b3b4ce6f70bd9"
      },
      "nodes": [
        {
          "id": "9d40c0b9-498f-421c-b731-3a387402b69a",
          "name": "Get last execution timestamp",
          "type": "n8n-nodes-base.functionItem",
          "position": [
            380,
            360
          ],
          "parameters": {
            "functionCode": "// Code here will run once per input item.\n// More info and help: https://docs.n8n.io/nodes/n8n-nodes-base.functionItem\n// Tip: You can use luxon for dates and $jmespath for querying JSON structures\n\n// Add a new field called 'myNewField' to the JSON of the item\nconst staticData = getWorkflowStaticData('global');\n\nif(!staticData.lastExecution){\n  staticData.lastExecution = new Date().getTime();\n}\n\nitem.executionTimeStamp = new Date().getTime();\nitem.lastExecution = staticData.lastExecution;\n\n\nreturn item;"
          },
          "typeVersion": 1
        },
        {
          "id": "ddb12f68-1f6b-41fb-bfd4-038697ce4d75",
          "name": "Set new last execution timestamp",
          "type": "n8n-nodes-base.functionItem",
          "position": [
            3280,
            380
          ],
          "parameters": {
            "functionCode": "// Code here will run once per input item.\n// More info and help: https://docs.n8n.io/nodes/n8n-nodes-base.functionItem\n// Tip: You can use luxon for dates and $jmespath for querying JSON structures\n\n// Add a new field called 'myNewField' to the JSON of the item\nconst staticData = getWorkflowStaticData('global');\n\nstaticData.lastExecution = $item(0).$node[\"Get last execution timestamp\"].executionTimeStamp;\n\nreturn item;"
          },
          "executeOnce": true,
          "typeVersion": 1
        },
        {
          "id": "42888df0-1f7e-4990-87b3-3226a474110e",
          "name": "Get tickets created after last execution",
          "type": "n8n-nodes-base.zendesk",
          "position": [
            620,
            360
          ],
          "parameters": {
            "options": {
              "query": "=created>{{ $json[\"lastExecution\"] }}",
              "sortBy": "updated_at",
              "sortOrder": "desc"
            },
            "operation": "getAll"
          },
          "credentials": {
            "zendeskApi": {
              "id": "credential-id",
              "name": "zendeskApi Credential"
            }
          },
          "typeVersion": 1
        },
        {
          "id": "2f0f71f6-3d4c-4895-9313-7f47e3b2ed86",
          "name": "Get requester information",
          "type": "n8n-nodes-base.zendesk",
          "position": [
            840,
            460
          ],
          "parameters": {
            "id": "={{ $json[\"requester_id\"] }}",
            "resource": "user",
            "operation": "get"
          },
          "credentials": {
            "zendeskApi": {
              "id": "credential-id",
              "name": "zendeskApi Credential"
            }
          },
          "typeVersion": 1
        },
        {
          "id": "284fd54b-bd7b-4fbb-8a14-0c4fa62a3200",
          "name": "Keep only needed requester information",
          "type": "n8n-nodes-base.set",
          "position": [
            1060,
            460
          ],
          "parameters": {
            "values": {
              "number": [
                {
                  "name": "requester_id",
                  "value": "={{ $json[\"id\"] }}"
                }
              ],
              "string": [
                {
                  "name": "requester_email",
                  "value": "={{ $json[\"email\"] }}"
                }
              ]
            },
            "options": {},
            "keepOnlySet": true
          },
          "typeVersion": 1
        },
        {
          "id": "17c3b860-60cb-4885-b503-9086b461bde0",
          "name": "Keep only requester owner email",
          "type": "n8n-nodes-base.set",
          "position": [
            2000,
            480
          ],
          "parameters": {
            "values": {
              "string": [
                {
                  "name": "requester_pipedrive_email",
                  "value": "={{ $node[\"Search requester in pipedrive\"].json[\"primary_email\"] }}"
                },
                {
                  "name": "requester_pipedrive_owner_email",
                  "value": "={{ $json[\"data\"].email }}"
                }
              ]
            },
            "options": {},
            "keepOnlySet": true
          },
          "typeVersion": 1
        },
        {
          "id": "a4ccf1d7-5d9f-4c4e-a5b9-c54ed77c5c44",
          "name": "Every 5 minutes",
          "type": "n8n-nodes-base.cron",
          "position": [
            160,
            360
          ],
          "parameters": {
            "triggerTimes": {
              "item": [
                {
                  "mode": "everyX",
                  "unit": "minutes",
                  "value": 5
                }
              ]
            }
          },
          "typeVersion": 1
        },
        {
          "id": "99fb51d8-0d93-4db9-868d-757046d1bdc2",
          "name": "Add requester information to ticket data",
          "type": "n8n-nodes-base.merge",
          "position": [
            1280,
            380
          ],
          "parameters": {
            "mode": "mergeByKey",
            "propertyName1": "requester_id",
            "propertyName2": "requester_id"
          },
          "typeVersion": 1
        },
        {
          "id": "a4c7acd0-b2b6-48bb-b7b7-d2826ddb1f9d",
          "name": "Search requester in pipedrive",
          "type": "n8n-nodes-base.pipedrive",
          "position": [
            1560,
            480
          ],
          "parameters": {
            "term": "={{ $json[\"requester_email\"] }}",
            "resource": "person",
            "operation": "search",
            "additionalFields": {
              "fields": "email"
            }
          },
          "credentials": {
            "pipedriveApi": {
              "id": "credential-id",
              "name": "pipedriveApi Credential"
            }
          },
          "typeVersion": 1
        },
        {
          "id": "7a8a3bf3-9f57-40ad-a31f-45522264f101",
          "name": "Get owner information of Pipedrive contact",
          "type": "n8n-nodes-base.httpRequest",
          "position": [
            1780,
            480
          ],
          "parameters": {
            "url": "=https://n8n.pipedrive.com/api/v1/users/{{$json[\"owner\"][\"id\"]}}",
            "options": {},
            "authentication": "predefinedCredentialType",
            "nodeCredentialType": "pipedriveApi"
          },
          "credentials": {
            "pipedriveApi": {
              "id": "credential-id",
              "name": "pipedriveApi Credential"
            }
          },
          "typeVersion": 2
        },
        {
          "id": "64a7fc0c-ddb4-4d84-86a6-3e9bd361ce46",
          "name": "Get agents and admins",
          "type": "n8n-nodes-base.zendesk",
          "position": [
            1780,
            700
          ],
          "parameters": {
            "filters": {
              "role": [
                "agent",
                "admin"
              ]
            },
            "resource": "user",
            "operation": "getAll",
            "returnAll": true
          },
          "credentials": {
            "zendeskApi": {
              "id": "credential-id",
              "name": "zendeskApi Credential"
            }
          },
          "typeVersion": 1
        },
        {
          "id": "0117d5f8-e9b2-46c9-9777-7ae82e002cc2",
          "name": "Keep only email and Id",
          "type": "n8n-nodes-base.set",
          "position": [
            2000,
            700
          ],
          "parameters": {
            "values": {
              "string": [
                {
                  "name": "agent_email",
                  "value": "={{ $json[\"email\"] }}"
                },
                {
                  "name": "agent_id",
                  "value": "={{ $json[\"id\"] }}"
                }
              ]
            },
            "options": {},
            "keepOnlySet": true
          },
          "typeVersion": 1
        },
        {
          "id": "eaa7b072-0499-4b3a-96af-433d3afc12f9",
          "name": "Add Pipedrive agent data to pipedrive contact information",
          "type": "n8n-nodes-base.merge",
          "position": [
            2280,
            500
          ],
          "parameters": {
            "mode": "mergeByKey",
            "propertyName1": "requester_pipedrive_owner_email",
            "propertyName2": "agent_email"
          },
          "typeVersion": 1
        },
        {
          "id": "b9619e3d-c951-47ae-bbb5-db50e7ae5abe",
          "name": "Add contact owner to ticket data",
          "type": "n8n-nodes-base.merge",
          "position": [
            2540,
            400
          ],
          "parameters": {
            "mode": "mergeByKey",
            "propertyName1": "requester_email",
            "propertyName2": "requester_pipedrive_email"
          },
          "typeVersion": 1
        },
        {
          "id": "14f88f5f-2bab-42f2-bea7-a7566e6d45b1",
          "name": "Contact exists in Pipedrive",
          "type": "n8n-nodes-base.if",
          "position": [
            2760,
            400
          ],
          "parameters": {
            "conditions": {
              "string": [
                {
                  "value1": "={{ $json[\"agent_id\"] }}",
                  "operation": "isNotEmpty"
                }
              ]
            }
          },
          "typeVersion": 1
        },
        {
          "id": "38da1ccc-3d23-41cd-84b3-6fc249aedca5",
          "name": "Change assignee to Pipedrive contact owner",
          "type": "n8n-nodes-base.zendesk",
          "position": [
            3020,
            380
          ],
          "parameters": {
            "id": "={{ $json[\"id\"] }}",
            "operation": "update",
            "updateFields": {
              "assigneeEmail": "={{$json[\"requester_pipedrive_owner_email\"]}}"
            }
          },
          "credentials": {
            "zendeskApi": {
              "id": "credential-id",
              "name": "zendeskApi Credential"
            }
          },
          "typeVersion": 1
        },
        {
          "id": "4295e0e2-88e8-4f93-8432-47fff452cfc5",
          "name": "Add a note requester not found",
          "type": "n8n-nodes-base.zendesk",
          "position": [
            3020,
            580
          ],
          "parameters": {
            "id": "={{ $json[\"id\"] }}",
            "operation": "update",
            "updateFields": {
              "internalNote": "Requester not found in Pipedrive"
            }
          },
          "credentials": {
            "zendeskApi": {
              "id": "credential-id",
              "name": "zendeskApi Credential"
            }
          },
          "typeVersion": 1
        }
      ],
      "connections": {
        "Every 5 minutes": {
          "main": [
            [
              {
                "node": "Get last execution timestamp",
                "type": "main",
                "index": 0
              }
            ]
          ]
        },
        "Get agents and admins": {
          "main": [
            [
              {
                "node": "Keep only email and Id",
                "type": "main",
                "index": 0
              }
            ]
          ]
        },
        "Keep only email and Id": {
          "main": [
            [
              {
                "node": "Add Pipedrive agent data to pipedrive contact information",
                "type": "main",
                "index": 1
              }
            ]
          ]
        },
        "Get requester information": {
          "main": [
            [
              {
                "node": "Keep only needed requester information",
                "type": "main",
                "index": 0
              }
            ]
          ]
        },
        "Contact exists in Pipedrive": {
          "main": [
            [
              {
                "node": "Change assignee to Pipedrive contact owner",
                "type": "main",
                "index": 0
              }
            ],
            [
              {
                "node": "Add a note requester not found",
                "type": "main",
                "index": 0
              }
            ]
          ]
        },
        "Get last execution timestamp": {
          "main": [
            [
              {
                "node": "Get tickets created after last execution",
                "type": "main",
                "index": 0
              }
            ]
          ]
        },
        "Search requester in pipedrive": {
          "main": [
            [
              {
                "node": "Get owner information of Pipedrive contact",
                "type": "main",
                "index": 0
              }
            ]
          ]
        },
        "Add a note requester not found": {
          "main": [
            [
              {
                "node": "Set new last execution timestamp",
                "type": "main",
                "index": 0
              }
            ]
          ]
        },
        "Keep only requester owner email": {
          "main": [
            [
              {
                "node": "Add Pipedrive agent data to pipedrive contact information",
                "type": "main",
                "index": 0
              }
            ]
          ]
        },
        "Add contact owner to ticket data": {
          "main": [
            [
              {
                "node": "Contact exists in Pipedrive",
                "type": "main",
                "index": 0
              }
            ]
          ]
        },
        "Keep only needed requester information": {
          "main": [
            [
              {
                "node": "Add requester information to ticket data",
                "type": "main",
                "index": 1
              }
            ]
          ]
        },
        "Add requester information to ticket data": {
          "main": [
            [
              {
                "node": "Search requester in pipedrive",
                "type": "main",
                "index": 0
              },
              {
                "node": "Add contact owner to ticket data",
                "type": "main",
                "index": 0
              }
            ]
          ]
        },
        "Get tickets created after last execution": {
          "main": [
            [
              {
                "node": "Add requester information to ticket data",
                "type": "main",
                "index": 0
              },
              {
                "node": "Get requester information",
                "type": "main",
                "index": 0
              }
            ]
          ]
        },
        "Change assignee to Pipedrive contact owner": {
          "main": [
            [
              {
                "node": "Set new last execution timestamp",
                "type": "main",
                "index": 0
              }
            ]
          ]
        },
        "Get owner information of Pipedrive contact": {
          "main": [
            [
              {
                "node": "Keep only requester owner email",
                "type": "main",
                "index": 0
              }
            ]
          ]
        },
        "Add Pipedrive agent data to pipedrive contact information": {
          "main": [
            [
              {
                "node": "Add contact owner to ticket data",
                "type": "main",
                "index": 1
              }
            ]
          ]
        }
      }
    },
    "lastUpdatedBy": 11,
    "workflowInfo": {
      "nodeCount": 17,
      "nodeTypes": {
        "n8n-nodes-base.if": {
          "count": 1
        },
        "n8n-nodes-base.set": {
          "count": 3
        },
        "n8n-nodes-base.cron": {
          "count": 1
        },
        "n8n-nodes-base.merge": {
          "count": 3
        },
        "n8n-nodes-base.zendesk": {
          "count": 5
        },
        "n8n-nodes-base.pipedrive": {
          "count": 1
        },
        "n8n-nodes-base.httpRequest": {
          "count": 1
        },
        "n8n-nodes-base.functionItem": {
          "count": 2
        }
      }
    },
    "status": "published",
    "user": {
      "name": "n8n Team",
      "username": "n8n-team",
      "bio": "Meet the official n8n team. We specialize in building workflows that transform intricate tasks into seamless operations.",
      "verified": true,
      "links": [
        ""
      ],
      "avatar": "https://gravatar.com/avatar/b3d1a47322f05a8be3d2e7bad6a80c29161bd58b91e4762cbb3ac25e5d0db5a8?r=pg&d=retro&size=200"
    },
    "nodes": [
      {
        "id": 7,
        "icon": "fa:clock",
        "name": "n8n-nodes-base.cron",
        "codex": {
          "data": {
            "alias": [
              "Time",
              "Scheduler",
              "Polling",
              "Cron",
              "Interval"
            ],
            "details": "The Cron node uses Cron under the hood - a time-based job scheduler in Unix-like computer operating systems. Use this node when you want to trigger workflows periodically, especially in more complex scenarios like \"every Tuesday at 9 am\" or \"Weekdays\".",
            "resources": {
              "generic": [
                {
                  "url": "https://n8n.io/blog/2021-goals-level-up-your-vocabulary-with-vonage-and-n8n/",
                  "icon": "🎯",
                  "label": "2021 Goals: Level Up Your Vocabulary With Vonage and n8n"
                },
                {
                  "url": "https://n8n.io/blog/love-at-first-sight-ricardos-n8n-journey/",
                  "icon": "❤️",
                  "label": "Love at first sight: Ricardo’s n8n journey"
                },
                {
                  "url": "https://n8n.io/blog/2021-the-year-to-automate-the-new-you-with-n8n/",
                  "icon": "☀️",
                  "label": "2021: The Year to Automate the New You with n8n"
                },
                {
                  "url": "https://n8n.io/blog/why-business-process-automation-with-n8n-can-change-your-daily-life/",
                  "icon": "🧬",
                  "label": "Why business process automation with n8n can change your daily life"
                },
                {
                  "url": "https://n8n.io/blog/why-i-chose-n8n-over-zapier-in-2020/",
                  "icon": "😍",
                  "label": "Why I chose n8n over Zapier in 2020"
                },
                {
                  "url": "https://n8n.io/blog/how-to-host-virtual-coffee-breaks-with-n8n/",
                  "icon": "☕️",
                  "label": "How to host virtual coffee breaks with n8n"
                },
                {
                  "url": "https://n8n.io/blog/automatically-pulling-and-visualizing-data-with-n8n/",
                  "icon": "📈",
                  "label": "Automatically pulling and visualizing data with n8n"
                },
                {
                  "url": "https://n8n.io/blog/how-to-sync-data-between-two-systems/",
                  "icon": "🏬",
                  "label": "How to synchronize data between two systems (one-way vs. two-way sync"
                },
                {
                  "url": "https://n8n.io/blog/database-monitoring-and-alerting-with-n8n/",
                  "icon": "📡",
                  "label": "Database Monitoring and Alerting with n8n"
                },
                {
                  "url": "https://n8n.io/blog/automate-your-data-processing-pipeline-in-9-steps-with-n8n/",
                  "icon": "⚙️",
                  "label": "Automate your data processing pipeline in 9 steps"
                },
                {
                  "url": "https://n8n.io/blog/5-tasks-you-can-automate-with-notion-api/",
                  "icon": "⚡️",
                  "label": "5 tasks you can automate with the new Notion API "
                },
                {
                  "url": "https://n8n.io/blog/world-poetry-day-workflow/",
                  "icon": "📜",
                  "label": "Celebrating World Poetry Day with a daily poem in Telegram"
                },
                {
                  "url": "https://n8n.io/blog/automate-google-apps-for-productivity/",
                  "icon": "💡",
                  "label": "15 Google apps you can combine and automate to increase productivity"
                },
                {
                  "url": "https://n8n.io/blog/automate-designs-with-bannerbear-and-n8n/",
                  "icon": "🎨",
                  "label": "Automate Designs with Bannerbear and n8n"
                },
                {
                  "url": "https://n8n.io/blog/tracking-time-spent-in-meetings-with-google-calendar-twilio-and-n8n/",
                  "icon": "🗓",
                  "label": "Tracking Time Spent in Meetings With Google Calendar, Twilio, and n8n"
                },
                {
                  "url": "https://n8n.io/blog/creating-error-workflows-in-n8n/",
                  "icon": "🌪",
                  "label": "Creating Error Workflows in n8n"
                },
                {
                  "url": "https://n8n.io/blog/using-automation-to-boost-productivity-in-the-workplace/",
                  "icon": "💪",
                  "label": "Using Automation to Boost Productivity in the Workplace"
                },
                {
                  "url": "https://n8n.io/blog/why-this-product-manager-loves-workflow-automation-with-n8n/",
                  "icon": "🧠",
                  "label": "Why this Product Manager loves workflow automation with n8n"
                },
                {
                  "url": "https://n8n.io/blog/sending-automated-congratulations-with-google-sheets-twilio-and-n8n/",
                  "icon": "🙌",
                  "label": "Sending Automated Congratulations with Google Sheets, Twilio, and n8n "
                },
                {
                  "url": "https://n8n.io/blog/a-low-code-bitcoin-ticker-built-with-questdb-and-n8n-io/",
                  "icon": "📈",
                  "label": "A low-code bitcoin ticker built with QuestDB and n8n.io"
                },
                {
                  "url": "https://n8n.io/blog/benefits-of-automation-and-n8n-an-interview-with-hubspots-hugh-durkin/",
                  "icon": "🎖",
                  "label": "Benefits of automation and n8n: An interview with HubSpot's Hugh Durkin"
                },
                {
                  "url": "https://n8n.io/blog/creating-scheduled-text-affirmations-with-n8n/",
                  "icon": "🤟",
                  "label": "Creating scheduled text affirmations with n8n"
                },
                {
                  "url": "https://n8n.io/blog/how-goomer-automated-their-operations-with-over-200-n8n-workflows/",
                  "icon": "🛵",
                  "label": "How Goomer automated their operations with over 200 n8n workflows"
                }
              ],
              "primaryDocumentation": [
                {
                  "url": "https://docs.n8n.io/integrations/builtin/core-nodes/n8n-nodes-base.scheduletrigger/"
                }
              ]
            },
            "categories": [
              "Core Nodes"
            ],
            "nodeVersion": "1.0",
            "codexVersion": "1.0",
            "subcategories": {
              "Core Nodes": [
                "Flow"
              ]
            }
          }
        },
        "group": "[\"trigger\",\"schedule\"]",
        "defaults": {
          "name": "Cron",
          "color": "#29a568"
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        "iconData": {
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                {
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                {
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                {
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                {
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                {
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                {
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                  "url": "https://n8n.io/blog/creating-scheduled-text-affirmations-with-n8n/",
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                  "url": "https://n8n.io/blog/how-goomer-automated-their-operations-with-over-200-n8n-workflows/",
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                  "url": "https://n8n.io/blog/supercharging-your-conference-registration-process-with-n8n/",
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                {
                  "url": "https://n8n.io/blog/migrating-community-metrics-to-orbit-using-n8n/",
                  "icon": "📈",
                  "label": "Migrating Community Metrics to Orbit using n8n"
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                {
                  "url": "https://n8n.io/blog/build-your-own-virtual-assistant-with-n8n-a-step-by-step-guide/",
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                {
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                {
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