{"workflow":{"id":14553,"name":"Triage video bug support tickets using WayinVideo and GPT-4o-mini to Google Sheets","views":2,"recentViews":1,"totalViews":2,"createdAt":"2026-04-01T11:34:09.232Z","description":"Submit a screen recording URL, customer name, and bug type through a simple web form. The workflow automatically scans the recording using [WayinVideo](https://wayin.ai/api/) AI to pinpoint the exact moment the bug occurs, then uses GPT-4o-mini to write a structured support ticket with priority, steps to reproduce, and a fix suggestion. The completed ticket is saved instantly as a new row in your Google Sheet — ready for your dev team. Built for support agents, QA teams, and SaaS companies who want to triage bugs faster without manual video scrubbing.\n\n---\n\n## What This Workflow Does\n\n- **AI bug detection** — Sends the screen recording to WayinVideo, which scans the video and finds the exact timestamp where the bug occurs\n- **Smart polling loop** — Automatically waits 45 seconds then checks for results, retrying until WayinVideo returns the bug moments\n- **Structured ticket generation** — GPT-4o-mini reads the bug moment data and writes a full support ticket with priority level, steps to reproduce, expected vs actual behaviour, and a suggested fix\n- **Auto-triage and assignment** — The AI decides severity (Critical to Low) and which team should own it (Backend, Frontend, QA, DevOps, or Product)\n- **Google Sheets logging** — Every ticket is saved with customer name, bug type, recording URL, timestamp, ticket content, status, and submission date\n- **Web form trigger** — A built-in form lets any support agent submit a bug report without touching n8n directly\n\n---\n\n## Setup Requirements\n\n### Tools you'll need\n\n- Active n8n instance (self-hosted or n8n Cloud)\n- WayinVideo account + API key (for AI video bug detection)\n- OpenAI API key (GPT-4o-mini for ticket generation)\n- Google account with Google Sheets OAuth access\n\n**Estimated Setup Time: 10–15 minutes**\n\n---\n\n## Step-by-Step Setup\n\n1. **Get your WayinVideo API key** — Sign in to your WayinVideo account at [WayinVideo](https://wayin.ai/api/), go to your API settings, and copy your key.\n\n2. **Add the WayinVideo key to the Find Bug Moments step** — Open the node called **2. WayinVideo — Find Bug Moments** and replace `YOUR_WAYINVIDEO_API_KEY` in the Authorization header with your actual key.\n\n3. **Add the WayinVideo key to the Get Bug Moments step** — Open the node called **4. WayinVideo — Get Bug Moments** and replace `YOUR_WAYINVIDEO_API_KEY` in the Authorization header with your actual key.\n\n   > ⚠️ Your WayinVideo API key appears in **two nodes** — replace it in both **2. WayinVideo — Find Bug Moments** and **4. WayinVideo — Get Bug Moments** or the workflow will fail.\n\n4. **Add your OpenAI API key** — In n8n, go to Credentials and create a new OpenAI credential. Paste your API key there. Then connect that credential to the node called **6a. OpenAI — Chat Model (GPT-4o-mini)**.\n\n5. **Create your Google Sheet** — Make a new Google Sheet with a tab named exactly **Bug Tickets**. Add these column headers in row 1:\n\n   | Customer Name | Bug Type | Recording URL | Bug Moments Found | Top Bug Timestamp | Bug Ticket | Status | Date Submitted |\n\n6. **Connect your Google account** — In n8n, create a Google Sheets OAuth2 credential and connect your Google account. Apply that credential to the node called **7. Google Sheets — Save Bug Ticket**.\n\n7. **Add your Google Sheet ID** — Open the node **7. Google Sheets — Save Bug Ticket** and replace `YOUR_GOOGLE_SHEET_ID` with your actual Sheet ID. You can find this in the Google Sheet URL — it is the long string of characters between `/d/` and `/edit`.\n\n8. **Activate the workflow** — Toggle the workflow to Active. Open the form URL from the **1. Form — Bug Recording + Details** node and submit a test bug report to confirm everything is working.\n---\n\n## How It Works (Step by Step)\n\n**Step 1 — Web Form (Bug Recording + Details)**\nA support agent opens a web form and fills in three fields: the screen recording URL, the customer's name, and the type of bug (for example: Login Error, Payment Failure, or App Crash). Submitting the form kicks off the entire workflow automatically.\n\n**Step 2 — WayinVideo — Find Bug Moments**\nThe recording URL is sent to the WayinVideo API with an instruction to search for moments matching the reported bug type. WayinVideo scans the video using AI and starts building a list of the most relevant bug moments, including timestamps and relevance scores. The API returns a job ID that is used in the next steps.\n\n**Step 3 — Wait 45 Seconds**\nThe workflow pauses for 45 seconds to give WayinVideo time to process the video before checking for results.\n\n**Step 4 — WayinVideo — Get Bug Moments**\nUsing the job ID from Step 2, the workflow requests the results from WayinVideo. This returns a list of clips, each with a title, description, start and end timestamp, and a relevance score.\n\n**Step 5 — Check: Bug Moments Found?**\nThe workflow checks whether WayinVideo has returned any bug moment clips yet.\n- **If yes** — it moves forward to generate the ticket.\n- **If no** — it loops back to Step 3, waits another 45 seconds, and checks again.\n\n> ⚠️ If WayinVideo never returns results (for example, if the URL is broken or the video format is unsupported), this loop will repeat indefinitely. Consider adding a retry limit to avoid runaway executions.\n\n**Step 6 — AI Agent — Generate Bug Ticket**\nGPT-4o-mini receives the customer details from the form and the bug moment data from WayinVideo. It writes a complete structured support ticket covering: a one-sentence bug summary, priority level, bug category, exact video timestamp, steps to reproduce, expected vs actual behaviour, which team to assign it to, and a suggested fix.\n\n**Step 7 — Google Sheets — Save Bug Ticket**\nThe completed ticket is appended as a new row in your Google Sheet. The row includes the customer name, bug type, recording URL, number of bug moments found, the top bug timestamp, the full ticket text, a status of \"Open\", and the submission date and time.\n\n---\n\n## Key Features\n\n✅ **Exact bug timestamp detection** — WayinVideo pinpoints the precise moment in the recording where the bug occurs, so your dev team doesn't have to watch the whole video\n✅ **Auto-priority assignment** — GPT-4o-mini assigns Critical, High, Medium, or Low priority based on the type of bug reported\n✅ **Auto-team routing** — The AI decides whether the ticket belongs to Backend Dev, Frontend Dev, QA, DevOps, or Product — no manual triage needed\n✅ **Smart retry loop** — The workflow polls WayinVideo automatically every 45 seconds until results are ready, with no manual intervention required\n✅ **Structured ticket format** — Every ticket follows the same format with all required fields, making it consistent and ready to import into any project management tool\n✅ **Zero-code form** — Support agents submit bug reports through a hosted web form — no n8n access needed\n✅ **Full audit trail in Sheets** — Every ticket is logged with submission date, recording URL, and status so nothing falls through the cracks\n\n---\n\n## Customisation Options\n\n**Capture more bug moments** — In the node **2. WayinVideo — Find Bug Moments**, change `\"limit\": 3` to `\"limit\": 5` to detect up to five bug moments per recording instead of three.\n\n**Use a more powerful AI model** — In the node **6a. OpenAI — Chat Model (GPT-4o-mini)**, switch from `gpt-4o-mini` to `gpt-4o` for higher-quality ticket writing on complex or ambiguous bugs.\n\n**Send instant Slack alerts** — Add a Slack node after **7. Google Sheets — Save Bug Ticket** to notify your dev channel as soon as a new ticket is saved, including the priority level and timestamp.\n\n**Add a max-retry counter** — To prevent the polling loop from running forever, add a counter variable that increments each loop and an extra condition in **5. If — Bug Moments Found?** to stop after a set number of attempts (for example, 10 retries).\n\n**Push tickets to Jira or Linear** — Replace or add after the Google Sheets node an HTTP Request node that calls the Jira or Linear API to create an issue automatically from the generated ticket content.\n\n**Support multiple languages** — Change `\"target_lang\": \"en\"` in **2. WayinVideo — Find Bug Moments** to another language code (for example `\"fr\"` or `\"de\"`) to handle recordings in other languages.\n\n---\n\n## Support\n\nNeed help setting this up or want a custom version built for your team or agency?\n\n📧 Email: [info@isawow.com](info@isawow.com)\n🌐 Website: [https://isawow.com/](https://isawow.com/)","workflow":{"meta":{"instanceId":"bc8ca75c203589705ae2e446cad7181d6f2a7cc1766f958ef9f34810e53b8cb2"},"nodes":[{"id":"cb2a1099-23d0-4f51-a63a-79d25ce0aec0","name":"Main — Overview & Setup","type":"n8n-nodes-base.stickyNote","position":[0,-192],"parameters":{"width":400,"height":860,"content":"## AI Bug Ticket Generator — WayinVideo + GPT-4o-mini + Google Sheets\nAutomatically triage customer bug reports from screen recordings. WayinVideo AI finds the exact bug moment in the video, GPT-4o-mini generates a structured support ticket, and it is saved to Google Sheets.\n\n### How it works\n1. A support agent submits a screen recording URL, customer name, and bug type via the web form.\n2. WayinVideo scans the recording to find the exact bug moment using AI.\n3. GPT-4o-mini analyzes the moment and generates a structured ticket (priority, steps to reproduce, fix suggestion).\n4. The completed ticket is appended to a Google Sheet for the support team.\n\n### Setup\n1. Replace YOUR_WAYINVIDEO_API_KEY in nodes \"2. WayinVideo — Find Bug Moments\" and \"4. WayinVideo — Get Bug Moments\".\n2. Add your OpenAI API key to the credential in node \"6a. OpenAI — Chat Model\".\n3. Replace YOUR_GOOGLE_SHEET_ID in node \"7. Google Sheets — Save Bug Ticket\".\n4. Connect your Google account in node \"7. Google Sheets — Save Bug Ticket\" via OAuth2.\n\n### Customization tips\n- Increase limit from 3 to 5 in node 2 to capture more bug moments.\n- Swap gpt-4o-mini for gpt-4o for higher-quality ticket generation.\n- Add a Slack node after step 7 to notify the dev team instantly."},"typeVersion":1},{"id":"d9177c75-be48-44c0-b100-3795682426f4","name":"Section — Input","type":"n8n-nodes-base.stickyNote","position":[432,0],"parameters":{"color":5,"width":260,"height":116,"content":"## 1. Input\nSupport agent submits a screen recording URL, customer name, and bug type via a web form."},"typeVersion":1},{"id":"26209167-b590-4d98-b8dd-5307706fb2d4","name":"Section — WayinVideo Bug Detection","type":"n8n-nodes-base.stickyNote","position":[736,0],"parameters":{"color":5,"width":740,"height":116,"content":"## 2. WayinVideo Bug Detection\nSubmits the recording to WayinVideo to find the exact bug moment. Waits 45s then polls for results."},"typeVersion":1},{"id":"d3ec4e29-9ef6-4628-8a91-d8680a3da86c","name":"Section — AI Ticket + Save","type":"n8n-nodes-base.stickyNote","position":[1504,0],"parameters":{"color":5,"width":900,"height":116,"content":"## 3. AI Ticket Generation + Save\nIf bug moments found, GPT-4o-mini generates a structured ticket and saves it to Google Sheets. If not yet ready, loops back to wait 45s and poll again."},"typeVersion":1},{"id":"669cb4a9-bdab-4271-a0ad-49f4a4062880","name":"Warning — Infinite Loop Risk","type":"n8n-nodes-base.stickyNote","position":[1472,512],"parameters":{"color":3,"width":480,"height":140,"content":"## ⚠️ WARNING — Infinite Loop Risk\nIf WayinVideo never returns bug moments (invalid URL or unsupported format), this workflow loops forever. Add a max-retry counter to the If node to prevent runaway executions."},"typeVersion":1},{"id":"ad5f1f47-ca06-40b6-a6c4-af449bdfcd55","name":"Warning — Hardcoded API Key","type":"n8n-nodes-base.stickyNote","position":[736,352],"parameters":{"color":3,"width":480,"height":140,"content":"## ⚠️ WARNING — Hardcoded API Key\nThe WayinVideo API key is stored in plain text inside node parameters. Move it to an n8n Credential (Header Auth) for security before sharing this workflow."},"typeVersion":1},{"id":"69cf641d-65f0-4a9c-8553-6d09e8fb2571","name":"1. 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WayinVideo — Find Bug Moments","type":"n8n-nodes-base.httpRequest","position":[736,144],"parameters":{"url":"https://wayinvideo-api.wayin.ai/api/v2/clips/find-moments","method":"POST","options":{},"jsonBody":"={\n  \"video_url\": \"{{ $json['Screen Recording URL'] }}\",\n  \"query\": \"{{ $json['Bug Type'] }} error or problem moment\",\n  \"project_name\": \"Bug - {{ $json['Customer Name'] }}\",\n  \"limit\": 3,\n  \"enable_export\": false,\n  \"target_lang\": \"en\"\n}","sendBody":true,"sendHeaders":true,"specifyBody":"json","headerParameters":{"parameters":[{"name":"Authorization","value":"Bearer YOUR_TOKEN_HERE"},{"name":"x-wayinvideo-api-version","value":"v2"},{"name":"Content-Type","value":"application/json"}]}},"typeVersion":4.2},{"id":"4df19fbf-1bff-43d2-bb72-68f8047c3f9f","name":"3. Wait — 45 Seconds","type":"n8n-nodes-base.wait","position":[976,144],"webhookId":"wait-bug-45s","parameters":{"amount":45},"typeVersion":1.1},{"id":"14326553-d457-42e8-8ceb-5109198b71be","name":"4. WayinVideo — Get Bug Moments","type":"n8n-nodes-base.httpRequest","position":[1216,144],"parameters":{"url":"=https://wayinvideo-api.wayin.ai/api/v2/clips/find-moments/results/{{ $('2. WayinVideo — Find Bug Moments').item.json.data.id }}","options":{},"sendHeaders":true,"headerParameters":{"parameters":[{"name":"Authorization","value":"Bearer YOUR_TOKEN_HERE"},{"name":"x-wayinvideo-api-version","value":"v2"},{"name":"Content-Type","value":"application/json"}]}},"typeVersion":4.2},{"id":"bd3d9449-8412-4030-9455-b71135e58548","name":"5. If — Bug Moments Found?","type":"n8n-nodes-base.if","position":[1424,144],"parameters":{"options":{},"conditions":{"options":{"version":3,"leftValue":"","caseSensitive":true,"typeValidation":"strict"},"combinator":"and","conditions":[{"id":"aea7f509-3809-4302-9a09-a0232541e1ac","operator":{"type":"array","operation":"notEmpty","singleValue":true},"leftValue":"={{ $json.data.clips }}","rightValue":""}]}},"typeVersion":2.3},{"id":"a62356de-bf17-43ab-8089-fb1d5e74737a","name":"6. AI Agent — Generate Bug Ticket","type":"@n8n/n8n-nodes-langchain.agent","position":[1648,128],"parameters":{"text":"=You are a technical support engineer. Analyze the bug moments found in the customer's screen recording and create a structured support ticket.\n\nCustomer Name: {{ $('1. Form — Bug Recording + Details').item.json['Customer Name'] }}\nBug Type Reported: {{ $('1. Form — Bug Recording + Details').item.json['Bug Type'] }}\nRecording URL: {{ $('1. Form — Bug Recording + Details').item.json['Screen Recording URL'] }}\n\nBug Moments Found by WayinVideo:\n{{ $('4. WayinVideo — Get Bug Moments').item.json.data.clips.map(c => 'Moment ' + (c.idx + 1) + ': ' + c.title + ' | Time: ' + Math.floor(c.begin_ms/1000) + 's - ' + Math.floor(c.end_ms/1000) + 's | Description: ' + c.desc + ' | Relevance Score: ' + c.score).join('\\n') }}\n\nCreate a bug ticket using this exact format:\n\nBUG SUMMARY:\n[Write 1 clear sentence describing what the bug is]\n\nPRIORITY: [Choose one: Critical / High / Medium / Low]\n- Critical = payment, login, data loss, app crash\n- High = major feature not working\n- Medium = UI issue, minor feature broken\n- Low = cosmetic or text issue\n\nBUG CATEGORY: [Choose one: Authentication / Payment / UI / Performance / App Crash / API Error / Other]\n\nEXACT LOCATION IN VIDEO:\n[Timestamp where bug appears — from WayinVideo data above]\n\nSTEPS TO REPRODUCE:\n1. [What the user was doing based on the moment description]\n2. [What action triggered the bug]\n3. [What happened next]\n\nEXPECTED BEHAVIOR:\n[What should have happened]\n\nACTUAL BEHAVIOR:\n[What actually happened — based on the bug moment description]\n\nASSIGN TO: [Choose one: Backend Dev / Frontend Dev / QA Team / DevOps / Product Team]\n\nSUGGESTED FIX:\n[Write 1-2 lines on what might be causing this and how to investigate]\n\nSTATUS: Open","options":{},"promptType":"define"},"typeVersion":3.1},{"id":"711b5f37-961a-433a-bd54-e03501ccab65","name":"6a. OpenAI — Chat Model (GPT-4o-mini)","type":"@n8n/n8n-nodes-langchain.lmChatOpenAi","position":[1648,352],"parameters":{"model":{"__rl":true,"mode":"list","value":"gpt-4o-mini"},"options":{},"builtInTools":{}},"typeVersion":1.3},{"id":"49c6b8dc-e28e-4c37-8bcb-4df879fe58d6","name":"7. 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