{"workflow":{"id":14528,"name":"Monitor low-rated WooCommerce reviews with Google Sheets, Slack and OpenAI","views":2,"recentViews":1,"totalViews":2,"createdAt":"2026-03-31T12:38:47.184Z","description":"# (Retail) Social Review Monitoring\n\nThis workflow automatically monitors WooCommerce product reviews, detects low-rated and approved reviews, checks whether the review already exists in Google Sheets, updates or inserts records accordingly, and sends a clear Slack alert generated using OpenAI for new low-rated reviews.\n\nThis workflow runs on a schedule, fetches WooCommerce product reviews, filters only approved reviews with low ratings (≤ 2 stars), checks if the review already exists in Google Sheets, and then:\n\n*   **Updates** the existing record if the review is already stored\n*   **Generates a Slack alert** using OpenAI and **adds a new row** if the review is new\n    \nYou receive:\n\n*   **Automated monitoring of customer reviews**\n*   **Centralized Google Sheets tracking** for low-rated reviews\n*   **Instant Slack alerts** for new negative feedback\n    \nIdeal for support, product and operations teams who want fast visibility into unhappy customer feedback without manual checks.\n\n\n## What It Does\n\nThis workflow automates negative review detection and response:\n\n1.  Runs automatically every 5 hours\n2.  Fetches product reviews from WooCommerce\n3.  Processes reviews one by one\n4.  Filters only approved reviews\n5.  Identifies low-rated reviews (≤ 2 stars)\n6.  Checks if the review already exists in Google Sheets\n7.  Updates existing records or inserts new ones\n8.  Sends a professional Slack alert for new reviews\n\nThis ensures no duplicate alerts and keeps your review data up to date.\n\n\n## Who’s It For\n\nThis workflow is ideal for:\n\n*   E-commerce teams\n*   Customer support teams\n*   Product managers\n*   QA and operations teams\n*   Store owners monitoring customer satisfaction\n    \n\n## Requirements to Use This Workflow\n\nTo run this workflow, you need:\n\n*   **n8n instance** (cloud or self-hosted)\n*   **WooCommerce REST API credentials**\n*   **Google Sheets account** with edit access\n*   **Slack workspace** with API permissions\n*   **OpenAI API key**\n    \n\n## How It Works\n\n1.  **Scheduled Trigger** – Workflow runs automatically every 5 hours\n2.  **Fetch Reviews** – Pulls product reviews from WooCommerce\n3.  **Normalize Data** – Extracts required fields\n4.  **Loop Reviews** – Processes reviews one by one\n5.  **Approval Check** – Allows only approved reviews\n6.  **Rating Check** – Filters reviews rated 2 stars or lower\n7.  **Sheet Lookup** – Checks if review ID already exists\n8.  **Decision Logic** – Routes based on review existence\n9.  **AI Message Creation** – Generates a Slack alert for new reviews\n10.  **Slack Notification** – Sends alert to the configured channel\n11.  **Sheet Update** – Updates or appends review data\n    \n\n## Setup Steps\n\n1.  Import the provided n8n workflow JSON file\n2.  Configure **WooCommerce HTTP Request** node with your credentials\n3.  Connect your **Google Sheets** account and select the correct sheet\n4.  Connect your **Slack** account and choose a channel\n5.  Add your **OpenAI API key** to the OpenAI node\n6.  Verify column names match your Google Sheet\n7.  Activate the workflow\n    \n\n## How To Customize Nodes\n\n### Change Rating Threshold\n\nModify the **Check Low Rating** IF node:\n\n*   Adjust rating value (e.g., ≤ 3 stars)\n*   Add additional conditions if needed\n    \n### Customize Slack Message\n\nEdit the OpenAI prompt to:\n\n*   Change tone\n*   Add mentions\n*   Include product links\n\n### Customize Google Sheet\n\nYou can add extra columns such as:\n\n*   Response status\n*   Assigned team member\n*   Resolution notes\n    \n\n## Add-Ons (Optional Enhancements)\n\nYou can extend this workflow to:\n\n*   Auto-create support tickets\n*   Send email alerts\n*   Detect repeated negative reviewers\n*   Add sentiment analysis\n*   Generate daily or weekly summary reports\n    \n\n## Use Case Examples\n\n### 1\\. Customer Support Alerts\n\nNotify support teams instantly about negative feedback.\n\n### 2\\. Product Quality Tracking\n\nIdentify recurring product issues early.\n\n### 3\\. Review Auditing\n\nMaintain a clean, duplicate-free review log.\n\n\n## Troubleshooting Guide\n\n| Issue                | Possible Cause            | Solution                              |\n|----------------------|--------------------------|----------------------------------------|\n| No Slack alert       | Slack credentials missing| Reconnect Slack API                    |\n| Duplicate rows       | Review ID mismatch       | Verify lookup column                   |\n| Sheet update fails   | Column name mismatch     | Match sheet headers                    |\n| Workflow not running | Trigger disabled         | Enable Schedule Trigger                |\n\n\n## Need Help?\n\nIf you need help customizing or extending this workflow with advanced features like adding ticketing, dashboards or analytics, then our [n8n workflow developers](https://www.weblineindia.com/hire-n8n-developers/) at **WeblineIndia** will be happy to 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}}"},{"id":"b3e49fa0-8719-41b4-9d66-4995bfe66551","name":"status","type":"string","value":"={{ $json.status }}"}]}},"typeVersion":3.4},{"id":"ca93fa10-e4f8-4ce7-8b64-b4b0e2965f8c","name":"Process reviews one by one","type":"n8n-nodes-base.splitInBatches","position":[-1104,-80],"parameters":{"options":{}},"typeVersion":3},{"id":"7b2d2c1b-0dc0-4601-ab6b-7ae1c55caf0a","name":"Check review approval","type":"n8n-nodes-base.if","position":[-864,-64],"parameters":{"options":{},"conditions":{"options":{"version":2,"leftValue":"","caseSensitive":true,"typeValidation":"strict"},"combinator":"and","conditions":[{"id":"75691765-feb5-4b62-b7b4-69e7ac10ee31","operator":{"name":"filter.operator.equals","type":"string","operation":"equals"},"leftValue":"={{ $json.status }}","rightValue":"approved"}]}},"typeVersion":2.2},{"id":"6ac24081-614f-4a3b-ad09-8103c88bedfb","name":"Check low 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account 37"}},"typeVersion":4.7},{"id":"45a3201e-4460-4cf5-b78a-6fc7d3661776","name":"Is new review?","type":"n8n-nodes-base.if","position":[-272,-128],"parameters":{"options":{},"conditions":{"options":{"version":2,"leftValue":"","caseSensitive":true,"typeValidation":"strict"},"combinator":"and","conditions":[{"id":"5ce3a9f8-2931-493e-8275-92599c93c832","operator":{"type":"number","operation":"equals"},"leftValue":"={{ $items().length }}","rightValue":0}]}},"typeVersion":2.2},{"id":"49fc0963-ef19-4445-ba29-a2507402fb01","name":"Genrate Alert message","type":"@n8n/n8n-nodes-langchain.openAi","position":[-48,-320],"parameters":{"modelId":{"__rl":true,"mode":"list","value":"gpt-4-turbo","cachedResultName":"GPT-4-TURBO"},"options":{},"responses":{"values":[{"content":"=You are a customer support assistant.\n\nCreate a short Slack alert message for a low-rated product review.\n\nRules:\n- Keep it under 4 lines\n- Professional and urgent tone\n- No emojis except \n- Remove HTML\n- Mention product name and issue clearly\n- Do NOT invent facts\n\nReview details:\nProduct: {{$json.product_name}}\nRating: {{$json.rating}} stars\nReviewer: {{$json.reviewer}}\nReview: {{ $json.review_text }}\n"}]},"builtInTools":{}},"credentials":{"openAiApi":{"id":"iK6nSUWibiMc128j","name":"OpenAi account 17"}},"typeVersion":2},{"id":"77b56cfd-d260-438e-8013-38949c6503eb","name":"Send slack alert","type":"n8n-nodes-base.slack","position":[288,-320],"webhookId":"5cf4c1f9-7e9e-41d4-9534-70675f0afa14","parameters":{"text":"={{ $json.output[0].content[0].text }}","select":"channel","channelId":{"__rl":true,"mode":"list","value":"C09S57E2JQ2","cachedResultName":"n8n"},"otherOptions":{"includeLinkToWorkflow":false}},"credentials":{"slackApi":{"id":"NwllndcJLwnQYcFB","name":"Slack account 15"}},"typeVersion":2.3},{"id":"ce1fa2d0-0649-4dc4-ad45-e7329d967c80","name":"Log new review","type":"n8n-nodes-base.googleSheets","position":[544,-320],"parameters":{"columns":{"value":{"rating":"={{ $('Check low 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}}"},"schema":[{"id":"Product_name","type":"string","display":true,"required":false,"displayName":"Product_name","defaultMatch":false,"canBeUsedToMatch":true},{"id":"rating","type":"string","display":true,"required":false,"displayName":"rating","defaultMatch":false,"canBeUsedToMatch":true},{"id":"review_id","type":"string","display":true,"required":false,"displayName":"review_id","defaultMatch":false,"canBeUsedToMatch":true},{"id":"reviewer","type":"string","display":true,"required":false,"displayName":"reviewer","defaultMatch":false,"canBeUsedToMatch":true},{"id":"review","type":"string","display":true,"required":false,"displayName":"review","defaultMatch":false,"canBeUsedToMatch":true},{"id":"created_at","type":"string","display":true,"required":false,"displayName":"created_at","defaultMatch":false,"canBeUsedToMatch":true},{"id":"product_link","type":"string","display":true,"removed":false,"required":false,"displayName":"product_link","defaultMatch":false,"canBeUsedToMatch":true}],"mappingMode":"defineBelow","matchingColumns":[],"attemptToConvertTypes":false,"convertFieldsToString":false},"options":{},"operation":"append","sheetName":{"__rl":true,"mode":"list","value":950689864,"cachedResultUrl":"#","cachedResultName":"product_rating"},"documentId":{"__rl":true,"mode":"list","value":"1TkODFnQS4sw8-ullt0U34aph2FMLteyUJvUYC6GarI0","cachedResultUrl":"#","cachedResultName":"New Order Track"}},"credentials":{"googleSheetsOAuth2Api":{"id":"2fCOYWOabnNFkgSM","name":"Google Sheets account 37"}},"typeVersion":4.7},{"id":"3f14e1b4-b4bc-44a1-923e-d99282a82d72","name":"Update existing review","type":"n8n-nodes-base.googleSheets","position":[-32,32],"parameters":{"columns":{"value":{"rating":"={{ $json.rating }}","review":"={{ $json.review }}","reviewer":"={{ $json.reviewer }}","review_id":"={{ $json.review_id }}","created_at":"={{ $json.created_at }}","row_number":"={{ $json.row_number }}","Product_name":"={{ $json.Product_name }}","product_link":"={{ $json.product_link }}"},"schema":[{"id":"Product_name","type":"string","display":true,"required":false,"displayName":"Product_name","defaultMatch":false,"canBeUsedToMatch":true},{"id":"rating","type":"string","display":true,"required":false,"displayName":"rating","defaultMatch":false,"canBeUsedToMatch":true},{"id":"review_id","type":"string","display":true,"required":false,"displayName":"review_id","defaultMatch":false,"canBeUsedToMatch":true},{"id":"reviewer","type":"string","display":true,"required":false,"displayName":"reviewer","defaultMatch":false,"canBeUsedToMatch":true},{"id":"review","type":"string","display":true,"required":false,"displayName":"review","defaultMatch":false,"canBeUsedToMatch":true},{"id":"created_at","type":"string","display":true,"required":false,"displayName":"created_at","defaultMatch":false,"canBeUsedToMatch":true},{"id":"product_link","type":"string","display":true,"required":false,"displayName":"product_link","defaultMatch":false,"canBeUsedToMatch":true},{"id":"row_number","type":"number","display":true,"removed":false,"readOnly":true,"required":false,"displayName":"row_number","defaultMatch":false,"canBeUsedToMatch":true}],"mappingMode":"defineBelow","matchingColumns":["row_number"],"attemptToConvertTypes":false,"convertFieldsToString":false},"options":{},"operation":"update","sheetName":{"__rl":true,"mode":"list","value":950689864,"cachedResultUrl":"#","cachedResultName":"product_rating"},"documentId":{"__rl":true,"mode":"list","value":"1TkODFnQS4sw8-ullt0U34aph2FMLteyUJvUYC6GarI0","cachedResultUrl":"#","cachedResultName":"New Order Track"}},"credentials":{"googleSheetsOAuth2Api":{"id":"2fCOYWOabnNFkgSM","name":"Google Sheets account 37"}},"typeVersion":4.7},{"id":"40a67bb4-b21b-47dd-8696-266f0609eec2","name":"Sticky Note","type":"n8n-nodes-base.stickyNote","position":[-2384,-816],"parameters":{"width":432,"height":784,"content":"## How it works\n\n\nThis workflow runs on a schedule or webhook and processes reviews one by one to keep everything clean and controlled.\nFirst, it checks whether a review is approved and valid. Then it looks at the rating to find low-rated reviews (for example, 1 or 2 stars) that need attention.\n\nBefore taking any action, the workflow checks a Google Sheet to see if the review already exists using the review ID.\n• If the review already exists, the workflow updates the existing record.\n• If the review does not exist, it treats it as a new review and sends the data to the OpenAI node to create a clear alert message.\n\nFinally, alerts can be sent to Slack or email, and all reviews are logged in Google Sheets. This ensures no duplicate alerts and keeps a complete history of customer feedback.\n\n\n## Setup steps\n\n**1.** Set a **schedule trigger** or **webhook** to receive reviews.\n\n**2.** Use **Split in Batches** to process reviews one at a time.\n\n**3.** Add IF checks for **approval status** and **low rating.**\n\n**4.** Connect **Google Sheets – Get Rows** to search by review ID.\n\n**5.** Use an IF node to decide **new review vs existing review.**\n\n**6.** Send new reviews to **OpenAI** for alert message creation.\n\n**7.** Send alerts via **Slack or Email** and update Google Sheets.\n"},"typeVersion":1},{"id":"14d40fe8-01dd-427c-86f4-a51d28659afe","name":"Sticky Note1","type":"n8n-nodes-base.stickyNote","position":[-1872,-160],"parameters":{"color":7,"height":224,"content":"Triggers the workflow automatically every 5 hours to check for new product reviews."},"typeVersion":1},{"id":"68d1dc58-4fdd-435b-895d-9f967cc99a84","name":"Sticky Note2","type":"n8n-nodes-base.stickyNote","position":[-1616,-272],"parameters":{"color":7,"width":432,"height":368,"content":"## Fetch Reviews & Normalize reviews\n\n**Fetch woocommerce reviews :**  Fetches all product reviews from WooCommerce using REST API authentication.\n\n**Normalize Review Data :** Cleans and maps required review fields into a consistent format for processing.\n"},"typeVersion":1},{"id":"dcf8d9a5-e655-439e-8f60-2a1f79fe6bbd","name":"Sticky Note3","type":"n8n-nodes-base.stickyNote","position":[-112,-512],"parameters":{"color":7,"width":832,"height":448,"content":"## Generate Message &  Log Review\n\n**Generate Alert Message :**  Creates a short, professional Slack alert message for a new low-rated review.\n**Send slack Alert :** Sends the generated alert message to the support Slack channel.\n**Log New Review :** Stores new low-rated review details in Google Sheets for tracking.\n"},"typeVersion":1},{"id":"052a4f8e-c5c6-4cae-a7f2-427e3a1acb50","name":"Sticky Note4","type":"n8n-nodes-base.stickyNote","position":[-1168,-416],"parameters":{"color":7,"width":1024,"height":544,"content":"## Review Validation & Deduplication Process\n\n**Process Reviews One by One :** Processes each review individually to avoid duplicates and control execution flow.\n**Check Review Approval :** Allows only approved reviews to continue further in the workflow.\n**Check Low Rating :** Filters reviews to identify low-rated products that need attention.\n**Find Review in Sheet :** Checks Google Sheet to see if the review already exists using review ID.\n**Is New Review? :** Determines whether the review is new or already present in the sheet."},"typeVersion":1},{"id":"87f38e61-78ef-4a82-8bf7-20dfb31dfc2a","name":"Sticky Note5","type":"n8n-nodes-base.stickyNote","position":[-112,-32],"parameters":{"color":7,"width":304,"height":272,"content":"Updates the existing review record in Google Sheets if it already exists."},"typeVersion":1}],"active":false,"pinData":{},"settings":{"executionOrder":"v1"},"versionId":"c713558d-4537-4c9b-8b36-ef73f19a4c68","connections":{"Is new review?":{"main":[[{"node":"Genrate Alert message","type":"main","index":0}],[{"node":"Update existing review","type":"main","index":0}]]},"Log new review":{"main":[[{"node":"Process reviews one by one","type":"main","index":0}]]},"Check low rating":{"main":[[{"node":"Find review in sheet","type":"main","index":0}],[{"node":"Process reviews one by one","type":"main","index":0}]]},"Send slack alert":{"main":[[{"node":"Log new review","type":"main","index":0}]]},"Find review in sheet":{"main":[[{"node":"Is new review?","type":"main","index":0}]]},"Check review approval":{"main":[[{"node":"Check low rating","type":"main","index":0}],[]]},"Genrate Alert message":{"main":[[{"node":"Send slack alert","type":"main","index":0}]]},"Normalize review data":{"main":[[{"node":"Process reviews one by one","type":"main","index":0}]]},"Update existing review":{"main":[[{"node":"Process reviews one by one","type":"main","index":0}]]},"Trigger on schedule time":{"main":[[{"node":"Fetch woocommerce reviews","type":"main","index":0}]]},"Fetch woocommerce reviews":{"main":[[{"node":"Normalize review data","type":"main","index":0}]]},"Process reviews one by one":{"main":[[],[{"node":"Check review approval","type":"main","index":0}]]}}},"lastUpdatedBy":29,"workflowInfo":{"nodeCount":18,"nodeTypes":{"n8n-nodes-base.if":{"count":3},"n8n-nodes-base.set":{"count":1},"n8n-nodes-base.slack":{"count":1},"n8n-nodes-base.stickyNote":{"count":6},"n8n-nodes-base.httpRequest":{"count":1},"n8n-nodes-base.googleSheets":{"count":3},"n8n-nodes-base.splitInBatches":{"count":1},"n8n-nodes-base.scheduleTrigger":{"count":1},"@n8n/n8n-nodes-langchain.openAi":{"count":1}}},"status":"published","readyToDemo":null,"user":{"name":"WeblineIndia","username":"weblineindia","bio":"A Leading Software Engineering, Consulting & Outsourcing Services Company in USA & India serving Clients Globally since 1999.","verified":true,"links":["https://www.weblineindia.com/hire-n8n-developers/"],"avatar":"https://gravatar.com/avatar/a229d43aefca4588581583c58bb37b4773aebbdf4c1fef86a08bb1d38eae91fa?r=pg&d=retro&size=200"},"nodes":[{"id":18,"icon":"file:googleSheets.svg","name":"n8n-nodes-base.googleSheets","codex":{"data":{"alias":["CSV","Sheet","Spreadsheet","GS"],"resources":{"generic":[{"url":"https://n8n.io/blog/love-at-first-sight-ricardos-n8n-journey/","icon":"❤️","label":"Love at first sight: Ricardo’s n8n journey"},{"url":"https://n8n.io/blog/why-business-process-automation-with-n8n-can-change-your-daily-life/","icon":"🧬","label":"Why business process automation with n8n can change your daily life"},{"url":"https://n8n.io/blog/automatically-adding-expense-receipts-to-google-sheets-with-telegram-mindee-twilio-and-n8n/","icon":"🧾","label":"Automatically Adding Expense Receipts to Google Sheets with Telegram, Mindee, Twilio, and n8n"},{"url":"https://n8n.io/blog/supercharging-your-conference-registration-process-with-n8n/","icon":"🎫","label":"Supercharging your conference registration process with n8n"},{"url":"https://n8n.io/blog/creating-triggers-for-n8n-workflows-using-polling/","icon":"⏲","label":"Creating triggers for n8n workflows using polling"},{"url":"https://n8n.io/blog/no-code-ecommerce-workflow-automations/","icon":"store","label":"6 e-commerce workflows to power up your Shopify s"},{"url":"https://n8n.io/blog/migrating-community-metrics-to-orbit-using-n8n/","icon":"📈","label":"Migrating Community Metrics to Orbit using n8n"},{"url":"https://n8n.io/blog/automate-google-apps-for-productivity/","icon":"💡","label":"15 Google apps you can combine and automate to increase productivity"},{"url":"https://n8n.io/blog/your-business-doesnt-need-you-to-operate/","icon":" 🖥️","label":"Hey founders! 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