{"workflow":{"id":14474,"name":"Create HubSpot support tickets from Tally form submissions","views":0,"recentViews":0,"totalViews":0,"createdAt":"2026-03-30T12:45:12.700Z","description":"> ⚠️ **Self-hosted only** — This template uses a community node (`n8n-nodes-tallyforms`) and cannot run on n8n Cloud.\n\n## Who it's for\n\nThis workflow is for support, operations, or customer success teams that use Tally for intake forms and HubSpot as their CRM. It automates ticket creation so no submission is lost and every ticket is linked to the right contact.\n\n## How it works\n\n1. A Tally form submission triggers the workflow via webhook.\n2. HubSpot is searched for an existing contact matching the submitted email address.\n3. An If condition checks whether a matching contact was found.\n4. If no contact exists, a new HubSpot contact is created or updated with the submitted details.\n5. Contact ID, first name, and last name are normalized from whichever branch was taken.\n6. A new HubSpot support ticket is created and associated with the resolved contact.\n\n## How to set up\n\n- [ ] Install the `n8n-nodes-tallyforms` community node on your self-hosted n8n instance.\n- [ ] Connect your Tally account and set the correct form ID in the Tally trigger node.\n- [ ] Connect your HubSpot account (app token or OAuth) to the Search, Upsert, and Create Ticket nodes.\n- [ ] Map Tally form fields (email, first name, last name) to HubSpot contact properties in the Upsert node.\n- [ ] Configure ticket properties (pipeline, stage, subject) in the Create HubSpot Ticket node to match your HubSpot setup.\n\n## Requirements\n\n- Self-hosted n8n instance\n- `n8n-nodes-tallyforms` community node\n- Tally account with a published form\n- HubSpot account with API access (app token or OAuth)\n\n## How to customize\n\n- Extend the Set node to pass additional Tally fields (e.g., message body, phone number) into the ticket description or custom properties.\n- Add a follow-up step after ticket creation to send a confirmation email to the submitter via Gmail or SendGrid.\n- Replace the Tally trigger with another form tool (e.g., Typeform or Jotform) by swapping the trigger node and remapping the field references.","workflow":{"id":"ksn2kdpDsB796AlQ","meta":{"instanceId":"393ca9e36a1f81b0f643c72792946a5fe5e49eb4864181ba4032e5a408278263","templateCredsSetupCompleted":true},"name":"TEMPLATE - Tally form to Hubspot","tags":[{"id":"rQ0XNJT6fCWftlwj","name":"TEMPLATE","createdAt":"2025-06-30T12:46:45.433Z","updatedAt":"2025-06-30T12:46:45.433Z"},{"id":"V6bFW4rP32Ss8H8X","name":"Tally","createdAt":"2026-03-30T12:14:22.710Z","updatedAt":"2026-03-30T12:14:22.710Z"},{"id":"0SCYWhYQkLdzQeGr","name":"Hubspot","createdAt":"2025-07-17T09:54:31.851Z","updatedAt":"2025-07-17T09:54:31.851Z"}],"nodes":[{"id":"6c388d7e-e6fc-490e-9fed-1abfff3be2d4","name":"Sticky Note","type":"n8n-nodes-base.stickyNote","position":[-608,-176],"parameters":{"width":480,"height":896,"content":"## TEMPLATE - Tally form to Hubspot\n\n### How it works\n\n1. A Tally form submission triggers the workflow and searches HubSpot for an existing contact by email.\n2. An If condition checks whether the contact was found; if not, a new contact is created or updated in HubSpot.\n3. Fields are normalized (contact ID, first name, last name) regardless of which branch was taken.\n4. A new HubSpot support ticket is created using the resolved contact data.\n\n### Setup steps\n\n- - [ ] Connect your Tally account and configure the form trigger with the correct form ID.\n- - [ ] Connect your HubSpot account (API key or OAuth) for the Search contacts, Create or update a contact, and Create a ticket nodes.\n- - [ ] Map the Tally form fields (email, first name, last name) to the corresponding HubSpot contact properties in the 'Create or update a contact' node.\n- - [ ] Configure the 'Edit Fields' node to correctly map the contact ID and name fields from both the 'If' (existing contact) and 'Create or update a contact' (new contact) branches.\n- - [ ] Set the ticket properties (subject, status, pipeline, etc.) in the 'Create a ticket' node to match your HubSpot setup.\n\n### Customization\n\nYou can extend the 'Edit Fields' node to pass additional Tally form fields (e.g., message, phone number) into the HubSpot ticket. You can also add an association step after ticket creation to link the ticket to the resolved contact."},"typeVersion":1},{"id":"256e53d8-45c2-42d0-a3f4-7e1e52c3f4d2","name":"Sticky Note1","type":"n8n-nodes-base.stickyNote","position":[-48,-160],"parameters":{"color":7,"width":400,"height":320,"content":"## Tally trigger and contact lookup\n\nReceives the Tally form submission and immediately searches HubSpot to check whether the submitter already exists as a contact."},"typeVersion":1},{"id":"08c6076d-243d-492b-a7a8-db071fe5bf49","name":"Sticky Note2","type":"n8n-nodes-base.stickyNote","position":[400,-176],"parameters":{"color":7,"width":432,"height":400,"content":"## Contact existence check and upsert\n\nEvaluates whether a matching HubSpot contact was found; if not, creates or updates the contact so a valid contact record always exists before proceeding."},"typeVersion":1},{"id":"5a86f5b3-3da5-4a57-8886-78ef82bd8f9a","name":"Sticky Note3","type":"n8n-nodes-base.stickyNote","position":[864,-176],"parameters":{"color":7,"width":464,"height":320,"content":"## Prepare fields and create ticket\n\nNormalizes the contact ID and name fields from both branches, then creates a new HubSpot support ticket using the resolved contact data."},"typeVersion":1},{"id":"9303a632-2061-48e4-902f-9a8670b75f15","name":"When Tally Form Submitted","type":"n8n-nodes-tallyforms.tallyTrigger","position":[0,0],"webhookId":"e9742455-ed4f-4be3-9f79-52d47540c79c","parameters":{"formId":"EkL9eB"},"credentials":{"tallyApi":{"id":"AVqWVy2GFbWDSJ4K","name":"Tally account"}},"typeVersion":2},{"id":"568d3998-5cb5-4bf0-9496-60fe088158e0","name":"Search HubSpot Contacts","type":"n8n-nodes-base.hubspot","position":[208,0],"parameters":{"operation":"search","authentication":"appToken","filterGroupsUi":{"filterGroupsValues":[{"filtersUi":{"filterValues":[{"value":"={{ $json.question_R4DYq4.value }}","propertyName":"email|string"}]}}]},"additionalFields":{}},"credentials":{"hubspotAppToken":{"id":"b7X1JVhVPH2zNdpH","name":"HubSpot account"}},"typeVersion":2.2},{"id":"208451cc-b0f5-4fd4-97ba-66a421d4d89b","name":"Create HubSpot Ticket","type":"n8n-nodes-base.hubspot","position":[1184,-16],"parameters":{"stageId":"1","resource":"ticket","pipelineId":"0","ticketName":"=Support - {{ $json.properties.firstname }} {{ $json.properties.lastname }}","authentication":"appToken","additionalFields":{"associatedContactIds":"={{ [$json.id] }}"}},"credentials":{"hubspotAppToken":{"id":"b7X1JVhVPH2zNdpH","name":"HubSpot account"}},"typeVersion":2.2},{"id":"72e15fca-3e67-4d8a-90ff-a589c2024464","name":"Upsert HubSpot Contact","type":"n8n-nodes-base.hubspot","position":[688,64],"parameters":{"email":"={{ $('When Tally Form Submitted').item.json.question_R4DYq4.value }}","options":{},"authentication":"appToken","additionalFields":{}},"credentials":{"hubspotAppToken":{"id":"b7X1JVhVPH2zNdpH","name":"HubSpot account"}},"typeVersion":2.2},{"id":"bc0b43d3-1eb8-41f8-b7ef-60bf212c22b1","name":"If Contact Already Exists","type":"n8n-nodes-base.if","position":[448,0],"parameters":{"options":{},"conditions":{"options":{"version":3,"leftValue":"","caseSensitive":true,"typeValidation":"strict"},"combinator":"and","conditions":[{"id":"a03ace9c-625c-480f-a74c-894311c84b8a","operator":{"type":"string","operation":"exists","singleValue":true},"leftValue":"={{ $json.id }}","rightValue":""}]}},"typeVersion":2.3},{"id":"bdba1df5-5edc-46ca-b869-5cb7b9ae2d17","name":"Set Contact ID and Name","type":"n8n-nodes-base.set","position":[912,-16],"parameters":{"options":{},"assignments":{"assignments":[{"id":"caa812a1-5aa5-4f1d-b7ed-26623e3ea9d3","name":"id","type":"string","value":"={{ $json.id }}"},{"id":"62f6f943-ef9f-4f8b-bc36-698ae1527724","name":"properties.firstname","type":"string","value":"={{ $json.properties.firstname }}"},{"id":"94287d6c-19f0-46e5-ade5-a908865f1b2a","name":"properties.lastname","type":"string","value":"={{ $json.properties.lastname }}"}]}},"typeVersion":3.4}],"active":false,"pinData":{},"settings":{"executionOrder":"v1"},"versionId":"7b59fa38-68d2-4f33-9dd0-b5317868b777","connections":{"Create HubSpot Ticket":{"main":[[]]},"Upsert HubSpot Contact":{"main":[[{"node":"Set Contact ID and Name","type":"main","index":0}]]},"Search HubSpot Contacts":{"main":[[{"node":"If Contact Already Exists","type":"main","index":0}]]},"Set Contact ID and Name":{"main":[[{"node":"Create HubSpot Ticket","type":"main","index":0}]]},"If Contact Already Exists":{"main":[[{"node":"Set Contact ID and Name","type":"main","index":0}],[{"node":"Upsert HubSpot Contact","type":"main","index":0}]]},"When Tally Form Submitted":{"main":[[{"node":"Search HubSpot Contacts","type":"main","index":0}]]}}},"lastUpdatedBy":1,"workflowInfo":{"nodeCount":10,"nodeTypes":{"n8n-nodes-base.if":{"count":1},"n8n-nodes-base.set":{"count":1},"n8n-nodes-base.hubspot":{"count":3},"n8n-nodes-base.stickyNote":{"count":4},"n8n-nodes-tallyforms.tallyTrigger":{"count":1}}},"status":"published","readyToDemo":null,"user":{"name":"Growth AI","username":"growthai","bio":"n8n automation expert eliminating repetitive tasks for businesses. Specializing in native API integrations (HubSpot, Pipedrive, Notion, Gmail, Slack) with custom workflows tailored to your tech stack. GDPR-compliant European hosting with AI agents. From lead qualification to content generation - I architect battle-tested automations that run 24/7. Your manual routines disappear without pain.\n","verified":true,"links":["https://growth-ai.fr/"],"avatar":"https://gravatar.com/avatar/e93e43e1e71be1aee89eb849a5396be04c95604624b155a29298b9209e2534c3?r=pg&d=retro&size=200"},"nodes":[{"id":20,"icon":"fa:map-signs","name":"n8n-nodes-base.if","codex":{"data":{"alias":["Router","Filter","Condition","Logic","Boolean","Branch"],"details":"The IF node can be used to implement binary conditional logic in your workflow. You can set up one-to-many conditions to evaluate each item of data being inputted into the node. 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