{"workflow":{"id":14178,"name":"Route Gmail emails to Slack by intent using OpenAI and log to Sheets","views":0,"recentViews":0,"totalViews":0,"createdAt":"2026-03-19T04:49:32.309Z","description":"If your team shares an inbox and someone has to manually read every email to decide where it goes, this workflow takes that off your plate. Emails come in, AI reads them, and the right Slack channel gets notified with a summary and priority level.\n\n## Who is this for\n\nTeams that receive a mix of sales inquiries, support requests, and billing questions through a shared inbox. Instead of someone triaging emails by hand every morning, the AI handles it in real time.\n\n## How it works\n\nThe workflow polls Gmail for new emails every minute. Each email gets sent to OpenAI (gpt-4o-mini by default) with a prompt that classifies it into one of four categories: sales, support, billing, or spam.\n\nThe AI also writes a short summary and assigns a priority level (low, medium, or high). A Switch node then routes the message to the correct Slack channel. Spam gets quietly dropped so your team never sees it.\n\nEvery email that comes through gets logged to a Google Sheet with its timestamp, sender, subject, category, priority, and AI summary. So you always have a record of what came in and how it was handled.\n\n## How to set it up\n\n1. Connect your Gmail, OpenAI, Slack, and Google Sheets credentials in n8n\n2. Create a Google Sheet with these columns: Timestamp, From, Subject, Category, Priority, Summary\n3. Open the \"Configure Settings\" node and fill in your Slack channel IDs for sales, support, and billing, plus your Google Sheet ID\n4. Activate the workflow and send yourself a test email\n\n## Requirements\n\n- Gmail account with OAuth connected in n8n\n- OpenAI API key (gpt-4o-mini costs roughly $0.15 per 1M input tokens, so classification is very cheap)\n- Slack workspace with OAuth connected in n8n\n- Google Sheets for logging\n\n## Customizing the workflow\n\nWant more categories? Edit the system prompt in the \"Classify Email Intent\" node to add new categories (e.g. \"partnerships\", \"recruitment\"), then add matching outputs to the Switch node and wire them to new Slack channels.\n\nYou can also change the polling interval on the Gmail trigger if every minute is too frequent. And if you want more accurate classification, swap gpt-4o-mini for gpt-4o in the OpenAI node, though it'll cost a bit more per email.","workflow":{"meta":{"instanceId":"eb12684025a7048306cf9f4455ed1c62b58a453fa4bca7038287a6d9cb1e1737"},"nodes":[{"id":"0bc65b77-b74c-4d4a-8b70-36b0c7aacbac","name":"Sticky Note","type":"n8n-nodes-base.stickyNote","position":[16,-256],"parameters":{"color":3,"width":440,"height":792,"content":"### Route incoming emails to Slack channels by intent using OpenAI\n\nIf your team is drowning in a shared inbox and someone has to manually read every email to figure out where it should go, this takes that job off your plate. Emails come in, AI reads them, and the right Slack channel gets notified.\n\n### How it works\n1. Gmail checks for new emails every minute\n2. Each email gets sent to OpenAI with a prompt that classifies it as sales, support, billing, or spam\n3. The AI also writes a one-line summary and assigns a priority (low/medium/high)\n4. A Switch node routes the message to the right Slack channel. Spam gets quietly dropped.\n5. Every email is logged to a Google Sheet so you have a full record of what came in and how it was categorized\n\n### Setup\n1. Connect your Gmail, OpenAI, Slack, and Google Sheets credentials in n8n\n2. Create a Google Sheet with columns: Timestamp, From, Subject, Category, Priority, Summary\n3. Open \"Configure Settings\" and add your Slack channel IDs and Sheet ID\n4. Activate the workflow and let it run\n\n### Customization\n- Want more categories? Edit the system prompt in the \"Classify Email Intent\" node and add a new output to the Switch node\n- Change how often it checks by editing the Gmail trigger (every 5 minutes instead of every minute, for example)\n- Swap gpt-4o-mini for a different model if you need more accuracy"},"typeVersion":1},{"id":"4692fa09-93d5-4af3-9143-49f116f4b2ea","name":"Sticky Note1","type":"n8n-nodes-base.stickyNote","position":[480,-160],"parameters":{"width":280,"content":"## 1. New email comes in\nGmail trigger polls every minute. You can change this to whatever interval you want."},"typeVersion":1},{"id":"9bfec79e-5603-4600-b479-00ca907ffb55","name":"Sticky Note2","type":"n8n-nodes-base.stickyNote","position":[688,224],"parameters":{"width":300,"content":"## 2. Settings and extraction\nPulls out the sender, subject, and body. Also holds your Slack channel IDs and Sheet ID."},"typeVersion":1},{"id":"57281ada-b74b-4673-97ec-666737a84304","name":"Sticky Note3","type":"n8n-nodes-base.stickyNote","position":[944,-160],"parameters":{"width":320,"content":"## 3. AI classifies the email\nOpenAI reads the email and decides: is this sales, support, billing, or spam? Also gives you a summary and priority level."},"typeVersion":1},{"id":"1185463b-07c2-4682-829d-903137a39d81","name":"Sticky Note4","type":"n8n-nodes-base.stickyNote","position":[1296,-160],"parameters":{"width":968,"height":716,"content":"## 4. Route to the right channel\nSales emails go to #sales, support goes to #support, billing goes to #billing. Spam gets dropped entirely."},"typeVersion":1},{"id":"cb4ffded-6fd1-4b20-aac5-03b6d95a6eba","name":"Sticky Note5","type":"n8n-nodes-base.stickyNote","position":[2288,-64],"parameters":{"width":300,"content":"## 5. Log everything\nEvery email gets recorded to Google Sheets with the AI's classification. Handy for reporting and catching anything the AI gets wrong."},"typeVersion":1},{"id":"b9147c92-f84f-4ba0-9b81-43dba3018676","name":"Watch for New Emails","type":"n8n-nodes-base.gmailTrigger","position":[544,32],"parameters":{"simple":false,"filters":{},"options":{},"pollTimes":{"item":[{"mode":"everyMinute"}]}},"typeVersion":1.2},{"id":"8adb6be0-5c32-4e2b-8ba8-7b42158f5069","name":"Configure Settings","type":"n8n-nodes-base.set","position":[768,32],"parameters":{"options":{},"assignments":{"assignments":[{"id":"config-1","name":"slackChannel_sales","type":"string","value":"YOUR_SALES_CHANNEL_ID"},{"id":"config-2","name":"slackChannel_support","type":"string","value":"YOUR_SUPPORT_CHANNEL_ID"},{"id":"config-3","name":"slackChannel_billing","type":"string","value":"YOUR_BILLING_CHANNEL_ID"},{"id":"config-4","name":"googleSheetId","type":"string","value":"YOUR_GOOGLE_SHEET_ID"},{"id":"config-5","name":"emailFrom","type":"string","value":"={{ $json.from?.emailAddress || $json.from }}"},{"id":"config-6","name":"emailSubject","type":"string","value":"={{ $json.subject }}"},{"id":"config-7","name":"emailBody","type":"string","value":"={{ $json.snippet || $json.text || '' }}"}]}},"typeVersion":3.4},{"id":"f4b994e7-4c0b-479a-8110-2678cdcde227","name":"Classify Email Intent","type":"@n8n/n8n-nodes-langchain.openAi","position":[992,32],"parameters":{"modelId":{"__rl":true,"mode":"list","value":"gpt-4o-mini","cachedResultName":"GPT-4O-MINI"},"options":{"maxTokens":150,"temperature":0.1},"messages":{"values":[{"role":"system","content":"You are an email classifier. Classify the following email into exactly one category: sales, support, billing, or spam.\n\nRules:\n- sales: inquiries about pricing, services, partnerships, new business\n- support: help requests, bug reports, technical issues, feature questions\n- billing: invoices, payments, refunds, subscription changes\n- spam: promotional, unsolicited, irrelevant\n\nRespond with a JSON object only. No other text.\n{\"category\": \"<category>\", \"summary\": \"<one sentence summary of the email>\", \"priority\": \"<low|medium|high>\"}"},{"content":"=From: {{ $json.emailFrom }}\nSubject: {{ $json.emailSubject }}\nBody: {{ $json.emailBody }}"}]},"jsonOutput":true},"typeVersion":1.8},{"id":"d39a73d8-fcf4-454d-993c-beb8667a8cb6","name":"Parse AI Response","type":"n8n-nodes-base.code","position":[1344,32],"parameters":{"jsCode":"const config = $('Configure Settings').first().json;\nconst aiResponse = $input.first().json;\n\nlet parsed;\ntry {\n  if (aiResponse.category) {\n    parsed = aiResponse;\n  } else {\n    const content = aiResponse.text || aiResponse.message?.content || aiResponse.choices?.[0]?.message?.content || JSON.stringify(aiResponse);\n    parsed = typeof content === 'string' ? JSON.parse(content) : content;\n  }\n} catch (e) {\n  parsed = { category: 'support', summary: 'Could not classify', priority: 'medium' };\n}\n\nreturn [{\n  json: {\n    ...config,\n    category: parsed.category || 'support',\n    summary: parsed.summary || 'No summary available',\n    priority: parsed.priority || 'medium',\n    timestamp: new Date().toISOString()\n  }\n}];"},"typeVersion":2},{"id":"32d9dee1-fe9d-4c09-862c-b31714fae5f5","name":"Route by Category","type":"n8n-nodes-base.switch","position":[1552,208],"parameters":{"rules":{"values":[{"outputKey":"sales","conditions":{"options":{"caseSensitive":false},"combinator":"and","conditions":[{"operator":{"type":"string","operation":"equals"},"leftValue":"={{ $json.category }}","rightValue":"sales"}]},"renameOutput":true},{"outputKey":"support","conditions":{"options":{"caseSensitive":false},"combinator":"and","conditions":[{"operator":{"type":"string","operation":"equals"},"leftValue":"={{ $json.category }}","rightValue":"support"}]},"renameOutput":true},{"outputKey":"billing","conditions":{"options":{"caseSensitive":false},"combinator":"and","conditions":[{"operator":{"type":"string","operation":"equals"},"leftValue":"={{ $json.category }}","rightValue":"billing"}]},"renameOutput":true}]},"options":{"fallbackOutput":"extra"}},"typeVersion":3.2},{"id":"bdfe3556-6aa3-448c-82be-e5d0205f7e6b","name":"Send to Sales Channel","type":"n8n-nodes-base.slack","position":[1824,64],"webhookId":"ed4bde7b-3e21-4081-9982-38f586d52512","parameters":{"text":"=:envelope: *New Sales Inquiry* ({{ $json.priority }} priority)\n*From:* {{ $json.emailFrom }}\n*Subject:* {{ $json.emailSubject }}\n*Summary:* {{ $json.summary }}","select":"channel","channelId":{"__rl":true,"mode":"name","value":"#general"},"otherOptions":{},"authentication":"oAuth2"},"typeVersion":2.4},{"id":"9942f989-3390-4414-9323-d66a18ef9903","name":"Send to Support Channel","type":"n8n-nodes-base.slack","position":[1824,224],"webhookId":"3ae43fab-f80c-4ada-b78e-8b3be77385f2","parameters":{"text":"=:wrench: *New Support Request* ({{ $json.priority }} priority)\n*From:* {{ $json.emailFrom }}\n*Subject:* {{ $json.emailSubject }}\n*Summary:* {{ $json.summary }}","select":"channel","channelId":{"__rl":true,"mode":"name","value":"#general"},"otherOptions":{},"authentication":"oAuth2"},"typeVersion":2.4},{"id":"7744412e-a6ee-4b45-b0ee-5d7de4054f43","name":"Send to Billing Channel","type":"n8n-nodes-base.slack","position":[1824,384],"webhookId":"b21e35a0-4e03-499f-a6ff-ba3c03edbab8","parameters":{"text":"=:receipt: *New Billing Email* ({{ $json.priority }} priority)\n*From:* {{ $json.emailFrom }}\n*Subject:* {{ $json.emailSubject }}\n*Summary:* {{ $json.summary }}","select":"channel","channelId":{"__rl":true,"mode":"name","value":"#general"},"otherOptions":{},"authentication":"oAuth2"},"typeVersion":2.4},{"id":"dbf11939-86b5-4ec0-b5b3-d9c8b09d9a1b","name":"Log to Google Sheet","type":"n8n-nodes-base.googleSheets","position":[2048,-48],"parameters":{"columns":{"value":{"From":"={{ $json.emailFrom }}","Subject":"={{ $json.emailSubject }}","Summary":"={{ $json.summary }}","Category":"={{ $json.category }}","Priority":"={{ $json.priority }}","Timestamp":"={{ $json.timestamp }}"},"mappingMode":"defineBelow"},"options":{},"operation":"append","sheetName":{"__rl":true,"mode":"name","value":"Sheet1"},"documentId":{"__rl":true,"mode":"id","value":"={{ $('Configure Settings').first().json.googleSheetId }}"}},"typeVersion":4.5}],"pinData":{},"connections":{"Parse AI Response":{"main":[[{"node":"Route by Category","type":"main","index":0},{"node":"Log to Google Sheet","type":"main","index":0}]]},"Route by Category":{"main":[[{"node":"Send to Sales Channel","type":"main","index":0}],[{"node":"Send to Support Channel","type":"main","index":0}],[{"node":"Send to Billing Channel","type":"main","index":0}]]},"Configure Settings":{"main":[[{"node":"Classify Email Intent","type":"main","index":0}]]},"Watch for New Emails":{"main":[[{"node":"Configure Settings","type":"main","index":0}]]},"Classify Email Intent":{"main":[[{"node":"Parse AI Response","type":"main","index":0}]]}}},"lastUpdatedBy":1,"workflowInfo":{"nodeCount":15,"nodeTypes":{"n8n-nodes-base.set":{"count":1},"n8n-nodes-base.code":{"count":1},"n8n-nodes-base.slack":{"count":3},"n8n-nodes-base.switch":{"count":1},"n8n-nodes-base.stickyNote":{"count":6},"n8n-nodes-base.gmailTrigger":{"count":1},"n8n-nodes-base.googleSheets":{"count":1},"@n8n/n8n-nodes-langchain.openAi":{"count":1}}},"status":"published","readyToDemo":null,"user":{"name":"Anwar Bouilouta","username":"anwar","bio":"Oxford AI–Certified Consultant helping service-based founders systemize, scale, and simplify with 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