{"workflow":{"id":14152,"name":"Route Discord support messages into ClickUp tasks with OpenAI GPT-4.1-mini","views":17,"recentViews":1,"totalViews":17,"createdAt":"2026-03-18T12:08:03.702Z","description":"## How it works  \nThis workflow monitors a Discord channel on a schedule and processes recent messages automatically. Each message is checked against a data table to prevent duplicate processing. New messages are analyzed using an AI model to extract structured task details like assignee, priority, and deadlines. The workflow then formats this data and creates a corresponding ClickUp task with full context.\n\n## Step-by-step  \n\n- **Trigger and fetch messages**  \n  - **Schedule Trigger** – Runs the workflow every minute.  \n  - **Get many messages** – Retrieves the latest Discord messages from a selected channel.  \n\n- **Process messages in batches**  \n  - **Loop Over Items** – Iterates through each message one at a time for controlled execution.  \n\n- **Check for duplicates**  \n  - **Get row(s)** – Searches the data table for existing message IDs.  \n  - **If** – Filters out messages that have already been processed.  \n\n- **Store new messages**  \n  - **Insert row** – Saves new message details (ID, author, content) to the data table.  \n\n- **Generate task metadata with AI**  \n  - **Message a model** – Uses OpenAI to extract structured task data like assignee, priority, estimate, and deadlines.  \n\n- **Format task data**  \n  - **Format Task** – Converts AI output into ClickUp-compatible fields and formats.  \n\n- **Create ClickUp task**  \n  - **Create ClickUp Task** – Creates a new task with assignees, dates, priority, and message context.  \n\n## Why use this?  \n\n- Eliminates manual ticket creation from Discord support messages  \n- Ensures no duplicate tasks with built-in tracking logic  \n- Automatically assigns tasks based on AI-driven classification  \n- Improves response time and team accountability  \n- Scales support operations without additional overhead  ","workflow":{"meta":{"instanceId":"c91c5b6efe2709e07c37996245857ac5d863d575d07e0072127351337c204c40","templateCredsSetupCompleted":true},"nodes":[{"id":"e709b90b-ffaa-4b3d-b0b5-971e35e7c7fc","name":"Format Task","type":"n8n-nodes-base.set","position":[18800,4736],"parameters":{"values":{"number":[{"name":"Priority","value":"{{ JSON.parse($json.output[0].content[0].text).priority }}"},{"name":"Estimate","value":"{{ JSON.parse($json.output[0].content[0].text).estimate_hours }}"}],"string":[{"name":"taskName","value":"Support - {{ JSON.parse($json.output[0].content[0].text).task_title }}"},{"name":"taskDescription","value":"User: {{ $('Loop Over Items').item.json.author.username }}\n\nMessage:{{ $json.output[0].content[0].text }}\n\nTimestamp:\n{{ $('Get many messages').item.json.timestamp }}\n\nDiscord Message ID:{{ $('Insert row').item.json.message_id }}"},{"name":"assignee","value":"{{ [ JSON.parse($json.output[0].content[0].text).assignee ] }}"},{"name":"Start Date","value":"{{ JSON.parse($json.output[0].content[0].text).start_date }}"},{"name":"Due Date","value":"{{ JSON.parse($json.output[0].content[0].text).due_date }}"}]},"options":{}},"typeVersion":2},{"id":"5dbaabe0-5b2e-48eb-99d3-5a105c43b7a5","name":"Create ClickUp Task","type":"n8n-nodes-base.clickUp","position":[19008,4736],"parameters":{"name":"={{$json[\"taskName\"]}}","folderless":true,"additionalFields":{"status":"","content":"={{ $('Loop Over Items').item.json.content }}","dueDate":"={{ new Date(JSON.parse($json.output[0].content[0].text).due_date).getTime() }}","priority":"={{ $json.Priority }}","assignees":"={{ $json.assignee }}","startDate":"={{ new Date(JSON.parse($json.output[0].content[0].text).start_date).getTime() }}","timeEstimate":"={{ $json.Estimate }}"}},"typeVersion":1},{"id":"b87bc567-2fed-4f1c-b918-b5484ff39f90","name":"Schedule Trigger","type":"n8n-nodes-base.scheduleTrigger","position":[16880,4848],"parameters":{"rule":{"interval":[{"field":"minutes","minutesInterval":1}]}},"typeVersion":1.3},{"id":"37163e49-dfd2-42ba-9a80-f0e127074a7a","name":"Get many messages","type":"n8n-nodes-base.discord","position":[17088,4848],"webhookId":"4ed13aa1-b2dd-44d2-94ff-f916a7caa8ba","parameters":{"limit":10,"guildId":{"__rl":true,"mode":"list","value":"","cachedResultUrl":"","cachedResultName":""},"options":{"simplify":false},"resource":"message","channelId":{"__rl":true,"mode":"list","value":"","cachedResultUrl":"","cachedResultName":""},"operation":"getAll"},"typeVersion":2},{"id":"9f1b2eda-1376-49a1-89e2-5e8883e3ce57","name":"Message a model","type":"@n8n/n8n-nodes-langchain.openAi","position":[18368,4736],"parameters":{"modelId":{"__rl":true,"mode":"list","value":"gpt-4.1-mini","cachedResultName":"GPT-4.1-MINI"},"options":{},"responses":{"values":[{"role":"system","content":"=You are a support ticket router for a development agency.\n\nYour job is to analyze the user support message and generate task metadata for a ClickUp ticket.\n\nTeam responsibilities:\n\n100948176 → Jay Gemawat → n8n automation workflows\n100927404 → Yagnik Ramani → Jitsi, MERN stack\n156216794 → Het Patel → digital marketing, social media\n194615214 → Dwij Chawla → python backend\n95045458 → Dev Doshi → n8n automation\n\nReturn ONLY a valid JSON object in this format:\n\n{\n \"assignee\": NUMBER,\n \"priority\": NUMBER,\n \"estimate_hours\": NUMBER,\n \"task_title\": STRING,\n \"start_date\": STRING,\n \"due_date\": STRING\n}\n\nDate format:\nUse ISO 8601 format.\n\nExample:\n2026-03-11T10:30:00Z\n\nRules for dates:\n\nstart_date\n- Always set start_date to the current time.\n\ndue_date\n- Do NOT base due_date on estimate_hours.\n- Instead assume developer workload.\n\nSet due_date based on issue complexity:\n\nSimple issue → 24 hours from start_date  \nMedium issue → 48 hours from start_date  \nComplex issue → 72 hours from start_date  \n\nMinimum due date: 24 hours from start_date  \nMaximum due date: 7 days from start_date  \n\nPriority levels:\n\n1 = urgent  \n2 = high  \n3 = normal  \n4 = low  \n\nEstimate_hours guideline:\n\nSmall bug = 1  \nMedium issue = 2  \nComplex issue = 4+  \n\ntask_title:\nGenerate a short clear technical title for the ticket.\n\nIMPORTANT RULES:\n\n- Output must be valid JSON\n- No explanation\n- No text outside JSON\n- Return ONLY minified JSON in one line\n- No line breaks\n- No markdown"},{"content":"={{$json[\"content\"]}}"}]},"builtInTools":{}},"typeVersion":2.1},{"id":"cd09b3a3-7a7b-43ea-855c-5aa0d79e9b03","name":"Insert row","type":"n8n-nodes-base.dataTable","position":[18080,4800],"parameters":{"columns":{"value":{"author":"={{ $('Loop Over Items').item.json.author.global_name }}","content":"={{ $('Loop Over Items').item.json.content }}","channel_id":"={{ $('Loop Over Items').item.json.channel_id }}","message_id":"={{ $('Loop Over Items').item.json.id }}"},"schema":[{"id":"message_id","type":"string","display":true,"removed":false,"readOnly":false,"required":false,"displayName":"message_id","defaultMatch":false},{"id":"channel_id","type":"string","display":true,"removed":false,"readOnly":false,"required":false,"displayName":"channel_id","defaultMatch":false},{"id":"author","type":"string","display":true,"removed":false,"readOnly":false,"required":false,"displayName":"author","defaultMatch":false},{"id":"content","type":"string","display":true,"removed":false,"readOnly":false,"required":false,"displayName":"content","defaultMatch":false}],"mappingMode":"defineBelow","matchingColumns":[],"attemptToConvertTypes":false,"convertFieldsToString":false},"options":{},"dataTableId":{"__rl":true,"mode":"list","value":"","cachedResultUrl":"","cachedResultName":""}},"typeVersion":1},{"id":"933e921a-09fa-4270-96f5-e6263f0c2d8b","name":"Loop Over Items","type":"n8n-nodes-base.splitInBatches","position":[17312,4752],"parameters":{"options":{}},"typeVersion":3},{"id":"a7247e6b-0a05-40d1-9f1b-7388382e5828","name":"If","type":"n8n-nodes-base.if","position":[17792,4816],"parameters":{"options":{},"conditions":{"options":{"version":3,"leftValue":"","caseSensitive":true,"typeValidation":"strict"},"combinator":"and","conditions":[{"id":"3d75eb03-9d24-4d39-89aa-afb45d5302b9","operator":{"type":"string","operation":"empty","singleValue":true},"leftValue":"={{ $json.message_id }}","rightValue":"0"}]}},"typeVersion":2.3},{"id":"8a217583-9043-43e1-bc9f-2491d9f6026d","name":"Get row(s)","type":"n8n-nodes-base.dataTable","position":[17600,4816],"parameters":{"limit":1,"filters":{"conditions":[{"keyName":"message_id","keyValue":"={{$json.id}}"}]},"matchType":"allConditions","operation":"get","dataTableId":{"__rl":true,"mode":"list","value":"","cachedResultUrl":"","cachedResultName":""}},"typeVersion":1,"alwaysOutputData":true},{"id":"f75fb739-f312-4b06-862c-9876fb5cf415","name":"Sticky Note","type":"n8n-nodes-base.stickyNote","position":[16256,4480],"parameters":{"width":512,"height":720,"content":"## AI Discord → ClickUp Support Automation\n\n### How it works\nThis workflow automatically converts Discord support messages into structured ClickUp tasks using AI.\n\nIt runs on a schedule, fetches recent Discord messages, and processes them one by one. Each message is checked against a data table to prevent duplicates. New messages are stored and then sent to an AI model, which extracts structured task data like assignee, priority, estimate, and title.\n\nThe formatted output is then used to create a ClickUp task with all relevant context from the original message.\n\n### Setup steps\n1. Connect your Discord Bot credentials  \n2. Select your Discord server and support channel  \n3. Configure Data Table for message tracking  \n4. Connect OpenAI credentials  \n5. Set your ClickUp workspace, list, and team  \n6. Test with a sample Discord message  \n\n### Customization tips\n- Adjust AI prompt for team roles  \n- Modify priority and SLA logic  \n- Add filters for specific message types"},"typeVersion":1},{"id":"43c71f4c-4ee0-4446-a005-4938ecd9f52f","name":"Sticky Note1","type":"n8n-nodes-base.stickyNote","position":[16784,4480],"parameters":{"color":7,"width":464,"height":720,"content":"## Step 1 - Trigger & Fetch\n\nRuns on schedule and fetches recent Discord messages."},"typeVersion":1},{"id":"0ded10c2-af0e-4a9a-a040-ae388b050254","name":"Sticky Note2","type":"n8n-nodes-base.stickyNote","position":[17264,4480],"parameters":{"color":7,"height":720,"content":"## Step 2 - Process Messages\n\nLoops through messages one-by-one for controlled execution."},"typeVersion":1},{"id":"eb6f82d2-940a-4b33-9c5c-301828342065","name":"Sticky Note3","type":"n8n-nodes-base.stickyNote","position":[17520,4480],"parameters":{"color":7,"width":464,"height":720,"content":"## Step 3 - Check Duplicates\n\nLooks up message ID in table to avoid reprocessing."},"typeVersion":1},{"id":"1360c5f7-c36b-4ccd-a21b-9d91d613bfb4","name":"Sticky Note4","type":"n8n-nodes-base.stickyNote","position":[18000,4480],"parameters":{"color":7,"width":288,"height":720,"content":"## Step 4 - Store Messages\n\nSaves new messages to ensure idempotent workflow runs."},"typeVersion":1},{"id":"c6506d84-2a7d-41dc-a1f0-69e3c7264b3f","name":"Sticky Note5","type":"n8n-nodes-base.stickyNote","position":[18320,4480],"parameters":{"color":7,"width":352,"height":720,"content":"## Step 5 - AI Classification\n\nGenerates assignee, priority, estimate, and title using AI."},"typeVersion":1},{"id":"cff8ca6e-6438-49df-ba20-c6ff19c97460","name":"Sticky Note6","type":"n8n-nodes-base.stickyNote","position":[18688,4480],"parameters":{"color":7,"height":720,"content":"## Step 6 - Format Task\n\nTransforms AI output into ClickUp-compatible structure."},"typeVersion":1},{"id":"beb0b9bc-8113-46d4-b698-3a529ba183f1","name":"Sticky Note7","type":"n8n-nodes-base.stickyNote","position":[18960,4480],"parameters":{"color":7,"height":720,"content":"## Step 7 - Create Task\n\nCreates ClickUp task with message context and metadata."},"typeVersion":1}],"pinData":{},"connections":{"If":{"main":[[{"node":"Insert row","type":"main","index":0}],[{"node":"Loop Over Items","type":"main","index":0}]]},"Get row(s)":{"main":[[{"node":"If","type":"main","index":0}]]},"Insert row":{"main":[[{"node":"Message a model","type":"main","index":0}]]},"Format Task":{"main":[[{"node":"Create ClickUp Task","type":"main","index":0}]]},"Loop Over Items":{"main":[[],[{"node":"Get row(s)","type":"main","index":0}]]},"Message a model":{"main":[[{"node":"Format Task","type":"main","index":0}]]},"Schedule Trigger":{"main":[[{"node":"Get many messages","type":"main","index":0}]]},"Get many messages":{"main":[[{"node":"Loop Over Items","type":"main","index":0}]]},"Create ClickUp Task":{"main":[[{"node":"Loop Over Items","type":"main","index":0}]]}}},"lastUpdatedBy":1,"workflowInfo":{"nodeCount":17,"nodeTypes":{"n8n-nodes-base.if":{"count":1},"n8n-nodes-base.set":{"count":1},"n8n-nodes-base.clickUp":{"count":1},"n8n-nodes-base.discord":{"count":1},"n8n-nodes-base.dataTable":{"count":2},"n8n-nodes-base.stickyNote":{"count":8},"n8n-nodes-base.splitInBatches":{"count":1},"n8n-nodes-base.scheduleTrigger":{"count":1},"@n8n/n8n-nodes-langchain.openAi":{"count":1}}},"status":"published","readyToDemo":null,"user":{"name":"Avkash Kakdiya","username":"itechnotion","bio":"🚀 Founder of iTechNotion — we build custom AI-powered automation workflows for startups, agencies, and founders.\n💡 Specializing in agentic AI systems, content automation, sales funnels, and digital workers.\n🔧 14+ years in tech | Building scalable no-code/low-code solutions using n8n, OpenAI, and other API-first tools.\n📬 Let’s automate what slows you down.","verified":true,"links":["https://calendly.com/itechnotion_sales/schedule-your-expert-consultation-for-automation"],"avatar":"https://gravatar.com/avatar/cd18cea4647ff1df4cb154c7d172ca67dcf656f09a3f1ffece5646296d1822d5?r=pg&d=retro&size=200"},"nodes":[{"id":20,"icon":"fa:map-signs","name":"n8n-nodes-base.if","codex":{"data":{"alias":["Router","Filter","Condition","Logic","Boolean","Branch"],"details":"The IF node can be used to implement binary conditional logic in your workflow. 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