{"workflow":{"id":13830,"name":"Read, analyze, and auto-reply to Gmail emails with OpenAI, Slack, and Sheets","views":258,"recentViews":2,"totalViews":258,"createdAt":"2026-03-03T11:11:45.557Z","description":"A fully automated, AI-powered email assistant built in n8n that reads incoming emails, understands their intent and sentiment, classifies them by category, drafts intelligent context-aware replies, and sends them automatically — all without any human intervention. Built using OpenAI + Gmail/SMTP integration for any business or team.\n\n\n### 🎯 What's the Goal?\nReplace slow, manual email handling with an always-on AI email assistant that reads every incoming message, understands what the sender needs, and responds instantly with a professional, personalized reply — escalating only when truly necessary.\n\n\n### 💡 Why Does It Matter?\nEmail overload is one of the biggest productivity killers for businesses. Teams spend hours every day reading, triaging, and replying to repetitive messages — support requests, meeting inquiries, sales questions, and more. This workflow automates the entire cycle: inbox → understand → reply → log → escalate, saving hours per day while improving response times from hours to seconds.\n\n\n### ⚙️ How It Works\n1. Gmail trigger polls inbox for new unread emails\n2. Email content (subject + body) is extracted and cleaned\n3. AI classifies email: Support / Sales / Meeting / Complaint / Spam / General\n4. Sentiment is analyzed: Positive / Neutral / Negative / Urgent\n5. AI drafts a professional, context-aware reply based on classification\n6. If sentiment is Urgent or Negative → escalate to human via Slack\n7. If routine → auto-send reply via Gmail\n8. Email thread logged to Google Sheets (sender, category, sentiment, reply)\n9. Slack notification sent with summary for team awareness\n10. Label applied in Gmail for organization & tracking\n\n\n### 🔧 Configuration Requirements\n- **Gmail OAuth2** (for reading inbox and sending replies)\n- **OpenAI API key** (for classification, sentiment & reply generation)\n- **Google Sheets OAuth2** (for email log & analytics)\n- **Slack Bot Token** (for escalation alerts & team summaries)\n- **Optional: SMTP credentials** (if using non-Gmail provider)\n- **Optional: CRM webhook** (to sync contacts & interactions)\n\n\n### 🚀 Setup Guide\n1. Import this workflow into your n8n instance\n2. Connect credentials: Gmail OAuth2, OpenAI, Google Sheets, Slack\n3. Open the **Set Email Config** node and configure:\n   - `check_interval_minutes` — how often to poll inbox (recommended: 5)\n   - `auto_reply_categories` — which categories to auto-reply (e.g. Support, General)\n   - `escalate_categories` — which to escalate (e.g. Complaint, Urgent)\n   - `sender_name` — your name or business name for reply signature\n   - `log_sheet_id` — Google Sheets document ID for logging\n   - `slack_channel` — channel name for escalation alerts\n4. Customize reply templates in the **Set Reply Templates** node\n5. Run a test with a sample email using the manual trigger\n6. Verify reply quality in Gmail Sent folder\n7. Check Google Sheets log for the entry\n8. Activate workflow — it will now monitor inbox automatically\n9. Monitor escalation volume in Slack and tune thresholds weekly\n\n### 📞 Contact Us\nNeed help setting up or customizing this workflow for your business?\n👉 https://www.oneclickitsolution.com/contact-us/\n\n","workflow":{"id":"oyibPEl0MDo1b9I8","meta":{"instanceId":"dd69efaf8212c74ad206700d104739d3329588a6f3f8381a46a481f34c9cc281","templateCredsSetupCompleted":true},"name":"n8n OpenCWL AI Email Automation: Read, Analyze & Auto-Reply to Emails","tags":[],"nodes":[{"id":"3c182993-eac4-45d7-948a-f48c58feec2d","name":"Overview & Instructions","type":"n8n-nodes-base.stickyNote","position":[2032,-64],"parameters":{"width":1200,"height":1080,"content":"## 📧 n8n OpenCWL AI Email Automation\n### Read, Analyze & Auto-Reply to Emails Intelligently\n\n---\n\n### 📋 Description\nA fully automated, AI-powered email assistant built in n8n that reads incoming emails, understands their intent and sentiment, classifies them by category, drafts intelligent context-aware replies, and sends them automatically — all without any human intervention. Built using OpenAI + Gmail/SMTP integration for any business or team.\n\n---\n\n### 🎯 What's the Goal?\nReplace slow, manual email handling with an always-on AI email assistant that reads every incoming message, understands what the sender needs, and responds instantly with a professional, personalized reply — escalating only when truly necessary.\n\n---\n\n### 💡 Why Does It Matter?\nEmail overload is one of the biggest productivity killers for businesses. Teams spend hours every day reading, triaging, and replying to repetitive messages — support requests, meeting inquiries, sales questions, and more. This workflow automates the entire cycle: inbox → understand → reply → log → escalate, saving hours per day while improving response times from hours to seconds.\n\n---\n\n### ⚙️ How It Works\n1. Gmail trigger polls inbox for new unread emails\n2. Email content (subject + body) is extracted and cleaned\n3. AI classifies email: Support / Sales / Meeting / Complaint / Spam / General\n4. Sentiment is analyzed: Positive / Neutral / Negative / Urgent\n5. AI drafts a professional, context-aware reply based on classification\n6. If sentiment is Urgent or Negative → escalate to human via Slack\n7. If routine → auto-send reply via Gmail\n8. Email thread logged to Google Sheets (sender, category, sentiment, reply)\n9. Slack notification sent with summary for team awareness\n10. Label applied in Gmail for organization & tracking\n\n---\n\n### 🔧 Configuration Requirements\n- **Gmail OAuth2** (for reading inbox and sending replies)\n- **OpenAI API key** (for classification, sentiment & reply generation)\n- **Google Sheets OAuth2** (for email log & analytics)\n- **Slack Bot Token** (for escalation alerts & team summaries)\n- **Optional: SMTP credentials** (if using non-Gmail provider)\n- **Optional: CRM webhook** (to sync contacts & interactions)\n\n---\n\n### 🚀 Setup Guide\n1. Import this workflow into your n8n instance\n2. Connect credentials: Gmail OAuth2, OpenAI, Google Sheets, Slack\n3. Open the **Set Email Config** node and configure:\n   - `check_interval_minutes` — how often to poll inbox (recommended: 5)\n   - `auto_reply_categories` — which categories to auto-reply (e.g. Support, General)\n   - `escalate_categories` — which to escalate (e.g. Complaint, Urgent)\n   - `sender_name` — your name or business name for reply signature\n   - `log_sheet_id` — Google Sheets document ID for logging\n   - `slack_channel` — channel name for escalation alerts\n4. Customize reply templates in the **Set Reply Templates** node\n5. Run a test with a sample email using the manual trigger\n6. Verify reply quality in Gmail Sent folder\n7. Check Google Sheets log for the entry\n8. Activate workflow — it will now monitor inbox automatically\n9. Monitor escalation volume in Slack and tune thresholds weekly\n\n---\n\n### 📞 Contact Us\nNeed help setting up or customizing this workflow for your business?\n👉 https://www.oneclickitsolution.com/contact-us/\n\n"},"typeVersion":1},{"id":"48a97cfe-4b2c-4c6a-a7e0-b811739bf9bc","name":"1. Trigger","type":"n8n-nodes-base.stickyNote","position":[3264,-48],"parameters":{"color":3,"width":480,"height":760,"content":"## 1. Trigger & Fetch Email\nGmail polling → extract & clean email content"},"typeVersion":1},{"id":"2476c991-8e66-4b38-9ea3-d485b278723a","name":"2. Analysis Phase","type":"n8n-nodes-base.stickyNote","position":[3760,-48],"parameters":{"color":5,"width":520,"height":740,"content":"## 2. AI Analysis\nClassify category + analyze sentiment with OpenAI"},"typeVersion":1},{"id":"319e1676-ac9a-49f6-8544-886cf5d14231","name":"3. Reply Generation","type":"n8n-nodes-base.stickyNote","position":[4304,-48],"parameters":{"color":4,"width":520,"height":720,"content":"## 3. Draft AI Reply\nGenerate professional context-aware email reply"},"typeVersion":1},{"id":"79e277f5-9303-4e32-a49d-de860225e7e1","name":"4. Escalation Gate","type":"n8n-nodes-base.stickyNote","position":[4832,-48],"parameters":{"color":6,"width":420,"height":700,"content":"## 4. Escalation Gate\nUrgent / Negative → human escalation via Slack"},"typeVersion":1},{"id":"5b6b0a70-da91-4938-9d9c-7496ca132387","name":"5. Output Phase","type":"n8n-nodes-base.stickyNote","position":[5280,-48],"parameters":{"color":3,"width":560,"height":696,"content":"## 5. Send, Log & Notify\nAuto-reply → Gmail label → Sheets log → Slack summary"},"typeVersion":1},{"id":"478335d7-4034-4d79-9024-3bcf6c923ddb","name":"Gmail: Watch Inbox","type":"n8n-nodes-base.gmailTrigger","position":[3360,336],"parameters":{"filters":{"readStatus":"unread"},"pollTimes":{"item":[{"mode":"everyX","unit":"minutes","value":5}]}},"credentials":{"gmailOAuth2":{"id":"credential-id","name":"Gmail OAuth2"}},"typeVersion":1},{"id":"1033c995-f15f-4dab-955d-6131d369edf6","name":"Schedule (fallback)","type":"n8n-nodes-base.scheduleTrigger","position":[3360,544],"parameters":{"rule":{"interval":[{"field":"minutes"}]}},"typeVersion":1.3},{"id":"a7d974c1-2cd1-4911-adcf-2875fd4de29a","name":"Set Email Config","type":"n8n-nodes-base.set","position":[3584,448],"parameters":{"values":{"string":[{"name":"sender_name","value":"OneClick IT Solution Support Team"},{"name":"company_name","value":"OneClick IT Solution"},{"name":"contact_url","value":"https://www.oneclickitsolution.com/contact-us/"},{"name":"auto_reply_categories","value":"Support,General,Sales,Meeting"},{"name":"escalate_sentiments","value":"Urgent,Negative"},{"name":"slack_channel","value":"email-escalations"},{"name":"log_sheet_id","value":"your-google-sheet-id-here"},{"name":"gmail_label","value":"AI-Processed"}]},"options":{}},"typeVersion":2},{"id":"a0548987-a4ab-4221-b071-0603d27a388c","name":"Extract & Clean Email","type":"n8n-nodes-base.code","position":[3584,240],"parameters":{"jsCode":"const email = $input.item.json;\nconst subject = email.subject || '(No Subject)';\nconst body = (email.text || email.snippet || '').substring(0, 2000).replace(/<[^>]*>/g, '').trim();\nconst sender = email.from || email.sender || 'user@example.com';\nconst messageId = email.id || email.messageId || '';\nconst threadId = email.threadId || '';\nreturn {\n  subject,\n  body,\n  sender,\n  messageId,\n  threadId,\n  preview: body.substring(0, 200)\n};"},"typeVersion":2},{"id":"29ce75be-be3f-421d-9e29-2cafb0e7098e","name":"Parse Analysis","type":"n8n-nodes-base.code","position":[4080,336],"parameters":{"jsCode":"const raw = $input.item.json.message.content.replace(/```json|```/g, '').trim();\nconst analysis = JSON.parse(raw);\nconst emailData = $('Extract & Clean Email').item.json;\nreturn {\n  ...analysis,\n  subject: emailData.subject,\n  body: emailData.body,\n  sender: emailData.sender,\n  messageId: emailData.messageId,\n  threadId: emailData.threadId\n};"},"typeVersion":2},{"id":"417dd630-1057-4bdb-bad1-afd2e13af06b","name":"Prepare Reply Data","type":"n8n-nodes-base.code","position":[4560,336],"parameters":{"jsCode":"const replyBody = $input.item.json.message.content;\nconst analysis = $('Parse Analysis').item.json;\nreturn {\n  reply_body: replyBody,\n  reply_subject: 'Re: ' + analysis.subject,\n  sender: analysis.sender,\n  category: analysis.category,\n  sentiment: analysis.sentiment,\n  priority: analysis.priority,\n  requires_human: analysis.requires_human,\n  intent: analysis.intent,\n  messageId: analysis.messageId,\n  threadId: analysis.threadId,\n  needs_escalation: analysis.sentiment === 'Urgent' || analysis.sentiment === 'Negative' || analysis.requires_human === true || analysis.priority === 'Critical'\n};"},"typeVersion":2},{"id":"82e780f4-26c4-44ad-8033-56aeaeea56ae","name":"Needs Escalation?","type":"n8n-nodes-base.if","position":[4896,336],"parameters":{"conditions":{"boolean":[{"value1":"={{ $json.needs_escalation }}","value2":true}]}},"typeVersion":1},{"id":"0dc708d1-55fe-4815-9a10-e255515d2826","name":"Slack: Escalate to Human","type":"n8n-nodes-base.slack","position":[5120,240],"parameters":{"text":"={{ '🚨 *Email Escalation Required*\\n\\n*From:* ' + $json.sender + '\\n*Subject:* ' + $json.reply_subject.replace('Re: ', '') + '\\n*Category:* ' + $json.category + '  |  *Sentiment:* ' + $json.sentiment + '  |  *Priority:* ' + $json.priority + '\\n*Intent:* ' + $json.intent + '\\n\\n*AI Draft Reply (review before sending):*\\n' + $json.reply_body.substring(0, 500) + '...\\n\\n⚠️ This email requires a human response. Please reply directly in Gmail.' }}","channel":"={{ $('Set Email Config').item.json.slack_channel }}","attachments":[],"otherOptions":{}},"credentials":{"slackApi":{"id":"credential-id","name":"Slack Bot Token"}},"typeVersion":1},{"id":"b6035a37-a4ca-4995-9054-824a5d60b011","name":"Gmail: Send Auto-Reply","type":"n8n-nodes-base.gmail","position":[5120,448],"webhookId":"e1fad86b-ce05-474f-8a33-aaa8f119a9a8","parameters":{"sendTo":"={{ $json.sender }}","message":"={{ $json.reply_body }}","options":{},"subject":"={{ $json.reply_subject }}","emailType":"text"},"credentials":{"gmailOAuth2":{"id":"credential-id","name":"Gmail OAuth2"}},"typeVersion":2.1},{"id":"c8669435-35e5-40a6-9393-88ad4b08f64c","name":"Gmail: Apply Label","type":"n8n-nodes-base.gmail","position":[5312,448],"webhookId":"62c97a45-3e47-4b6c-87d4-2d48838e2e02","parameters":{"operation":"addLabel"},"credentials":{"gmailOAuth2":{"id":"credential-id","name":"Gmail OAuth2"}},"typeVersion":2.1},{"id":"e37d7b66-fa7a-4da0-9cc7-966acd423785","name":"Google Sheets: Log Email","type":"n8n-nodes-base.googleSheets","position":[5520,448],"parameters":{"columns":{"value":{"Intent":"={{ $('Prepare Reply Data').item.json.intent }}","Sender":"={{ $('Prepare Reply Data').item.json.sender }}","Subject":"={{ $('Prepare Reply Data').item.json.reply_subject.replace('Re: ', '') }}","Category":"={{ $('Prepare Reply Data').item.json.category }}","Priority":"={{ $('Prepare Reply Data').item.json.priority }}","Escalated":"={{ $('Prepare Reply Data').item.json.needs_escalation ? 'Yes' : 'No' }}","Sentiment":"={{ $('Prepare Reply Data').item.json.sentiment }}","Timestamp":"={{ $now.toISO() }}","Reply Preview":"={{ $('Prepare Reply Data').item.json.reply_body.substring(0, 300) }}","Auto-Reply Sent":"={{ $('Prepare Reply Data').item.json.needs_escalation ? 'No' : 'Yes' }}"},"mappingMode":"defineBelow"},"options":{},"operation":"append","sheetName":{"mode":"string","value":"Email Log"},"documentId":{"mode":"string","value":"={{ $('Set Email Config').item.json.log_sheet_id }}"}},"credentials":{"googleSheetsOAuth2Api":{"id":"credential-id","name":"Google Sheets OAuth2"}},"typeVersion":4.4},{"id":"ce85af1e-b5b9-480c-a75d-b8de6a2d9e20","name":"Slack: Notify Team","type":"n8n-nodes-base.slack","position":[5712,448],"parameters":{"text":"={{ '✅ *AI Email Auto-Reply Sent*\\n\\n*To:* ' + $('Prepare Reply Data').item.json.sender + '\\n*Subject:* ' + $('Prepare Reply Data').item.json.reply_subject.replace('Re: ','') + '\\n*Category:* ' + $('Prepare Reply Data').item.json.category + '  |  *Sentiment:* ' + $('Prepare Reply Data').item.json.sentiment + '\\n*Priority:* ' + $('Prepare Reply Data').item.json.priority + '\\n✉️ Reply sent & logged to Sheets automatically.' }}","channel":"={{ $('Set Email Config').item.json.slack_channel }}","attachments":[],"otherOptions":{}},"credentials":{"slackApi":{"id":"credential-id","name":"Slack Bot Token"}},"typeVersion":1},{"id":"e3b68a44-4931-4684-81e4-ed432d7fbb71","name":"OpenAI: Classify & Analyze","type":"@n8n/n8n-nodes-langchain.openAi","position":[3824,336],"parameters":{"options":{},"messages":{"values":[{}]},"resource":"conversation"},"credentials":{"openAiApi":{"id":"credential-id","name":"OpenAi account 2 - test"}},"typeVersion":2.1},{"id":"f445b94e-32c6-4a11-b221-b8bfaa931414","name":"OpenAI: Draft Reply","type":"@n8n/n8n-nodes-langchain.openAi","position":[4368,336],"parameters":{"options":{},"messages":{"values":[{}]},"resource":"conversation"},"credentials":{"openAiApi":{"id":"credential-id","name":"OpenAi account 2 - test"}},"typeVersion":2.1}],"active":false,"pinData":{},"settings":{"executionOrder":"v1"},"versionId":"2b902e04-1c20-4b49-985b-c3a1597b6494","connections":{"Parse Analysis":{"main":[[{"node":"OpenAI: Draft Reply","type":"main","index":0}]]},"Set Email Config":{"main":[[{"node":"OpenAI: Classify & Analyze","type":"main","index":0}]]},"Needs Escalation?":{"main":[[{"node":"Slack: Escalate to Human","type":"main","index":0}],[{"node":"Gmail: Send Auto-Reply","type":"main","index":0}]]},"Gmail: Apply Label":{"main":[[{"node":"Google Sheets: Log Email","type":"main","index":0}]]},"Gmail: Watch Inbox":{"main":[[{"node":"Extract & Clean Email","type":"main","index":0}]]},"Prepare Reply Data":{"main":[[{"node":"Needs Escalation?","type":"main","index":0}]]},"Slack: Notify Team":{"main":[[]]},"OpenAI: Draft Reply":{"main":[[{"node":"Prepare Reply Data","type":"main","index":0}]]},"Schedule (fallback)":{"main":[[{"node":"Set Email Config","type":"main","index":0}]]},"Extract & Clean Email":{"main":[[{"node":"Set Email Config","type":"main","index":0}]]},"Gmail: Send Auto-Reply":{"main":[[{"node":"Gmail: Apply Label","type":"main","index":0}]]},"Google Sheets: Log Email":{"main":[[{"node":"Slack: Notify Team","type":"main","index":0}]]},"OpenAI: Classify & Analyze":{"main":[[{"node":"Parse Analysis","type":"main","index":0}]]}}},"lastUpdatedBy":1,"workflowInfo":{"nodeCount":20,"nodeTypes":{"n8n-nodes-base.if":{"count":1},"n8n-nodes-base.set":{"count":1},"n8n-nodes-base.code":{"count":3},"n8n-nodes-base.gmail":{"count":2},"n8n-nodes-base.slack":{"count":2},"n8n-nodes-base.stickyNote":{"count":6},"n8n-nodes-base.gmailTrigger":{"count":1},"n8n-nodes-base.googleSheets":{"count":1},"n8n-nodes-base.scheduleTrigger":{"count":1},"@n8n/n8n-nodes-langchain.openAi":{"count":2}}},"status":"published","readyToDemo":null,"user":{"name":"Oneclick AI Squad","username":"oneclick-ai","bio":"The AI Squad Initiative is a pioneering effort to build, automate and scale AI-powered workflows using n8n.io. 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