{"workflow":{"id":13289,"name":"Triage customer support emails with Groq AI, ClickUp and Google Sheets","views":26,"recentViews":0,"totalViews":26,"createdAt":"2026-02-10T16:25:42.792Z","description":"# Customer Support Triage Automation with AI, ClickUp and Google Sheets\n\nπŸ“˜ Description\n\nThis workflow automates the complete customer support email triage process by intelligently classifying incoming support emails, validating AI outputs, assigning tickets to appropriate teams, and orchestrating all downstream actions in a consistent, trackable manner. It is designed for support teams that need to instantly categorise and route high volumes of customer inquiries while maintaining quality, accountability, and fast response times.\n\nThe workflow is triggered automatically when new emails arrive in your support inbox. Incoming emails are analysed by Grok AI to determine ticket category (Bug Report, Feature Request, Billing Question, Technical Support, General Inquiry, or Marketing Email) and urgency level (Low, Medium, High, Critical). A validation layer ensures AI outputs meet quality standards with automatic corrections for invalid responses.\n\nBased on the categorisation, the workflow applies intelligent routing rules to assign tickets to the right team (Engineering, Billing, Product, or Support), calculates SLA deadlines based on urgency, and detects escalation triggers like negative sentiment or churn risk keywords. For every ticket, the workflow runs parallel actions: it creates a detailed ClickUp task for team tracking, logs complete ticket information to Google Sheets for analytics, sends real-time Slack notifications to appropriate channels, and delivers a professional acknowledgement email to the customer with ticket details and tracking links.\n\nβš™οΈ What This Workflow Does (Step-by-Step)\n\nπŸ“§ **Email Intake** - Fetches new support emails from the Outlook inbox automatically.\n\nπŸ“ **Assign Email Values** - Normalises email data into a consistent structure for processing.\n\n🧠 **AI Analysis with Grok** - Classifies tickets by category and urgency using AI reasoning.\n\nπŸ” **Parse AI Response** - Extracts structured data from AI output and adds metadata.\n\nβœ… **Validate AI Response** - Ensures outputs meet quality standards with automatic fixes for invalid categories or missing summaries.\n\n🎯 **Smart Assignment & SLA** - Routes tickets to appropriate teams, calculates SLA deadlines (1 hour for Critical, 4 hours for High, 24 hours for Medium, 48 hours for Low), and flags escalation cases based on sentiment or urgency.\n\nπŸ“‹ **Create ClickUp Task** - Generates organised tasks with priority levels, tags, and complete ticket context.\n\nπŸ”— **Get ClickUp Task URL** - Captures task links for tracking and reference.\n\nπŸ“Š **Log to Google Sheets** - Records all ticket details in a centralised tracking spreadsheet.\n\nπŸ’¬ **Team Notification (Slack)** - Alerts the support team with ticket summary and ClickUp link.\n\n🚨 **Escalation Notification (Slack)** - Sends urgent alerts to the escalation channel for critical or high-risk tickets.\n\nβœ‰οΈ **Customer Acknowledgement (Email)** - Delivers professional auto-reply with ticket details, SLA timeline, and tracking link.\n\n🧩 Prerequisites\n\nβ€’ Microsoft Outlook or Gmail account for support inbox\nβ€’ Grok API credentials (x.ai) - can be replaced with OpenAI or Claude\nβ€’ Google Sheets OAuth2 for ticket tracking\nβ€’ ClickUp API access for task management\nβ€’ Slack API access for team notifications\nβ€’ Gmail OAuth2 for customer acknowledgement emails\n\nπŸ’‘ Key Benefits\n\nβœ” Instant categorisation of all incoming support emails\nβœ” Intelligent team routing based on ticket type and urgency\nβœ” Automatic SLA deadline calculation and tracking\nβœ” Built-in validation prevents AI errors from reaching customers\nβœ” Escalation detection for negative sentiment and churn risk\nβœ” Complete audit trail in Google Sheets\nβœ” Real-time team awareness via Slack\nβœ” Professional customer communication with zero delay\nβœ” Seamless ClickUp integration for task management\n\nπŸ‘₯ Perfect For\n\n* Customer support teams handling high email volumes\n* SaaS companies managing technical support requests\n* Operations teams needing instant triage and routing\n* Businesses requiring strict SLA compliance\n* Support organisations using ClickUp for task management\n* Teams wanting complete visibility and accountability","workflow":{"id":"ow1EnH1AKiC91DcYrb-pE","meta":{"instanceId":"19d43a8cad94d007140e13e21de07af2d4119a87745d1049407d721b4880fabd","templateCredsSetupCompleted":true},"name":"Customer Support Triage","tags":[],"nodes":[{"id":"199f158d-0076-4ff5-b454-e45b6a5db767","name":"Validate AI Response","type":"n8n-nodes-base.code","position":[832,0],"parameters":{"mode":"runOnceForEachItem","jsCode":"const data = $input.item.json;\n\n// Valid options\nconst validCategories = [\n \"Bug Report\", \n \"Feature Request\", \n \"Billing Question\", \n \"General Inquiry\", \n \"Technical Support\", \n \"Marketing Email\"\n];\n\nconst validUrgencies = [\"Low\", \"Medium\", \"High\", \"Critical\"];\n\n// Validation and auto-fix\nlet validationIssues = [];\n\n// Validate category\nif (!data.category || !validCategories.includes(data.category)) {\n validationIssues.push(`Invalid category: ${data.category}`);\n data.category = \"General Inquiry\";\n}\n\n// Validate urgency\nif (!data.urgency || !validUrgencies.includes(data.urgency)) {\n validationIssues.push(`Invalid urgency: ${data.urgency}`);\n data.urgency = \"Medium\";\n}\n\n// Validate summary\nif (!data.summary || data.summary.length < 10) {\n validationIssues.push(\"Summary too short or missing\");\n data.summary = \"AI analysis incomplete - requires manual review\";\n data.requires_manual_review = true;\n}\n\n// Validate suggested_action\nif (!data.suggested_action || data.suggested_action.length < 5) {\n validationIssues.push(\"Suggested action missing\");\n data.suggested_action = \"Review ticket and respond accordingly\";\n}\n\n// Add validation metadata\ndata.validation_status = validationIssues.length > 0 ? \"fixed\" : \"passed\";\ndata.validation_issues = validationIssues.length > 0 ? validationIssues.join(\"; \") : \"none\";\n\nreturn { json: data };"},"typeVersion":2},{"id":"2c004822-6367-4ac2-b46d-df62e732d061","name":"Smart Assignment & SLA","type":"n8n-nodes-base.code","position":[1040,0],"parameters":{"mode":"runOnceForEachItem","jsCode":"const ticket = $input.item.json;\n\n// ========================================\n// ASSIGNMENT RULES\n// ========================================\n\nlet assignTo = \"\";\nlet assignToEmail = \"\";\nlet priority = \"\";\nlet tags = [];\n\n// Category-based assignment\nif (ticket.category === \"Bug Report\") {\n assignTo = \"Engineering Team\";\n assignToEmail = \"user@example.com\";\n priority = ticket.urgency === \"Critical\" ? \"urgent\" : \"high\";\n tags = [\"bug\", \"technical\"];\n \n} else if (ticket.category === \"Billing Question\") {\n assignTo = \"Billing Team\";\n assignToEmail = \"user@example.com\";\n priority = \"normal\";\n tags = [\"billing\", \"finance\"];\n \n} else if (ticket.category === \"Feature Request\") {\n assignTo = \"Product Team\";\n assignToEmail = \"user@example.com\";\n priority = \"low\";\n tags = [\"feature-request\", \"product\"];\n \n} else if (ticket.category === \"Technical Support\") {\n assignTo = \"Support Team\";\n assignToEmail = \"user@example.com\";\n priority = ticket.urgency === \"Critical\" ? \"urgent\" : \"normal\";\n tags = [\"support\", \"technical\"];\n \n} else {\n assignTo = \"General Support\";\n assignToEmail = \"user@example.com\";\n priority = \"normal\";\n tags = [\"general\"];\n}\n\n// ========================================\n// SLA CALCULATION\n// ========================================\n\nconst slaHours = {\n \"Critical\": 1,\n \"High\": 4,\n \"Medium\": 24,\n \"Low\": 48\n};\n\nconst now = new Date();\nconst deadline = new Date(now);\ndeadline.setHours(deadline.getHours() + slaHours[ticket.urgency]);\n\n// ========================================\n// ESCALATION FLAGS\n// ========================================\n\nlet requiresEscalation = false;\nlet escalationReason = \"\";\n\n// Check for angry keywords\nconst text = (ticket.subject + \" \" + ticket.summary).toLowerCase();\nif (text.includes(\"angry\") || text.includes(\"frustrated\") || \n text.includes(\"terrible\") || text.includes(\"worst\")) {\n requiresEscalation = true;\n escalationReason = \"Negative sentiment detected\";\n}\n\n// Check for churn risk\nif (text.includes(\"cancel\") || text.includes(\"refund\") || \n text.includes(\"competitor\") || text.includes(\"switching\")) {\n requiresEscalation = true;\n escalationReason = escalationReason ? escalationReason + \"; Churn risk\" : \"Churn risk\";\n tags.push(\"churn-risk\");\n}\n\n// Critical urgency always escalates\nif (ticket.urgency === \"Critical\") {\n requiresEscalation = true;\n escalationReason = escalationReason ? escalationReason + \"; Critical urgency\" : \"Critical urgency\";\n}\n\n// ========================================\n// RETURN ENRICHED DATA\n// ========================================\n\nreturn {\n json: {\n ...ticket,\n assigned_to: assignTo,\n assigned_to_email: assignToEmail,\n clickup_priority: priority,\n clickup_tags: tags,\n sla_deadline: deadline.toISOString(),\n sla_deadline_readable: deadline.toLocaleString('en-US', { \n dateStyle: 'medium', \n timeStyle: 'short' \n }),\n sla_hours: slaHours[ticket.urgency],\n requires_escalation: requiresEscalation,\n escalation_reason: escalationReason || \"None\"\n }\n};"},"typeVersion":2},{"id":"7208dd18-645f-4edf-bf11-c914315c15ac","name":"Parse AI Response","type":"n8n-nodes-base.code","position":[608,0],"parameters":{"jsCode":"// Get AI response\nconst aiResponse = $input.first().json.choices[0].message.content;\n\n// Parse JSON\nconst parsed = JSON.parse(aiResponse);\n\n// Get email data from Edit Fields node\nconst emailData = $('Assign Email Values').first().json;\n\n// Return combined data\nreturn {\n json: {\n timestamp: new Date().toISOString(),\n from: emailData.from,\n subject: emailData.subject,\n emailId: emailData.emailId,\n category: parsed.category,\n urgency: parsed.urgency,\n summary: parsed.summary,\n suggested_action: parsed.suggested_action\n }\n};"},"typeVersion":2},{"id":"a6ea2d0c-473f-46ef-9e34-b0ef2f838266","name":"Analysis with Grok","type":"n8n-nodes-base.httpRequest","position":[400,0],"parameters":{"url":"https://api.groq.com/openai/v1/chat/completions","method":"POST","options":{},"jsonBody":"={\n \"model\": \"llama-3.1-8b-instant\",\n \"messages\": [{\n \"role\": \"user\",\n \"content\": \"Analyze this email and respond with ONLY valid JSON:\\n\\nFrom: {{ $json.from }}\\nSubject: {{ $json.subject }}\\nBody: {{ $json.body }}\\n\\nRespond with:\\n{\\n \\\"category\\\": \\\"Bug Report, Feature Request, Billing Question, General Inquiry, Technical Support, or Marketing Email\\\",\\n \\\"urgency\\\": \\\"Low, Medium, High, or Critical\\\",\\n \\\"summary\\\": \\\"brief summary\\\",\\n \\\"suggested_action\\\": \\\"what to do next\\\"\\n}\"\n }],\n \"temperature\": 0.3\n}","sendBody":true,"specifyBody":"json","authentication":"predefinedCredentialType","nodeCredentialType":"groqApi"},"credentials":{"groqApi":{"id":"credential-id","name":"Credential Name"}},"typeVersion":4.3},{"id":"4eeb255c-ffee-4cbb-ab2d-34b91bd5b1f6","name":"Assign Email Values","type":"n8n-nodes-base.set","position":[192,0],"parameters":{"options":{},"assignments":{"assignments":[{"id":"c783f414-0169-4cbc-a428-d20c50492a89","name":"from","type":"string","value":"={{ $json.From }}"},{"id":"70353e0b-68b1-4797-8469-c6aefe43506f","name":"subject","type":"string","value":"={{ $json.Subject }}"},{"id":"0f2ae1ff-aa19-46f1-9fcd-09fc5b5d6c68","name":"body","type":"string","value":"={{ $json.snippet }}"},{"id":"89a92bfb-cbfe-4cb2-a4b4-a5ed05409693","name":"emailid","type":"string","value":"={{ $json.id }}"}]}},"typeVersion":3.4},{"id":"d54bd655-8630-4e75-b810-7341efb802e0","name":"Get Clickup Task URL","type":"n8n-nodes-base.code","position":[1472,0],"parameters":{"jsCode":"const previousData = $('Smart Assignment & SLA').first().json;\nconst clickupResponse = $input.first().json;\n\nreturn {\n json: {\n ...previousData,\n clickup_task_id: clickupResponse.id,\n clickup_task_url: clickupResponse.url,\n clickup_task_created: true\n }\n};"},"typeVersion":2},{"id":"fa0fa3c2-05e0-4009-938a-333022e7aabe","name":"Fetch Support Email list","type":"n8n-nodes-base.gmailTrigger","position":[-48,0],"parameters":{"filters":{"labelIds":["Label_7038236549786244180"],"readStatus":"read"},"pollTimes":{"item":[{"mode":"everyMinute"}]}},"credentials":{"gmailOAuth2":{"id":"credential-id","name":"Credential Name"}},"typeVersion":1.3,"alwaysOutputData":true},{"id":"60192d85-11aa-427e-8af8-c017f289b5e5","name":"Create a Clickup task","type":"n8n-nodes-base.clickUp","position":[1280,0],"parameters":{"list":"901613190616","name":"={{ $json.subject }}","team":"90161453486","space":"90166145857","folderless":true,"additionalFields":{"tags":"={{ $json.clickup_tags }}","status":"new ticket","content":"=**πŸ“§ Email Details**\nFrom: {{ $json.from }}\n\n**🎫 Ticket Information**\nCategory: {{ $json.category }}\nUrgency: {{ $json.urgency }}\nPriority: {{ $json.clickup_priority }}\n\n**πŸ‘€ Assignment**\nAssigned To: {{ $json.assigned_to }}\nTeam Email: {{ $json.assigned_to_email }}\n\n**πŸ“Š Analysis**\nSummary: {{ $json.summary }}\n\nSuggested Action: {{ $json.suggested_action }}\n\n**⏰ SLA Information**\nDeadline: {{ $json.sla_deadline_readable }}\nResponse Time Required: {{ $json.sla_hours }} hours\n\n{{ $json.requires_escalation ? '🚨 **ESCALATION REQUIRED** - Reason: ' + $json.escalation_reason : '' }}\n\n**βœ… Validation**\nStatus: {{ $json.validation_status }}\n{{ $json.validation_issues !== 'none' ? 'Issues: ' + $json.validation_issues : '' }}\n\n---\nAuto-created by n8n Email Triage System\nTimestamp: {{ $json.timestamp }}","dueDate":"={{ $json.sla_deadline_readable }}"}},"credentials":{"clickUpApi":{"id":"credential-id","name":"Credential Name"}},"typeVersion":1},{"id":"52273516-f8d3-4df8-95fc-64c59521a538","name":"Escalation Notification","type":"n8n-nodes-base.slack","position":[1104,304],"webhookId":"e66b8a72-3bbd-49c5-a9f1-2482f33cb69c","parameters":{"text":"=🚨🚨🚨 *URGENT ESCALATION NEEDED* 🚨🚨🚨 \n*Ticket:* {{ $json.Subject }} \n*From:* {{ $json.From }} \n*Urgency:* {{ $json.Urgency }} \n\n*Escalation Reason:* {{ $json['Escalation Reason'] }} \n*Category:* {{ $json.Category }}\n\n*Summary:* {{ $json.Summary }} \n\n*Suggested Action:* {{ $json.Action }} *⏰ SLA Deadline:* {{ $json[\"SLA Deadline\"] }}\n\n*πŸ”— ClickUp Task:* {{ $json[\"ClickUp Task URL\"] }}\n\n@channel - Immediate attention required!\n\n\n--- _Auto-escalated at {{ $json.Timestamp }}_","select":"channel","channelId":{"__rl":true,"mode":"list","value":"C0AAKJ02EMR","cachedResultName":"escalations"},"otherOptions":{}},"credentials":{"slackApi":{"id":"credential-id","name":"Credential Name"}},"typeVersion":2.4},{"id":"a3cb1e23-85f1-4ccb-a33a-9d5b32302e7c","name":"Support Team Notification","type":"n8n-nodes-base.slack","position":[1664,0],"webhookId":"22c46ec5-59d6-423b-97ae-511c98036ea9","parameters":{"text":"=🎫 *New Support Ticket Created*\n\n*From:* {{ $json[\"from\"] }}\n*Subject:* {{ $json[\"subject\"] }}\n\n*πŸ“ Category:* {{ $json[\"category\"] }}\n*⚑ Urgency:* {{ $json[\"urgency\"] }}\n*🎯 Priority:* {{ $json[\"clickup_priority\"] || \"normal\" }}\n*πŸ‘€ Assigned To:* {{ $json[\"assigned_to\"] || \"Support Team\" }}\n*⏰ SLA Deadline:* {{ $json[\"sla_deadline\"] }}\n\n{{ $json[\"Requires Escalation\"] === true ? '🚨 *ESCALATION REQUIRED*: ' + $json[\"Escalation Reason\"] + '\\n' : '' }}\n*πŸ“ Summary:*\n{{ $json[\"summary\"] }}\n\n*πŸ’‘ Suggested Action:*\n{{ $json[\"suggested_action\"] }}\n\n*πŸ”— ClickUp Task:* {{ $json[\"clickup_task_url\"] }}\n\n---\n*Validation:* {{ $json.validation_status }}\n_Auto-triaged at {{ $json[\"timestamp\"] }}_","user":{"__rl":true,"mode":"list","value":"U0ABJEE9E0G","cachedResultName":"vivek120891"},"select":"user","otherOptions":{}},"credentials":{"slackApi":{"id":"credential-id","name":"Credential Name"}},"typeVersion":2.4},{"id":"50dd5c57-05e2-4d38-9ebb-8d8209c39996","name":"If Urgent?","type":"n8n-nodes-base.if","position":[832,432],"parameters":{"options":{},"conditions":{"options":{"version":3,"leftValue":"","caseSensitive":true,"typeValidation":"strict"},"combinator":"and","conditions":[{"id":"59f1c01c-a431-4fb1-974e-82627e3c8d04","operator":{"type":"boolean","operation":"equals"},"leftValue":"={{ $json[\"Requires Escalation\"] }}","rightValue":true}]}},"typeVersion":2.3},{"id":"c8cd6c40-e088-413c-aafa-468f370c3cb9","name":"Email Acknowledgement","type":"n8n-nodes-base.gmail","position":[1104,528],"webhookId":"d508cd91-4654-4fff-abe3-6a2e9e8867df","parameters":{"sendTo":"={{ $json.From }}","message":"=\n\n
\n \n

\n 🎫 New Support Ticket Assigned\n

\n \n {{ $json.requires_escalation ? '
🚨 ESCALATION REQUIRED
Reason: ' + $json.escalation_reason + '
' : '' }}\n \n
\n

From: {{ $json.From }}

\n

Subject: {{ $json.Subject }}

\n

Category: {{ $json.Category }}

\n

Urgency: {{ $json.Urgency }}

\n\n

SLA Deadline:{{ $json[\"SLA Deadline\"] }}

\n
\n \n

πŸ“ Summary

\n

{{ $json.Summary }}

\n \n

πŸ’‘ Suggested Action

\n

{{ $json.Action }}

\n \n
\n

πŸ”— ClickUp Task: View in ClickUp

\n
\n \n
\n \n

\n Auto-generated by n8n Email Triage System
\n {{ $json.Timestamp }}\n

\n \n
\n\n","options":{},"subject":"=[Case#{{ Math.floor(Math.random() * 9000) + 1000 }}] New Support Ticket Assigned: {{ $json.Subject }}"},"credentials":{"gmailOAuth2":{"id":"credential-id","name":"Credential Name"}},"typeVersion":2.2},{"id":"ba60e880-3b23-4484-b814-c5abd19a7368","name":"Sticky Note","type":"n8n-nodes-base.stickyNote","position":[-112,-128],"parameters":{"color":7,"width":864,"height":368,"content":"## Email intake & AI analysis\nFetch emails and analyze with Grok AI"},"typeVersion":1},{"id":"cd94ec44-d976-4d18-8849-1044d96e6f04","name":"Sticky Note1","type":"n8n-nodes-base.stickyNote","position":[768,-128],"parameters":{"color":7,"width":448,"height":368,"content":"## Validation & assignment\nValidate AI output and assign to teams"},"typeVersion":1},{"id":"a200d2c7-5569-4676-abda-14a3620ff4b2","name":"Sticky Note2","type":"n8n-nodes-base.stickyNote","position":[1232,-128],"parameters":{"color":7,"width":624,"height":368,"content":"## Task creation & notifications\nCreate ClickUp tasks and notify via Slack"},"typeVersion":1},{"id":"d453544e-a366-482c-b074-5635b47839ad","name":"Sticky Note3","type":"n8n-nodes-base.stickyNote","position":[416,272],"parameters":{"color":7,"width":928,"height":432,"content":"## Logging & customer response\nLog to Google Sheets and send acknowledgment emails"},"typeVersion":1},{"id":"a8d0955f-0436-47de-8369-79a16a390d3b","name":"Sticky Note4","type":"n8n-nodes-base.stickyNote","position":[-896,-128],"parameters":{"width":735,"height":833,"content":"## Customer support triage automation with AI, ClickUp and Google Sheets\n\nThis workflow automates customer support ticket triage by analyzing incoming emails with AI, categorizing them, creating tasks in ClickUp, and notifying your team via Slack.\n\n## How it works\n\n1. **Email ingestion**: Fetches new support emails from Outlook inbox\n2. **AI analysis**: Uses Grok AI to classify tickets by category (Bug Report, Feature Request, Billing, etc.) and urgency level (Low, Medium, High, Critical)\n3. **Validation**: Ensures AI outputs meet required format and quality standards\n4. **Smart assignment**: Routes tickets to appropriate teams based on category and calculates SLA deadlines\n5. **Task creation**: Creates organized tasks in ClickUp with proper priority, tags, and descriptions\n6. **Tracking**: Logs all tickets to Google Sheets for reporting and analytics\n7. **Notifications**: Alerts support team via Slack, with special escalation channel for urgent issues\n8. **Customer acknowledgment**: Sends automated email replies with ticket details and tracking links\n\n## Setup steps\n\n1. **Connect Outlook**: Authenticate your support email account in the \"Fetch Support Email list\" node\n2. **Configure Grok AI**: Add your xAI API credentials in the \"Analysis with Grok\" node\n3. **Set up ClickUp**: Connect your ClickUp workspace and select the list where tasks should be created\n4. **Link Google Sheets**: Connect your Google account and create a spreadsheet with columns matching the workflow (Timestamp, Subject, From, Category, Urgency, etc.)\n5. **Configure Slack**: Add Slack credentials and set up two channels - one for general notifications (#support) and one for escalations (#support-escalation)\n6. **Set up Gmail**: Connect Gmail for sending acknowledgment emails to customers\n7. **Customize assignment rules**: Edit the \"Smart Assignment & SLA\" node to match your team structure and SLA policies\n8. **Test the workflow**: Run manually with a test email before activating\n\nOnce configured, this workflow runs automatically whenever new emails arrive, handling the complete triage process from intake to notification."},"typeVersion":1},{"id":"db741fe0-447b-4a02-a78b-c38bb64fce0c","name":"Log in Google Sheet","type":"n8n-nodes-base.googleSheets","position":[592,432],"parameters":{"columns":{"value":{"From":"={{ $json.from }}","Action":"={{ $json.suggested_action }}","Subject":"={{ $json.subject }}","Summary":"={{ $json.summary }}","Urgency":"={{ $json.urgency }}","Category":"={{ $json.category }}","Timestamp":"={{ $json.timestamp }}","SLA Deadline":"={{ $json.sla_deadline_readable }}","ClickUp Task ID":"={{ $json.clickup_task_id }}","ClickUp Task URL":"={{ $json.clickup_task_url }}","Escalation Reason":"={{ $json.escalation_reason }}","Validation Issues":"={{ $json.validation_issues }}","Validation Status":"={{ $json.validation_status }}","Requires Escalation":"={{ $json.requires_escalation }}"},"schema":[{"id":"Timestamp","type":"string","display":true,"required":false,"displayName":"Timestamp","defaultMatch":false,"canBeUsedToMatch":true},{"id":"From","type":"string","display":true,"required":false,"displayName":"From","defaultMatch":false,"canBeUsedToMatch":true},{"id":"Subject","type":"string","display":true,"required":false,"displayName":"Subject","defaultMatch":false,"canBeUsedToMatch":true},{"id":"Category","type":"string","display":true,"required":false,"displayName":"Category","defaultMatch":false,"canBeUsedToMatch":true},{"id":"Urgency","type":"string","display":true,"required":false,"displayName":"Urgency","defaultMatch":false,"canBeUsedToMatch":true},{"id":"Summary","type":"string","display":true,"required":false,"displayName":"Summary","defaultMatch":false,"canBeUsedToMatch":true},{"id":"Action","type":"string","display":true,"required":false,"displayName":"Action","defaultMatch":false,"canBeUsedToMatch":true},{"id":"Validation Status","type":"string","display":true,"removed":false,"required":false,"displayName":"Validation Status","defaultMatch":false,"canBeUsedToMatch":true},{"id":"Validation Issues","type":"string","display":true,"removed":false,"required":false,"displayName":"Validation Issues","defaultMatch":false,"canBeUsedToMatch":true},{"id":"ClickUp Task ID","type":"string","display":true,"removed":false,"required":false,"displayName":"ClickUp Task ID","defaultMatch":false,"canBeUsedToMatch":true},{"id":"ClickUp Task URL","type":"string","display":true,"removed":false,"required":false,"displayName":"ClickUp Task URL","defaultMatch":false,"canBeUsedToMatch":true},{"id":"SLA Deadline","type":"string","display":true,"removed":false,"required":false,"displayName":"SLA Deadline","defaultMatch":false,"canBeUsedToMatch":true},{"id":"Requires Escalation","type":"string","display":true,"removed":false,"required":false,"displayName":"Requires 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