{"workflow":{"id":12946,"name":"Classify guest enquiries and send replies with GPT-4o, Gmail and Slack","views":65,"recentViews":0,"totalViews":65,"createdAt":"2026-01-23T14:07:18.678Z","description":"📘 Description\nThis workflow automates guest enquiry intake, intent classification, response generation, and internal routing for hospitality businesses using webhooks, GPT-4o, Gmail, and Slack. It converts raw guest enquiries into structured, actionable items while ensuring fast acknowledgements, correct team assignment, and SLA visibility.\nWhen a guest submits an enquiry through a webhook (website form, booking page, or external system), an AI agent analyzes the message to detect intent—booking, pricing, availability, or policy. The agent generates a polite, human-like acknowledgement message and determines the most suitable internal team to handle the request. Based on the detected intent, the workflow assigns the enquiry to the correct team with a predefined SLA.\n\nIf the guest prefers email communication, an automated reply is sent via Gmail. In parallel, a detailed enquiry summary—including guest details, detected intent, assigned agent, and SLA—is posted to Slack for internal visibility and follow-up. All AI responses are also logged to Slack for transparency. Any workflow failure triggers an immediate Slack alert with diagnostic details.\n\n⚙️ What This Workflow Does (Step-by-Step)\n 📥 Webhook Trigger – Guest Enquiry Intake\n Receives guest enquiry data (name, email, message, dates, preferences).\n 🧠 AI Intent Classification & Reply Generation\n GPT-4o analyzes the enquiry, detects intent, and generates a polite acknowledgement.\n 🔍 Extract Detected Category\n Parses AI output to identify the enquiry category.\n 🔀 Route by Intent Category\n Directs enquiries to booking, pricing, availability, or policy flows.\n 👥 Team Assignment with SLA\n Assigns the enquiry to the correct team and sets response SLA.\n 📧 Send Email Reply to Guest (Conditional)\n Automatically replies if the guest prefers email contact.\n 💬 Post Enquiry Summary to Slack\n Shares full enquiry context, assignment, and SLA for team follow-up.\n 📝 Log AI Reply to Slack\n Stores the generated guest reply for internal reference.\n 🚨 Error Handler → Slack Alert\n Sends instant alerts if any node fails.\n\n🧩 Prerequisites\n • n8n webhook endpoint\n • OpenAI / Azure OpenAI (GPT-4o or GPT-4o-mini) credentials\n • Gmail OAuth2 credentials\n • Slack API credentials\n\n💡 Key Benefits\n ✔ Instant AI-driven enquiry classification\n ✔ Faster guest acknowledgements\n ✔ Correct team routing with SLA enforcement\n ✔ Reduced manual triage for front-desk and sales teams\n ✔ Full visibility of enquiries and replies in Slack\n ✔ Built-in error monitoring\n\n👥 Perfect For\n-  Hotels and resorts\n-  Vacation rental operators\n-  Hospitality sales and front-desk teams\n-  Property management companies\n-  Businesses handling high volumes of guest enquiries","workflow":{"id":"w6VsYT1zZmiBub8C","meta":{"instanceId":"8443f10082278c46aa5cf3acf8ff0f70061a2c58bce76efac814b16290845177","templateCredsSetupCompleted":true},"name":"Automate Guest Enquiry Classification & Replies with Base44 and GPT-4o","tags":[],"nodes":[{"id":"f3a5e0ab-84fe-4751-810f-302bb31b2fb3","name":"Overview Sticky","type":"n8n-nodes-base.stickyNote","position":[-2304,656],"parameters":{"width":656,"height":448,"content":"## 🏨 Automate Guest Enquiry Classification & Replies with Base44 and GPT-4o\n### How it works\nThis workflow automates guest enquiry handling for hospitality businesses. When a guest submits an enquiry via webhook, an AI agent analyzes the message to detect intent (booking, pricing, availability, or policy), generates a personalized acknowledgment, and routes the enquiry to the appropriate team with SLA tracking. If the guest prefers email contact, an automated reply is sent. All enquiries are logged to Slack with full context for team follow-up.\n\n### Setup steps\n1. Configure the webhook URL in your booking form\n2. Connect Gmail OAuth2 credentials for email replies\n3. Add Slack workspace credentials for internal notifications\n4. Connect OpenAI API key for AI classification\n5. Update agent email addresses in assignment nodes\n6. Test with a sample enquiry to verify routing"},"typeVersion":1},{"id":"b5f5bb78-714d-4573-830f-237977501e34","name":"Section: Trigger & AI","type":"n8n-nodes-base.stickyNote","position":[-1504,1312],"parameters":{"color":7,"width":672,"height":784,"content":"## 📥 Webhook Trigger & AI Classification\n\nReceives guest enquiry data via POST webhook and routes it to the AI agent for intent detection and reply generation."},"typeVersion":1},{"id":"0d793a02-3d82-4e96-af78-da33a3150657","name":"Section: Routing Logic","type":"n8n-nodes-base.stickyNote","position":[-784,1392],"parameters":{"color":7,"width":512,"height":464,"content":"## 🧠 Intent Detection & Assignment\n\nExtracts the detected category and routes enquiries to specialized teams based on intent: booking, pricing, availability, or policy questions."},"typeVersion":1},{"id":"a2cc319a-d0b4-4f34-80dc-a593cfd74a64","name":"Section: Assignment","type":"n8n-nodes-base.stickyNote","position":[-192,1136],"parameters":{"color":7,"width":352,"height":928,"content":"## 📋 Team Assignment & SLA Configuration\n\nAssigns enquiries to specific agents with appropriate SLA timeframes based on urgency and category type."},"typeVersion":1},{"id":"01fff883-82bb-4c88-a00a-395b8017861b","name":"Section: Notifications","type":"n8n-nodes-base.stickyNote","position":[256,1200],"parameters":{"color":7,"width":944,"height":832,"content":"## 📬 Guest Communication & Internal Alerts\n\nSends personalized email replies to guests who prefer email contact, and posts detailed enquiry summaries to Slack for team visibility and follow-up tracking."},"typeVersion":1},{"id":"0214ad46-12b2-4d6f-a9a4-449f566d4391","name":"Credentials & Security","type":"n8n-nodes-base.stickyNote","position":[1424,1760],"parameters":{"color":3,"width":352,"height":240,"content":"## 🔐 Required Credentials\n\n- **Gmail OAuth2**: For automated email replies\n- **Slack API**: For internal team notifications\n- **OpenAI API**: For AI intent classification\n\nReplace all email addresses and channel IDs with your own before deploying."},"typeVersion":1},{"id":"b531d9c3-e473-42ee-883b-f579ed75f646","name":"Extract Detected Category","type":"n8n-nodes-base.set","position":[-736,1584],"parameters":{"values":{"string":[{"name":"category","value":"={{ $json.output[0].intent_detected }}"}]},"options":{}},"typeVersion":1},{"id":"cb927eca-6845-4fe8-b397-d09aade3fada","name":"Route by Intent Category","type":"n8n-nodes-base.switch","position":[-528,1552],"parameters":{"rules":{"rules":[{"value2":"booking"},{"output":1,"value2":"pricing"},{"output":2,"value2":"availability"},{"output":3,"value2":"policy"}]},"value1":"={{ $json.category }}","dataType":"string","fallbackOutput":3},"typeVersion":1},{"id":"5ba0d741-78d4-400f-b9a2-012180c04396","name":"Assign to Booking Team","type":"n8n-nodes-base.set","position":[-80,1312],"parameters":{"values":{"number":[{"name":"sla_minutes","value":15}],"string":[{"name":"assigned_agent","value":"user@example.com"}]},"options":{}},"typeVersion":1},{"id":"6fd1f956-618b-4c9d-b41e-6aec997df67f","name":"Assign to Pricing Team","type":"n8n-nodes-base.set","position":[-80,1536],"parameters":{"values":{"number":[{"name":"sla_minutes","value":15}],"string":[{"name":"assigned_agent","value":"user@example.com"}]},"options":{}},"typeVersion":1},{"id":"5112c56d-7d67-4d6d-bdb2-d734b86eb18d","name":"Assign to Availability Team","type":"n8n-nodes-base.set","position":[-80,1712],"parameters":{"values":{"number":[{"name":"sla_minutes","value":30}],"string":[{"name":"assigned_agent","value":"user@example.com"}]},"options":{}},"typeVersion":1},{"id":"28c17d78-3872-441e-86e1-2ff7ffbcbfe8","name":"Assign to Policy Team","type":"n8n-nodes-base.set","position":[-80,1920],"parameters":{"values":{"number":[{"name":"sla_minutes","value":60}],"string":[{"name":"assigned_agent","value":"support@example.com"}]},"options":{}},"typeVersion":1},{"id":"b823b845-06cd-4ee2-a2c3-3dcd1ec846e5","name":"Send Email Reply to Guest","type":"n8n-nodes-base.gmail","position":[656,1312],"webhookId":"4df18812-916b-4f44-ad87-d53eb130a5ac","parameters":{"sendTo":"={{ $('Webhook Trigger1').item.json.body.guest_email }}","message":"=\n{{ $json.output[0].reply_message }}\n\nBest regards,\nGuest Services Team\n\n","options":{},"subject":"Re: Your Enquiry","emailType":"text"},"credentials":{"gmailOAuth2":{"id":"credential-id","name":"Gmail credentials"}},"typeVersion":2},{"id":"93fab7ad-57b4-432f-a28f-55db17797cd3","name":"AI Agent: Classify Intent & Generate Reply","type":"@n8n/n8n-nodes-langchain.agent","position":[-1136,1584],"parameters":{"text":"=Guest enquiry details:\n\nGuest Name: {{ $json.body.guest_name }}\nGuest Email: {{ $json.body.guest_email }}\nPreferred Contact: {{ $json.body.preferred_contact }}\n\nEnquiry Type (user selected): {{ $json.body.enquiry_type }}\n\nMessage from Guest:\n\" {{ $json.body.guest_message }}\"\n\nCheck-in Date: {{ $json.body.check_in }}\nCheck-out Date: {{ $json.body.check_out }}\n\nTASK:\n1. Understand the guest's intent\n2. Generate a polite acknowledgement message\n3. Decide which internal team should handle this enquiry\n\nGenerate the response now.\n","options":{"systemMessage":"=You are an AI Sales CRM decision engine for a hospitality business.\n\nYour job is to read a guest enquiry and generate a professional, friendly, and concise response on behalf of the business.\n\nRULES:\n- Be polite, warm, and human (not robotic)\n- Acknowledge the guest's request clearly\n- Do NOT invent prices or availability\n- Do NOT confirm bookings\n- If dates are provided, acknowledge them\n- Keep the response short (4–6 lines max)\n- End with a clear next-step sentence\n- Write as a hotel / property representative\n\nOUTPUT FORMAT:\nReturn ONLY valid JSON in this structure:\n\n{\n  \"reply_message\": \"<final message to send to guest>\",\n  \"intent_detected\": \"<booking | pricing | availability | policy>\",\n  \"assigned_team\": \"<sales | frontdesk | support>\"\n}\n"},"promptType":"define","hasOutputParser":true},"typeVersion":2.1},{"id":"becdc5c0-f877-498d-8eac-ac30769cf9b7","name":"OpenAI Chat Model","type":"@n8n/n8n-nodes-langchain.lmChatOpenAi","position":[-1232,1808],"parameters":{"model":{"__rl":true,"mode":"list","value":"gpt-4o-mini","cachedResultName":"gpt-4o-mini"},"options":{}},"credentials":{"openAiApi":{"id":"credential-id","name":"OpenAi account 2"}},"typeVersion":1.2},{"id":"f40057e5-a57b-4ed4-af20-630c1cb43d8c","name":"Check Guest Contact Preference","type":"n8n-nodes-base.if","position":[320,1584],"parameters":{"options":{},"conditions":{"options":{"version":3,"leftValue":"","caseSensitive":true,"typeValidation":"strict"},"combinator":"and","conditions":[{"id":"8f35f570-e3f2-4aee-b956-402727befd27","operator":{"type":"string","operation":"equals"},"leftValue":"={{ $('Webhook Trigger1').item.json.body.preferred_contact }}","rightValue":"Email"}]}},"typeVersion":2.3},{"id":"12845d04-d9dd-42f7-a07a-ef797945b1e8","name":"Post Enquiry Summary to Slack","type":"n8n-nodes-base.slack","position":[960,1568],"webhookId":"c15b6935-ed1d-4d93-9e8d-27d1b67d29f0","parameters":{"text":"=🚨 *New Guest Enquiry Received*\n\n👤 *Guest:* {{ $('Webhook Trigger1').item.json.body.guest_name }}\n📧 *Email:* {{ $('Webhook Trigger1').item.json.body.guest_email }}\n📞 *Preferred Contact:* {{ $('Webhook Trigger1').item.json.body.guest_phone }}\n\n🧠 *Detected Intent:* *{{ $json.intent_detected || $json.category }}*\n👥 *Assigned Team:* {{ $json.output[0].assigned_team }}\n🎯 *Assigned Agent:* {{ $json.assigned_agent || \"Unassigned\" }}\n\n📅 *Check-in:* \n📅 *Check-out:* \n\n💬 *Guest Message:*\n> {{ $('Webhook Trigger1').item.json.body.guest_message }}\n\n⏱️ *SLA:* {{ $json.sla_minutes }} minutes\n\n⚠️ Please follow up before SLA expires.\n","select":"channel","channelId":{"__rl":true,"mode":"list","value":"C09GNB90TED","cachedResultName":"general-information"},"otherOptions":{}},"credentials":{"slackApi":{"id":"credential-id","name":"Slack account vivek"}},"typeVersion":2.1},{"id":"e51485ee-b29e-47b4-a4cf-131069440fdc","name":"Log AI Reply to Slack","type":"n8n-nodes-base.slack","position":[704,1856],"webhookId":"c15b6935-ed1d-4d93-9e8d-27d1b67d29f0","parameters":{"text":"={{ $json.output[0].reply_message }}","select":"channel","channelId":{"__rl":true,"mode":"list","value":"C09D7N4LGUV","cachedResultName":"all-vivek-workspace"},"otherOptions":{}},"credentials":{"slackApi":{"id":"credential-id","name":"Slack account vivek"}},"typeVersion":2.1},{"id":"c0946753-44ef-44bd-a79b-09e69c193dae","name":"Webhook Trigger1","type":"n8n-nodes-base.webhook","position":[-1440,1584],"webhookId":"guest-enquiry-webhook","parameters":{"path":"guest-enquiry","options":{},"httpMethod":"POST","responseMode":"responseNode"},"typeVersion":1},{"id":"26d1a483-43b4-4907-90fe-4e7b2a8bd23a","name":"Structured Output Parser1","type":"@n8n/n8n-nodes-langchain.outputParserStructured","position":[-960,1824],"parameters":{"jsonSchemaExample":"[{\n  \"reply_message\": \"<final message to send to guest>\",\n  \"intent_detected\": \"<booking | pricing | availability | policy>\",\n  \"assigned_team\": \"<sales | frontdesk | support>\"\n}]"},"typeVersion":1.3},{"id":"efc4b764-0993-44ac-aed2-9796e055fdb4","name":"Error Handler Trigger","type":"n8n-nodes-base.errorTrigger","position":[-1504,2480],"parameters":{},"typeVersion":1},{"id":"722f321d-f5ec-44f4-b36d-62b912501338","name":"Slack: Send Error Alert","type":"n8n-nodes-base.slack","position":[-1136,2480],"webhookId":"d5eff2c3-ff6e-4116-bdda-59455acd861b","parameters":{"text":"=❌ *Error in API Error Catalog Workflow* *Node:* {{ $json.node.name }} *Message:* {{ $json.error.message }} *Time:* {{ $json.timestamp }}","select":"channel","channelId":{"__rl":true,"mode":"list","value":"C09GNB90TED","cachedResultName":"general-information"},"otherOptions":{}},"credentials":{"slackApi":{"id":"credential-id","name":"Slack account vivek"}},"typeVersion":2.3},{"id":"6023367a-c592-4cf3-82e1-8773c2dc2b5c","name":"Sticky Note8","type":"n8n-nodes-base.stickyNote","position":[-1600,2320],"parameters":{"color":7,"width":672,"height":336,"content":"## 🚨 Error Handling \n\n \nCatches any workflow failure and posts an alert to Slack.  \nIncludes node name, error message, and timestamp for quick debugging.\n"},"typeVersion":1}],"active":false,"pinData":{},"settings":{"executionOrder":"v1"},"versionId":"40c9897e-b123-413e-98c8-22718a12e468","connections":{"Webhook Trigger1":{"main":[[{"node":"AI Agent: Classify Intent & Generate Reply","type":"main","index":0}]]},"OpenAI Chat Model":{"ai_languageModel":[[{"node":"AI Agent: Classify Intent & Generate Reply","type":"ai_languageModel","index":0}]]},"Assign to Policy Team":{"main":[[{"node":"Check Guest Contact Preference","type":"main","index":0}]]},"Error Handler Trigger":{"main":[[{"node":"Slack: Send Error Alert","type":"main","index":0}]]},"Assign to Booking Team":{"main":[[{"node":"Check Guest Contact Preference","type":"main","index":0}]]},"Assign to Pricing Team":{"main":[[{"node":"Check Guest Contact Preference","type":"main","index":0}]]},"Route by Intent Category":{"main":[[{"node":"Assign to Booking Team","type":"main","index":0}],[{"node":"Assign to Pricing Team","type":"main","index":0}],[{"node":"Assign to Availability Team","type":"main","index":0}],[{"node":"Assign to Policy Team","type":"main","index":0}]]},"Extract Detected Category":{"main":[[{"node":"Route by Intent Category","type":"main","index":0}]]},"Structured Output Parser1":{"ai_outputParser":[[{"node":"AI Agent: Classify Intent & Generate Reply","type":"ai_outputParser","index":0}]]},"Assign to Availability Team":{"main":[[{"node":"Check Guest Contact Preference","type":"main","index":0}]]},"Check Guest Contact Preference":{"main":[[{"node":"Send Email Reply to Guest","type":"main","index":0},{"node":"Post Enquiry Summary to Slack","type":"main","index":0}],[{"node":"Log AI Reply to Slack","type":"main","index":0},{"node":"Post Enquiry Summary to Slack","type":"main","index":0}]]},"AI Agent: Classify Intent & Generate Reply":{"main":[[{"node":"Extract Detected Category","type":"main","index":0}]]}}},"lastUpdatedBy":1,"workflowInfo":{"nodeCount":23,"nodeTypes":{"n8n-nodes-base.if":{"count":1},"n8n-nodes-base.set":{"count":5},"n8n-nodes-base.gmail":{"count":1},"n8n-nodes-base.slack":{"count":3},"n8n-nodes-base.switch":{"count":1},"n8n-nodes-base.webhook":{"count":1},"n8n-nodes-base.stickyNote":{"count":7},"n8n-nodes-base.errorTrigger":{"count":1},"@n8n/n8n-nodes-langchain.agent":{"count":1},"@n8n/n8n-nodes-langchain.lmChatOpenAi":{"count":1},"@n8n/n8n-nodes-langchain.outputParserStructured":{"count":1}}},"status":"published","readyToDemo":null,"user":{"name":"Rahul Joshi","username":"rahul08","bio":"Rahul Joshi is a seasoned technology leader specializing in the n8n automation tool and AI-driven workflow automation. With deep expertise in building open-source workflow automation and self-hosted automation platforms, he helps organizations eliminate manual processes through intelligent n8n ai agent automation solutions.\n\n","verified":true,"links":["https://www.linkedin.com/in/callrahul/"],"avatar":"https://gravatar.com/avatar/b6cf57822463143589b36ada06fbf6cb1509223a740fae3160b28f1ce41ccc12?r=pg&d=retro&size=200"},"nodes":[{"id":12,"icon":"fa:bug","name":"n8n-nodes-base.errorTrigger","codex":{"data":{"details":"In n8n, when a workflow execution fails, it can start another workflow. This second workflow can be any arbitrary workflow on your n8n instance. Use the Error Trigger node as your Trigger in the Error workflow.","resources":{"generic":[{"url":"https://n8n.io/blog/creating-error-workflows-in-n8n/","icon":"🌪","label":"Creating Error Workflows in n8n"}],"primaryDocumentation":[{"url":"https://docs.n8n.io/integrations/builtin/core-nodes/n8n-nodes-base.errortrigger/"}]},"categories":["Development","Core Nodes"],"nodeVersion":"1.0","codexVersion":"1.0","subcategories":{"Core Nodes":["Other Trigger Nodes"]}}},"group":"[\"trigger\"]","defaults":{"name":"Error Trigger","color":"#0000FF"},"iconData":{"icon":"bug","type":"icon"},"displayName":"Error Trigger","typeVersion":1,"nodeCategories":[{"id":5,"name":"Development"},{"id":9,"name":"Core Nodes"}]},{"id":20,"icon":"fa:map-signs","name":"n8n-nodes-base.if","codex":{"data":{"alias":["Router","Filter","Condition","Logic","Boolean","Branch"],"details":"The IF node can be used to implement binary conditional logic in your workflow. You can set up one-to-many conditions to evaluate each item of data being inputted into the node. That data will either evaluate to TRUE or FALSE and route out of the node accordingly.\n\nThis node has multiple types of conditions: Bool, String, Number, and Date & Time.","resources":{"generic":[{"url":"https://n8n.io/blog/learn-to-automate-your-factorys-incident-reporting-a-step-by-step-guide/","icon":"🏭","label":"Learn to Automate Your Factory's Incident Reporting: A Step by Step Guide"},{"url":"https://n8n.io/blog/2021-the-year-to-automate-the-new-you-with-n8n/","icon":"☀️","label":"2021: The Year to Automate the New You with n8n"},{"url":"https://n8n.io/blog/why-business-process-automation-with-n8n-can-change-your-daily-life/","icon":"🧬","label":"Why business process automation with n8n can change your daily life"},{"url":"https://n8n.io/blog/create-a-toxic-language-detector-for-telegram/","icon":"🤬","label":"Create a toxic language detector for Telegram in 4 step"},{"url":"https://n8n.io/blog/no-code-ecommerce-workflow-automations/","icon":"store","label":"6 e-commerce 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