Eric Mooney

Workflows

Workflows by Eric Mooney

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Automate Service Ticket Triage with GPT-4o & Taiga

**Usecase**: When a new service ticket is created in Taiga, it's often unclear whether it contains sufficient details to begin work. This workflow automates the triage process by: 1. Using an AI model to extract key information from the ticket description. 2. Automatically assigning values for: - **Type** (Bug, Enhancement, Onboarding, Question) - **Severity** (Wishlist, Minor, Normal, Important, Critical) - **Priority** (Low, Normal, High) - **Status** (New, Needs More Info, etc.) 3. Detecting missing critical data and blocking the ticket if incomplete. Setup instructions here: https://github.com/emooney/Service_Ticket_Triage_Helper

Create song lyric documents and Spotify playlists for singers with Google Docs

## Setlist Manager This workflow takes a Google spreadsheet called 'Setlist_Manager' with 'Artist' and 'SongTitle' entries and get's Lyrics for each song and creates a playlist for that set of songs. 1. Create Spotify Playlist (naming it 'Setlist - [date of today]') 2. Create the Google doc that will store the lyrics found. (naming it 'Setlist - [date of today]') 3. Get the rows of songs from 'Setlist_Manager'. 4. Use AI to verify the Artist name and song title. 5. Get the lyrics to the song. 6. Append the Google Doc with the lyrics. 7. Search for the song in Spotify. 8. Add that song to the Spotify Playlist. 9. Go to band practice and be prepared! =)